RingCentral Contact Center

RingCentral

We rely on RingCentral for the flow of our business

We do receive the answers we need to fix any issues at hand.

Preadory billing after failing to replace leased phone

Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace.

RingCentral keeps us connected

RingCentral Review

Fairly positive, certainly one of the better contact centre tools I've used

Not that great

While porting the number was relatively easy, I experienced many bugs in this app and many of them doesn't get fixed. The Ring - rings sometimes and sometimes not. For some reason there is an active team chat that gives me notification every time someone posts something in the company main group which is very annoying, since I didn't even subscribe there.Customer service is bad. It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their team as a tech support to stay for 2 days and assist with the process. This person was not able to solve all the issues and constantly sent us to the tech dept. that was online and non responsive.Also, the app logs me out pretty frequently and I need to check if I am still logged in in order to receive calls.

Love RingCentral

My overall experience with RingCentral has been great!

Forever Access to Your Direct Work Line

I have been able to leave my desk and answer a client call directly from my cell phone allowing me to not miss any calls.

Ring Central Ease of Use

The transition to Ring Central was smooth and easy. I love having this app rather than a land line.

Great App!!

Overall experience was great especially when away from the office

Convenience but with cost

Good option for voip

Worst Experience I ever had

Use Ring Daily to integrate our team

Ring central review

Worst Customer Service Ever without Exaggeration

I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Works for our 24/7 Prayer line and Prayer Team

People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus.

Expensive Price for Mediocre Service

We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable.

Review of Product Software

RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

Delays in the call quality, terrible customer service, and extra charges

Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud.

As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract.

When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.

Big Fan

It has helped me to speed up communication, internally and externally, without having to utilize my personal cell. Love it!

Ring Central Review

If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

Great product for property management call center

Great way for tenants to call in and inquire about rental properties or report maintenance issues.

Helpful

Ring Central - Review

- It is a great application overall with ring central.