--- description: Review of Positive User Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Positive User | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Real Estate CRM Software](/directory/338/real-estate-crm/software) > [Positive User](/software/99203/user-com) # Positive User Canonical: https://www.softwareadvice.co.nz/software/99203/user-com Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/99203/user-com?page=2) > Positive User is the customer engagement platform within Positive’s digital marketing ecosystem, designed to bridge the gap between tools that are too limited for growing businesses and platforms that are overly complex and expensive. It brings together email, SMS, WhatsApp, web push, in-app messaging, chat, landing pages, CRM, and marketing automation in one intuitive platform, eliminating the need for multiple vendors and disconnected systems. Marketing, sales, and customer service teams across Europe use Positive User to manage the entire customer journey,from acquisition to loyalty,without technical barriers. Built with simplicity and scalability in mind, it combines drag-and-drop tools, ready-made automation scenarios, advanced workflows, behavioral segmentation, and AI-powered insights. Built and hosted entirely in Europe, Positive User provides secure, compliant infrastructure backed by local teams, multilingual support, and strategic expertise. > > Verdict: Rated **4.6/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 36 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: User.com - **Location**: Warsaw, Poland - **Founded**: 2015 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Positive User has a completely flexible pricing. As your business grows, our plans unlock the tools you need to engage smarter, personalize deeper, and create impact across every channel. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Polish, Spanish - **Available Countries**: France, Germany, Italy, Poland, Spain, United Kingdom ## Features - 2-Way Messaging - @mentions - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - App Notifications - Application Management - Appointment Management - Archiving & Retention - Automated Responses - Automated Routing - Automated Scheduling - Autoresponders - Behavior Analytics - Behaviour Tracking - Blended Call Centre ## Integrations (42 total) - 1ShoppingCart - Adobe Commerce - Airtable - BigCommerce - Calendly - CoreCommerce - Drupal - EKM - FreshMail - FullContact - Gmail - Google Analytics 360 - Google Calendar - Google Drive - Google Forms ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Real Estate CRM Software](https://www.softwareadvice.co.nz/directory/338/real-estate-crm/software) ## Related Categories - [Real Estate CRM Software](https://www.softwareadvice.co.nz/directory/338/real-estate-crm/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Small Business CRM Software](https://www.softwareadvice.co.nz/directory/489/small-business/software) - [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software) - [Sales Force Automation Software](https://www.softwareadvice.co.nz/directory/254/sales-force-automation/software) ## Alternatives 1. [EngageBay CRM](https://www.softwareadvice.co.nz/software/83835/engagebay) — 4.7/5 (908 reviews) 2. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (997 reviews) 3. [Marketing 360](https://www.softwareadvice.co.nz/software/141364/marketing-360) — 4.5/5 (1140 reviews) 4. [Agile CRM](https://www.softwareadvice.co.nz/software/6827/agile-crm) — 4.1/5 (524 reviews) 5. [Spotler CRM](https://www.softwareadvice.co.nz/software/5776/really-simple-systems) — 4.4/5 (453 reviews) ## Reviews ### "“All in one solution for Marketing Team”" — 5.0/5 > **Sheikh** | *12 October 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well. > > **Cons**: Lack of some of the features like Magicmap, in App video call. ----- ### "Intuitive and powerful" — 5.0/5 > **Verified Reviewer** | *11 September 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly > > **Cons**: I wish their email builder was available on lower-tiered plans > > I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path ----- ### "Software with a lot of potential but significant number of errors" — 3.0/5 > **Verified Reviewer** | *10 March 2018* | Computer Software | Recommendation rating: 3.0/10 > > **Pros**: It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them. > > **Cons**: UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new. ----- ### "Intelligent Automation that is easy to use" — 5.0/5 > **Verified Reviewer** | *6 June 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps. > > **Cons**: The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference. ----- ### "Conversion rate UP" — 5.0/5 > **Evelyn** | *24 August 2016* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: + super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add > > **Cons**: - advanced Actions can be confusing - basic look of a live chat (but I see they improved it though) > > I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/99203/user-com?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/99203/user-com) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data