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About Natterbox
Natterbox exists to push the boundaries of customer experience. As the fastest-growing Salesforce voice solution for successful sales and contact center teams, Natterbox provides industry-leading cloud-based voice technology that has enabled 1000s of businesses worldwide to transform their voice communication and the way they interact with customers. Today’s innovative, global businesses like Alo Yoga, Berkshire Hathaway Group, TGI Fridays and Virgin Wines rely on Natterbox to make data-driven decisions and deliver outstanding customer service.
Natterbox pricing
Natterbox does not have a free version but does offer a free trial. Natterbox paid version starts at US$52.00/month.
Starting Price:
US$52.00/month
Free Version:
No
Free trial:
Yes
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Natterbox Reviews
Feature rating
5 reviews of 22
View all reviews
Andrew
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 24/06/2020
Best of Breed Technology
We just launched and rolled-out Natterbox in our org a little over a month ago. I cannot even say how pleased we are so far with the overall results. The initial sales process was simple and straightforward; [SENSITIVE CONTENT HIDDEN] and her team are incredibly knowledgeable in the product and creating highly productive sales and service teams. The implementation process was where Natterbox was able to shine. [SENSITIVE CONTENT HIDDEN] was our lead project manager, and [SENSITIVE CONTENT HIDDEN] was the implementation engineer. Between both of them, I felt like we were in good hands through the entire process. They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company. After looking at all of the potential phone systems, I think we made the right choice to partner with Natterbox.
The integration with salesforce is built from the ground up and provides world-class customization. We are pleased with the new system and are looking forward to the future of using it.
Pros
The system is extremely flexible and is able to integrate extremely well with salesforce.
Cons
The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.
Niall
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 11/08/2021
Natterbox
Very good. The Natterbox team, at all levels, took the time to understand our challenges and just rolled up their sleeves and pitched in until such time as the product was bedded in.
Pros
We were in a situation where we had just implemented a new instance of Salesforce and we also had to move all of our people to WFH. At the time we had an on-premise call distribution system. Within about 7 working days of making the decision to partner with Natterbox, we migrated our call centre function to SIP-based technology and went live using Natterbox because it integrated readily to SalesForce. Also, the tool that supports the routing engine is quite intuitive and allowed us to refine our call segmentation/ paths very quickly
Cons
The reporting suite does require a bit of time to learn albeit the out of the box reporting will certainly be sufficient for 'day 1'.
Brett
- Industry: Food Production
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
3
3
Reviewed on 27/08/2021
Evolving with a customers needs
Overall - OK.
I found that Natterbox waited for us to identify and raise issues - the promise was that Natterbox would identify issues before us and notify us of gaps that they saw - even if they were not issues within Natterbox control. We were promised that Natterbox would monitor - flag and suggest resolution for issues that impacted their solution. This doesn't happen.
Where is the KPI's - if the system isn't performing - we shouldn't be "its not our fault" - fix the problem not the blame...
Pros
We are centric to SalesForce in managing our resources. NB as native in SF provides the ability to remove the finger pointing between previous CTI platforms that typically identified any faults as someone else's error and made resolution slow or at times non existent.
We want a platform that makes us future proof - allows us to grow and keep pace with what's available and that can change with our needs.
We want a platform that helps us lead organisational change - not be hindered by legacy systems. We want to be able to leverage SF and collaboration with customers, all our remote teams and our customers customers.
Cons
It still feels like a "proto-type" - too much promised and not enough rigour around identifying issues. The start up was quick - but unidentified issues were not resolved quickly. Working with our IT team to understand bandwidth, server routings and unintended consequence should be improved.
Reasons for Choosing Natterbox
Noble is in my view a legacy system - it would not take on a journey of evolution.Reasons for Switching to Natterbox
SalesForce Native
Nikki
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
3
Ease of Use
5
Customer Support
5
5
Reviewed on 11/08/2021
Good phone software
Overall it is a good product to use with salesforce to be able to talk to customers over the phone and retrieve voicemails.
Pros
It is easy to use with salesforce and the majority it pulls up the customers account.
Cons
Sometimes it freezes and won’t answer a call or won’t pull up a customers account. Can hear a call but won’t show on dial pad.
Jean-Pierre
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2
4
Reviewed on 24/08/2021
JP's review
Very good relationship with customer success teams (as part of QBRs and spot projects), good product overall with many of the key features we usually look for.
But complex license management and lack of support sometimes
Pros
- All basic functionalities covered
- Good integration with SF
- Ambitious roadmap with voice recognition, transcripts etc.
Cons
- Lacks some monitoring features (e.g. more real time details)
- Some data not integrated with Salesforce
- No full VoIP solution
- No easy way to manage licenses (identify last date of usage etc.)
- Support in case of issues takes time (sometimes several weeks) without necessarily solving the issue
