Cvent Event Management

Pros

Cvent makes it very easy to set up and deploy registration websites, manage hotel bookings, flights, and overall user experience. We have been using Cvent for over 5 years and there are always new developments and upgrades being added. There's a huge community of users who also help each other and submit request for new ideas. Cvent is always listening to us and adding new features that enhance our events.

Cons

In the beginning it was a little tricky setting up events. After using it for a few events though, it is now much easier to set up.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

It's got a TON of flexibility that will fit just about every use case. The pricing is really good compared to a lot of other platforms.

Cons

Sometimes you have to do workarounds for things that should just be normal features, such as adding images to the session descriptions.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

CVENT allows us as a company to feature one registration site where we can manage attendees, payments, waitlists and RFP venues for our events all within one program.

Cons

There are often times technical issues that arise with the software due to coding, tags, etc that make it difficult to change things occasionally. Additionally, we often have to do things very robust due to no technological advances with the program.

Pros

The outcome was great and attendees loved it. The look was good and it captured the info we needed to capture.

Cons

Incredibly time intensive
Not as user friendly as expected
Very poor descriptions of what is included and what is not
for such high tech the payments and invoices were super difficult. They do not simply give you a link for payment. You must contact them and wait for delays to respond to get a payment link and you have to do the same for every payment.
Help sessions were not as described during the sales. Bottom line is that it works well if you want to pay Cvent to do the entire set up. Otherwise be prepared to spend a great deal of time learning and setting up

Pros

When I used it I loved it. It was so easy to run conferences and workshop with CVENT.

Cons

I don't really have any cons. The con for me is that my university has its own system and would not allow me to use Cvent any longer.

Pros

CVENT has a lot of capabilities that other platforms do not such as the ability to link questions, have sub questions and do conditional settings. The customer support is great and has always been able to find a solution to my issues.

Cons

There are often many areas you have to modify for a single final action. For example, for an event to be live, you have to have the event live, the registration active AND the admission types active. Some of the design features are very limited and modifying things like images can be very challenging. We often have repeat business and are finding that when we copy an event, there are a lot of hidden settings that get copied over and can make the new copy a bit messy.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

When we set out to find a new event management tool, we met with several vendors. None could meet our needs. Then we found Cvent. Cvent checked all our boxes and more! The sales staff was extremely helpful and bent over backwards to help us test our specific use cases. They were a wealth of knowledge and gave us confidence in the product. We've now been using Cvent for over a year and we couldn't be happier. It's streamlined our processes, improved the user experiences, and gives us all the reporting we need easily. There team was with us every step of the way during our integration phase and made it a breeze. I highly recommend this tool!

Cons

Cvent was such a drastic improvement from our previous solutions, so it's hard to speak to anything negative! The tool does SO much so it can be daunting to learn everything and get your webpages looking nice. However our support teams have been a great resource. Cvent also has many help articles that are a great reference point.

Pros

We use Cvent Event Management to manage our events and membership database. We use Cvent for event set-up, registration, speaker management, sponsor and exhibitor interaction, attendee engagement, and feedback afterward. Cvent has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and providing a better experience for our attendees.

Cons

The learning curve was steep. Once we were familiar with it, we could quickly set up events. The products that are still being updated, like Abstract Management, are not as user-friendly as the updated products.

Pros

Property search capability. Makes life so much better!

Cons

Reporting templates. Need a more descriptive naming to know which report to pick.

Pros

Their Customer Service product knowledge.

Cons

It can be difficult to search through the vast Knowledge Base

Pros

It's easy to set up professional looking registration websites. Our attendees can register in 5 minutes, including requesting hotel rooms and flights.

Cons

Some of the registration type setups take a little time to set up - requires some pre-planning on the event manager's part.

Alternatives Considered

Reasons for Switching to Cvent Event Management

Pros

The comprehensive set of tools and features allow me to easily manage my events and apply our SMM program company wide within one tool.

Cons

With such a large set of features, it can take a little bit of time to fully train on the tool.

Pros

I like having the ability to execute an event from its inception all the way through execution and post-event using all of the Cvent platform whether it be via the Event Management platform, the mobile app, and onsite management.

Cons

The only con I would say is there is a limit to how customized you can make things at a certain point.

Pros

EVERYTHING. I absolutely love this system. Easy to use, easy to learn, everything needed for an event is in one place.

Cons

Need more training and improvements on abstract manager. Need a way to score the submission by a reviewer.

Pros

Cvent Event Management centralize scheduling of hybrid, virtual and in-person events in one place.

Cons

It only support online registration due to lack of offline access.

Pros

It's a one stop shop for all things- from travel to the event, to lodging, to app management, to session tracking.

Cons

there are frequent changes and integrations that sometimes need creative workarounds.

Pros

Its simple & easy to use, its easily understandable

Cons

Too many features, most of them pop up even when they are not required

Pros

I like that Cvent Event Management has an amazing customer support service and that they provide all the tools I need for efficiently and securely managing my company's events.

Cons

I think there could be improvements in terms of website and registration design and customizability.

Pros

I like that everything is in one place and I can organize all my attendees for each event easily.

Cons

Sometimes links do not work and I need to add and delete sessions from people and if they are not in the same registration type it gets tricky.

Pros

Cvent offers a robust event management platform, complemented by an efficient abstract management system. The suite is enriched with extensive training resources, facilitating seamless deployment of event websites and meeting applications.

Cons

We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for onsite equipment and additional items we no longer utilize. Efforts to resolve this through the sales representative have been ongoing for months, with little progress.

Upon reviewing past communications, it's evident that the charges contradict the terms discussed during our upgrade. The response from the current sales representative, attributing the error to a predecessor and offering a credit conditional on a three-year renewal, is disappointing and unprofessional. This approach has unfortunately tarnished our long-standing relationship with Cvent.

Pros

Registration is pretty easy to set up. I wish there was a more linear path for creating an event or a checklist to use for some of the different parts.

Cons

Cost and ease of customization. It seems that you may need some coding experience to really get the most out of building the registration site and the attendee site and app are even more limited.

Pros

-easy to host mulitple sessions-easy to build website and attendee hub

Cons

-there is not a direct integration into Hubspot

Pros

I love Cvent and can't say enough good things about it. We present live, virtual, and hybrid events using the Attendee Hub. We use it to market and promote events, collect attendee registration, speaker and vendor documentation, video streaming, and on-demand catalogue. In addition, we are able to generate easy and professional reports to share with staff and stakeholders. Attendees have reported very positive experiences and our events look very professional. It has also helped with planner efficiency.

Cons

There is not much that I don't like, but there is a bit of a training curve that has at times been a barrier for new users. Cvent provides robust training resources to assist with training.

Pros

The software makes planning and managing events both virtual and hybrid events easy.

Cons

Not a single problem while using this event management tool.

Pros

Cvent is easy to navigate! I have used Cvent at all of the hotel brands that I have worked for, in the many years that I have been in Hospitality sales. This is the most user friendly, easy to understand program on the market!

Cons

I would have to say that the only thing that I would improve would be the client decision information for all RFPs. The decisions are not always communicated to the venues that bid on the piece of business.