RingCentral Contact Center

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About RingCentral Contact Center

RingCentral's leading cloud contact center offers skill-based routing, agent management, real-time insights, and more to empower your employees to deliver better customer experiences. With the right tools, your agents can meet your customers on any channel at any time. Do more with your customer support and upgrade your call center with RingCentral Contact Center. As the industry leader in cloud contact center software, empower your employees and deliver better service on any channel at any time.
RingCentral Contact Center Software - RingCentral Contact Center Platform
RingCentral Contact Center Software - Keep agents happy, engaged, and productive.
RingCentral Contact Center video
RingCentral Contact Center Software - RingCentral Contact Center Platform - thumbnail
RingCentral Contact Center Software - Keep agents happy, engaged, and productive. - thumbnail

RingCentral Contact Center pricing

RingCentral Contact Center does not have a free version and does not offer a free trial. RingCentral Contact Center paid version starts at US$65.00/month.

Starting Price:
US$65.00/month
Free Version:
No
Free trial:
No

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RingCentral Contact Center Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.3
Customer Support
4.3
5 reviews of 190 View all reviews
Charity Mae
Charity Mae
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/06/2023

RingCentral is the best!

Pros

I like how it is easy to use for communicating with our client

Cons

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Raquel
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/07/2023

Excellent Product

Pros

I received daily calls, and the quality is incredible.

Cons

The meeting feature. I think is not that necessary, at least for my team.

Greg
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
1
Customer Support
1

2
Reviewed on 16/11/2020

Delays in the call quality, terrible customer service, and extra charges

Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud.

As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract.

When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.

Pros

It seems like it has a lot of options in its feature sets.

Cons

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Osman
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 22/02/2024

Acquire an easy contact center software

Pros

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers

Cons

Sometimes it is difficult to integrate with different softwares

Debora
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/08/2023

Nothing beats RingCentral when it comes to call management

Pros

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

Cons

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

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