ConexED

Pros

Very easy to use with a modern interface that end users desire. Customer service team is incredible, with fast response times. The pricing for the product was transparent and showed how it paid for itself on the quote. Great team.

Cons

Only wish it could do more! It is a GREAT product, but not there yet to completely replace our other product that also does case management as well as early alert flags and kudos. Would love to be able to walk away from the other product completely... right now it feels redundant to have both - but I get a lot of complaints about the other product. End users wish we could completely switch to ConexEd for case management and early alert functions (with LMS integration).

Pros

A lot of communication and interaction features that fit a wide variety of needs.

Cons

Bulky interface compared to other common virtual classroom software.

Pros

I really like the feature that texts students a reminder prior to their appointment. I also like the fact that students receive a confirmation e-mail, confirming their appointment, right when they make it.

Cons

It was a steep learning curve when they first launched in January this year. There were many features that it lacked and there were serious glitches. I still do not like the fact that counselors must refresh their page multiple times a day, in order to see any same-day updates. The page should reload automatically. Also, sometimes the system times out or you need to refresh the page manually to see updates.

Pros

I can see all the options of admin, faculty, staff, professors, and counselors from the college I go to. I can schedule appointments and email them if I ever need to. It also shows if they are "online", "offline", etc.

Cons

I don't have anything that I liked least about this software. Everything in the software performs just fine.

Pros

What I like most about this software is that it's web based, so it can be easily logged into from home and in the workplace. I feel this makes staff more accountable when they are out of the office, so they can check their schedule and make changes if last-minute meetings come up, conferences, etc.

Cons

If a counselor has appointments in more than one subgroup, it would be nice to see their entire schedule across the subgroups that they're associated with. It's a feature that does not work all the time.

A report that can easily be accessed when a counselor is out ill, that shows their appointments for the day. Right now we have to click on each individual appointment to see the student's contact information.

When students select appointment times after selecting a reason code and date of appointment, they are still confused as to whom the appointment is with. The time of the appointment is more visible than the counselor's name.

The time to load/refresh each subgroup is between 15-20 seconds, which can be inconvenient when trying to help a student over the phone.

Pros

ConexEd is extremely customizable in order to meet the needs of individual campuses. It provides open access to students to reach college services remotely, and decreases manual work required to track students and provide services. We have been able to use this for advising appointments, online chat to answer questions, advise students in other states, and to register students for New Student Orientation. It is a one stop shop that meets the majority of our needs. On the administrative side I can easily capture data to report out to leadership the work we are doing as a department. On the student side it is self explanatory and requires little explanation and we have gotten extremely positive feedback on its use. The system has a lot of automated features such as email, text reminders, google synch, and customized office hours to allow for advisors to focus their time on advising students.

Cons

ConexEd is great about working on any recommendations or building in features we may need. The only issue I have is that sometimes we have so much data that the system will not quickly provide it and on occassion I will need to reach out to the organization to pull the data for me.

Pros

I love how students can use this product for all scheduling every type of meeting with me: in person, phone, or video. It even allows chat. It's all in one place and the appointments sync with my calendar so it blocks appointment times if I am unavailable. I also love the intake forms students complete when they make an appointment so I know how to prepare for each student.

Cons

Sometimes there is glitches in the system and students make appointments for themselves and not with me. One time a student got a text message a day early. However, several times the error may be the student not understanding how the software works.

Pros

In the world of online learning ConexED replicates the face to face “knock on the door” experience.

Customer service is superior.

Cons

Early adopters take to it easy, those that are late adopters defer to a phone if any questions/challenges arise

Pros

I love that it gives my students another option to have counseling sessions with me. I work with a population of students who do have access to computers and the internet but may not be able to drive down to the college for an appointment. We are in a rural area and people work so fitting in a counseling appointment at a convenient time for them over cranium cafe has been great.

Cons

I wish we could change the size of the font on the whiteboard.

Pros

It's really easy to use, being able see someone's availability and schedule appointments 24/7 is very helpful for students, and it can reduce the workout on the counseling office as they will no longer need to schedule every student appointment or simply check availability for students. The session is intuitive, it's very easy to sign in using SSO, and there is minimal training needed in order to effectively use the platform.

Cons

There are some limitations in ConexED, but those mostly center around the product not being in the same space as some of the other virtual meeting software products. It isn't designed to do everything, and knowing that makes it a non-issue, but it is not as full-featured as some other products.

Pros

It is easy to use and helps to have our meetings on time.

Cons

Sometimes it doesn't work on Chromebooks.

Pros

ConexEd has allowed me to present, learn, and interact with others from the comfort of my own home smoothly. This app has allowed me to do so with very few bugs, mishaps, and it never falls through on bad connections.

Cons

I haven't had any mishaps while using the app so far, however I have heard some complain about the chat feature lag.

Pros

I was able to communicate with professor easily and other classmates as well. Easy access to assignments to review with the professor face to face.

Cons

Needed a little guidance on where to go to find things to use but it was still pretty explanatory.

Pros

I like to stay in. Intact with the people around me who also see the future and want to impact life.

Cons

This software is quick and easy and I want everyone to find working with the software just as easy!

Pros

There are many features that are super helpful. Such as the Live chat.

Cons

Sometimes it will be slow or some of the functions won't be working. Like, sometimes file sharing won't work and we will have to send files through email instead.

Pros

Adaptive to the needs of the users/groups, easily editable scheduling, an implementation team that truly listens to the needs of the consumer and works with the campus to make it a better experience for all.

Cons

The few cons is making reporting a bit easier and accessible to most group managers. For a division of 100+ counselors it is a bit of a hassle due to the impact of so many users on the system.

Pros

I found the convenience of joining online one-on-one meetings, the video quality, transcripts, and the file sharing feature significant about this software.

Cons

I would like to be able to modify the size of my video screen. I would also like to be able to see the host while they are screen sharing.

Pros

It makes it easy for the administrator. A lot of students try to schedule counseling appointments and this software makes it easy for both students/counselors

Cons

Nothing! It is a simple and easy software to use!

Pros

Very usable, easy to access. Laptop version is easy to navigate.

Cons

Video conferencing should be applicable in mobile as well, maybe there should be an app.

Pros

You can see how many other people are ahead of you

Cons

It does not work well on mobile devices

Pros

The features are easy to access and understand

Cons

The settings are set up strange and are a bit messy

Pros

This software makes its site easy to navigate.

Cons

Sometimes it presented someone was online, but after trying to contact, it would state they were offline.

Pros

Fast communication
Better Assistance
Respectful People
Great Advice

Cons

None of the software isn’t least to me.

Pros

From a user point of view, it was very easy to use. I didn't run into any major connectivity issues, bugs, glitches or anything of that sort.

Cons

For video conferences, make the mute and video buttons larger, making it easier on the user to locate them.

Pros

I use the software for my classes 3 times a week

Cons

I have no complaints about the software