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RingCentral Contact Center
4.3
Overall rating
Reviews
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About RingCentral Contact Center
RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet your customers on any channel at any time.
Do more with your customer support and upgrade your call center with RingCentral Contact Center. As the industry leader in cloud contact center software, empower your employees and deliver better service on any channel at any time.
RingCentral Contact Center pricing
RingCentral Contact Center does not have a free version and does not offer a free trial. RingCentral Contact Center paid version starts at US$65.00/month.
Starting Price:
US$65.00/month
Free Version:
No
Free trial:
No
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RingCentral Contact Center Reviews
Feature rating
5 reviews of 206
View all reviews
Kiersten
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 17/09/2024
RingCentral
Pros
Easy to use, easy integrations with Salesforce and Groove
Cons
Can delay quite a bit, causing calls to fail
Emma
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
4
Reviewed on 22/07/2021
Ringcentral has changed the way our company operates
It has been great, I like that I can have it open on multiple devices at once. I often find myself using my desktop version to text and my cell phone to take calls. 10/10
Pros
It never fails. We have previously tried other telecommunication software which has caused us grief. In the 7 months that we have been using RingCentral, we have had little to no problems and it has streamlined a lot of our companies processes. I like that it supports MMS and I can send images as well as other forms of media through text to employees. There are plenty of other features that I probably haven't made the most out of yet but will sure get around to doing. I like the call recording aspect and the voicemail transcript.
Cons
I would like it if I could send batch text messages out to our employees to which they could respond to me only.
Verified Reviewer
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0
4
Reviewed on 10/09/2024
Really Convenient with some Minor Issues
Overall, RingCentral is alright. The app is pretty convenient, and I do like everything that it has to offer. However, it can be difficult to figure out and get everything set up. I really enjoy the convenience of being able to answer work calls on my cellphone, and my personal number remains safe. Makes it really easy to answer the phone when I'm not directly in my office or there is a wifi outage, we can still answer the work phones on our cellphones.
Pros
I do like the app and that I can have my work phone connected to my cellphone, and I can call from my "work phone" when using my cellphone.
Cons
It can be extremely hard to set various rules so I don't get calls all of the time. I finally figured it out, but it took awhile to figure out how to set up the various rules so I don't get calls outside of my work hours.
Casey
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4
3
Reviewed on 13/09/2024
Positive Experience Overall
Overall my experience is good with Ring central, and I have no complaints that outweigh the positive attributes. Ring Central has made it easy for us to work with employees that work remote as well.
Pros
I like that you can see all the users in the same place and can make changes pretty easily. I like the fact they integrated messages, phone calls, and voicemails to be in one place.
Cons
Sometimes it's really hard to find things and user information, and it is overcomplicated in areas it shouldn't be. I have also found it hard to communicate with customer service.
Jennifer
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 15/06/2024
Ring central for all your calling neeeds
Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business
Pros
I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails
Cons
I have no complaints - I love and stand by Ring central
