Musoni
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- Industry: Banking
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Intuitive and fast/responsive loan management system for both simple and complex portfolios
Musoni is a great, solid and fit-for-purpose system with a knowledgeable and responsive team. SYPO has been able to serve thousands of clients faster and through innovative (eg, mobile money) products because of the functionality and flexibility provided by Musoni.
Pros
+ Fast interface
+ Option to keep the system simple for simple portfolios, but ability to build out for more complex portfolios
+ Intuitive processes
+ Good customer service and willingness to tailor product for individual customers
+ Decent dashboards and report functionality
+ Great and well-maintained integration with mobile money and telecom providers (eg, seamless processing of mobile money transactions, SMS messaging)
Cons
- Occasional lack of text / info fields on loan and client pages--which instead can only be accessed through report functionality (eg, reason for write-off)
- Occasional outdated reporting functionality (eg, xls format, strange cell merging)
- Limited self-serve loan processing automation (eg, algorithmic loan decisions or recommendations)
Response from Musoni Services
Thank you Duko for the warm feedback. We love working with you in Uganda and have always been impressed by the strength of the team and continued growth of the company. Fantastic that you benefit from the mobile money integrations already in place, and have been able to improve efficiency & reduce risk as a result.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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VIRL Financial Services - Zimbabwe
Musoni system has enabled VIRL to reach out to the unbanked population in rural Zimbabwe with loans that are transforming lives in rural communities and therefore reducing urban migration.
Pros
Musoni system is flexible and easy to use and this has enabled us the business to onboard clients faster and more importantly ensure that loan repayments are made on time which is a critical path for the business.
Cons
On the financial module, we would like the option of multi currencies.
Response from Musoni Services
Thank you Virginia! It has been a pleasure to support VIRL over the last six years, especially through all the challenges in Zimbabwe. Looking forward to six years more!
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Musoni Product Review
Improved business efficiency; achievement of our digital inclusion goals for clients and staff alike; accurate reporting and data export that meets business needs; etc.
Pros
Using this product at Standard Life Organization has given us the flexibility of managing several loan and savings products to suit our internal processes. The use of the DFA and CFA gives both our staff and clients alike the convenience of carrying out transactions seamlessly.
Cons
The minimal features on the CFA is a serious downside to the extension of digital services to the unbanked.
Response from Musoni Services
Thank you for the positive review, especially on the high quality of customer support.
I am sorry you are frustrated by the minimal functionality on the CFA. The Client Facing Application (CFA) is deliberately meant as an entry level application and designed to be taken over by the organisations using Musoni who can then add their own specific functionality.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Musoni Operationality
We have been able to degitalise our loan process and manage all branches even from a financial point of view. Musoni has made it easier to track all financial transactions remotely. Musoni has also helped us track the performance of the portfolio and the performance of loan officers.
Pros
Loan Management and processing is the best feature that Musoni has offered our institution. With the aid of Musoni, we have been able to digitalize our loan processes and reduce the time spent on assessment.
Cons
The ability to track loans and introduce internal controls in the system.
Response from Musoni Services
Thanks Faith - it has been a pleasure supporting your organisations digitalisation and I'm pleased that you've seen active benefits in your portfolio management!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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MUSONI SYSTEM REVIEW BY JITEGEMEA CREDIT
I overall experience have been good with Musoni cant complain.
Pros
That is cloud-based can be accessed from anywhere provided you have internet connection and integration to their custom-made field officer app which make it easier for officers to operate from the field. The client app also makes it easier for the client to be able to access his loan details & saving details as well as apply for loans in real-time. I also like the reports being easy to retrieve or schedule for the management team and not forgetting the easy integration of the various system through their open APIs.
Cons
Lack of 2FA which I believe they are working on with projected implementation first quarter of 2022.
Response from Musoni Services
Thank you Raphael for the positive review. Excellent to hear that Jitegemea has fully achieved all your intended goals, including digitalisation with the SMS module, CRB integration and M-PESA! Pleased to be supporting you :-)
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