ZhenHub
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- Industry: Logistics & Supply Chain
- Company size: Self Employed
- Used Daily for 1-5 months
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I have the power
Pros
Thanks to Zhenhub all I need is my mobile device to have full control and visibility. Besides their team is simply outstanding.
Cons
So far I haven't found any difficulty. Will contact their team if I do.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Great service with good support
We were able to automate fulfillment of our online orders accross APAC
Pros
Ease of use, setting things up with our Shopify store front was a breeze.
We got real good support from the team as well, always happy to setup a call to go over things
Cons
Nothing to report really, things went smooth
Alternatives Considered
ShipBobReasons for Switching to ZhenHub
Good presentation, comprehensive pricing and friendly staff.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Zhenhub practices fraudulent accounting and extorts customers
Zhenhub is a fraudulent company who has been extorting me with outrageously inaccurate warehouse fees, sending late shipments of all my products, and shipping my products out incorrectly. They never address problems, and currently stole $1400 from me, plus they are holding tens of thousands of dollars of my inventory without responding. Avoid this company at all costs.
Pros
-it integrates with Shopify
-had good support the first few months
Cons
-fraudulent accounting practices
-extorts customers for extra money once inventory is in the Zhenhub warehouse
-ships products weeks, and sometimes months late
-tracking numbers never work
-shipped out 100's of my products without any packaging
Response from ZhenHub
Thank you for taking some time to review us. We sincerely apologize for your experience with our company. I believe our CEO immediately reached out to you to understand your situation and it was resolved very quickly. It seems you are now satisfied with our resolution and we thank you for your patience. Please let us know if there is anything further you need clarification with. We reached out immediately after knowing that you were dissatisfied with our service. You may reach out to us anytime at [email protected]. Again, thank you for your feedback. We pride ourselves on our focus on our customers' experience and this review is felt deeply in our company and we have implemented controls and solutions to prevent this situation from happening again.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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ZhenHub is a great solution that I highly recommend!
I thought that the shipping cost that I was being quoted previously with a standard carrier was high, so I googled for better options and saw that ZhenHub was highly recommended. I was in a pinch because my manufacturer in China was ready to ship and needed it taken care of ASAP. I called their Hong Kong office and had a quote within minutes that was far better than my previous. They walked me through the website, I gave them my address and they had it in Florida faster and for a better price. They're a reliable resource for my startup and I'll continue to use ZhenHub moving forward.
Pros
Definitely their great customer service. The CEO himself walked me through everything and made sure I was all set. Their costs were also much lower than I was previously quoted. The ease of setting up and executing an order/shipment and it's tracking system were great and the tool is easy to navigate.
Cons
Honestly, it's very well put together. It I'm being the nit-pickiest person I know and had to say something, I'd say that perhaps a button or two could have bold text to stick out more but that is purely cosmetic and I only mention it because there's always something to do in the pursuit of perfection; but it didn't slow me down at all and they're still clear. I'm just used to bold writing on buttons I suppose, and I feel like I "have to put something" *shrugs*
- Industry: Publishing
- Company size: 11–50 Employees
- Used for 1-5 months
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ZhenHub's warehousing, fulfillment, and shipping solutions succeeded — slick software.
I had to post unique, irreplaceable, first edition books to customers across Europe and Australia. These logistical problems were new to me but ZhenHub provided the consulting I needed and their warehousing, fulfillment, and shipping solutions succeeded. As a bonus, I could manage my own data — from warehouse delivery to parcel tracking — all with ZhenHub's software. My customers are happy and I'll be using ZhenHub again.
Pros
I think ZhenHub's software is far more powerful than I realize. (I think I'm only using a fraction of what it's capable of.) Please allow me to decline answering this question. If I connected ZhenHub with my Shopify account, I think I'd have monstrous productivity.
Cons
Tracking is slow (parcels that were delivered long ago still said "dispatched").
Within "Status" I don't know the difference between "fulfilled" and "completed."
The "import orders" excel has a column for phone numbers... That column should be auto-formatted to a phone number format (I had formatting issues).
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