Reachify

Pros

I like that someone can leave a message and use the menu tree when calling. I like that it avoids using Verizon and such. I like that people can text us.

Cons

No mobile app. No text alerts if someone left a message. Must rely on looking at an email to see if someone left a message or text. Website sometimes acts strange.

Alternatives Considered

Reasons for Switching to Reachify

Pros

The phone tree system - easy to use and set up. Very customizable and the option to send your customer info or a link to a website is a game changer with automation. Saves my staff dozens of calls a day on busy days. Pushes customers to order online which they end up liking better anyway and as a HUGE bonus it stops 99% of robo telemarketers. Who doesn't love that?
It also saved me THOUSANDS of $$ over AT&T per year across all the locations we use it at.

Cons

If you have a hidden menu option - say you have a press 7 to get through your phone tree that isn't listed in the menu but your staff uses it to bypass the menu even if your closed - you lose that hidden option every time you change the menu online. You have to email their support team to add it back in. This is a specific thing to me and they are QUICK to get it added in but it's frustrating and always makes me think before I make changes to the tree.

Pros

cheap, easy to set up. straight forward features

Cons

Not sophisticated as competitors. Poor analytics, lack of features

Pros

The greatest challenge we have during our busiest times of the day is the long lines at the register that are continually interrupted by call-in phone orders. Using Reachify's service, we have provided for a solution that call in orders or other reasons for customers to call the cafe can be handled by a text response to the caller. The caller selects the reason for their call through a menu option. Their selection will result in a text answer or a rerouting to the place they are trying to call (IE: third-party delivery providers). This has reduced in cafe complaints from customers waiting in line and being frustrated by callers getting their orders in prior to themselves who are physically waiting in line.

Cons

Not being able to program the menus directly. When a change takes place per my request it has to go through Reachify and then it goes live without the ability to test or read through the verbiage first. It does require monitoring once activated and with several cafes using it, it's not a desirable use of my time.

Pros

Reachify helped us to eliminate the issue of our phones constantly ringing without enough staff to give dedicated attention to customers who were calling. Rather than lose those customers, we now mostly convert them into a much more efficient online ordering portal.

We have also been very happy with the support team at Reachify over the years!

Cons

I can't really say there is much we do not like about Reachify.