About RingCentral Contact Center
RingCentral Contact Center pricing
RingCentral Contact Center does not have a free version.
Alternatives to RingCentral Contact Center
RingCentral Contact Center Reviews
Feature rating
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
RingCentral is the best!
Pros
I like how it is easy to use for communicating with our client
Cons
It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best
- Industry: Glass, Ceramics & Concrete
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Has everything you need at a great price
I had never heard of RingCentral until I started researching VOIP phone systems but now they are my preferred option. Much more affordable than other companies and a lot of options.
Pros
RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.
Cons
The customer support team all seems to speak English as their second language which sometimes makes it difficult to get answers to questions.
Alternatives Considered
Business VoiceEdgeReasons for Choosing RingCentral Contact Center
Price and features.Switched From
Business VoiceEdgeReasons for Switching to RingCentral Contact Center
The price was right and they allowed us to do a one month trial to see if we liked the system.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Delays in the call quality, terrible customer service, and extra charges
Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud.
As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract.
When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.
Pros
It seems like it has a lot of options in its feature sets.
Cons
There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Use Ring Daily to integrate our team
Pros
We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!
Cons
Nothing, it works great for us and we love it!
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Wonder Phone Cloud Based System
My overall experience has been extremely positive.
Pros
This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses
Cons
The pricing is a bit on the high end of the market would be my only complaint.
