TeamViewer Remote

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About TeamViewer Remote

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise. TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices. The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.
TeamViewer Remote Software - Connect to devices and provide remote support effortlessly.
TeamViewer Remote Software - All your devices, just a few clicks away.
TeamViewer Remote Software - Monitor and manage your devices proactively.
TeamViewer Remote Software - Gain visibility into your IT by tracking your assets.
TeamViewer Remote video
TeamViewer Remote Software - Connect to devices and provide remote support effortlessly. - thumbnail
TeamViewer Remote Software - All your devices, just a few clicks away. - thumbnail
TeamViewer Remote Software - Monitor and manage your devices proactively. - thumbnail
TeamViewer Remote Software - Gain visibility into your IT by tracking your assets. - thumbnail

TeamViewer Remote pricing

TeamViewer Remote has a free version and offers a free trial. TeamViewer Remote paid version starts at US$298.80/year.

Starting Price:
US$298.80/year
Free Version:
Yes
Free trial:
Yes

Alternatives to TeamViewer Remote

TeamViewer Remote Reviews

Feature rating

Value for Money
4.4
Functionality
4.6
Ease of Use
4.6
Customer Support
4.3
5 reviews of 11,478 View all reviews
Vincent
Vincent
  • Industry: Security & Investigations
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
2

5
Reviewed on 18/10/2022

Remote assistance, No limits!

TeamViewer is a great choice for IT professionals, mainly in the service delivery and support fields. I do not see myself looking at other remote tools in the near future.

Pros

I have not had any issues with installation on all the devices we set up. Easy to connect to remote machines as long as the internet is stable. You can have multiple containers for multiple branches and the file transfer is seamless.

Cons

I do not like the fact that there are times you cannot connect to a device two versions before the control machine. Some servers with legacy software cannot be upgraded and you will have to drive into the office.

Response from TeamViewer

Hi Vincent,
We are really pleased to know you have chosen TeamViewer for your remote access solution!
Thank you for trusting TeamViewer as a powerful tool for helping you. TeamViewer is backward compatible but not upward compatible. This means that you can connect with your current version to devices that are running the same version as yours or older versions.
Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com if you have any troubleshooting questions. We hope you enjoy using TeamViewer all the time! Hope to see you there in TeamViewer Community!
Best,
Ying/TeamViewer

Replied 15/12/2022
Yurie Katri
Yurie Katri
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 1/10/2022

A helpful tool for working remotely

Before the presentation, I had to scramble to operate the terminal on the top floor of the office. It was not a security-restricted area and there was no concept of using a remote desktop connection to do the work, so we had to go there personally. However, with the spread of remote work thanks to Corona and the introduction of this tool, it became possible to work with a remote desktop connection from home or in the office, eliminating the hassle of walking. In addition, it is now possible to work from home, so I believe that work efficiency has improved significantly.

Pros

It is very convenient because you can operate the remote connection destination terminal through a remote desktop connection between offices or in a homework environment without the hassle of detailed configurations. It is also possible to send files, so it is useful when you want to transfer a local file to a remote connection destination. It also supports smartphone apps, so in an emergency, you can access and respond from your smartphone, which is excellent.

Cons

Sometimes it is strangely cumbersome, and operations such as clicking are disabled and a restart is required, which is inconvenient. Also, as it is not a cheap service in terms of cost, I think if there are several additional contract plans, the barriers to using the paid version will be reduced.

Alternatives Considered

AnyDesk

Reasons for Choosing TeamViewer Remote

Trouble-free remote control. Even if the customer is stuck in the operation, we can control it remotely. Besides, it is easy to make clients download the remote tool and it is easy to start with a double click, which is also good.

Switched From

AnyDesk

Reasons for Switching to TeamViewer Remote

We are using it with a purchase contract, not a subscription. The cost performance is good, there is no remote precision (cut in the middle) and we can do the job without problems.

Response from TeamViewer

Hi Yurie,

Thank you so much for reviewing TeamViewer with the positive feedback!

We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability. We are glad to know TeamViewer is a powerful remote access tool for you and even for your home office!

You are invited to join TeamViewer Community (https://community.teamviewer.com) for any troubleshooting questions about TeamViewer. We hope you enjoy using TeamViewer all the time! See you in TeamViewer Community!

Wish you a great day and all the best.

Best,
Ying/TeamViewer

Replied 24/10/2022
Hugo
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
0

4
Reviewed on 9/09/2024

Providing IT support with Teamviewer Remote

Pros

Ability to connect seamlessly to an end user's device to provide support over any type of internet connection. Possibility to monitor specific information like disk space, cpu usage or even update status.

Cons

The price is significant for this tool adn cheaper alternatives exist.

Alternatives Considered

AnyDesk

Reasons for Switching to TeamViewer Remote

Renown product with capabilities that matched our needs.

Response from TeamViewer

Hello Hugo,

Thank you for your review.

We are pleased to read that TeamViewer helps you to connect with your end user device and provide them with the support they need.

We take the opportunity to invite you to click on the following link, where you will find very useful information about the new interface: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a nice day!

Valeria/TeamViewer

Replied 11/10/2024
Kelly
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 24/09/2024

Team Viewer stole $450 from me!!! Bugs in solution that were never resolved!!

Pros

Nothing!!! Team Viewer stole $450 from me!!! TERRIBLE CUSTOMER SERVICE AND POOR PRODUCT THAT FREQUENTLY DROPS CONNECTION!!! Bugs in production solution that they failed to ever resolve!!

Johan
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/07/2024

Great for customer support!

We are using this all the time for support to our customers.
Installed on around 500 clients and using it daily.
Never any problems.

Pros

It works on every platform.
It's fast.
Filetransfer works good.

Cons

Could be easier to share the connections in a team.
The connections should be for the whole company or for groups by default, not needed to share from one user to all otehr users.

Alternatives Considered

UltraVNC, Splashtop and BeyondTrust Remote Support

Reasons for Choosing TeamViewer Remote

It's just better and better connection manager.

Switched From

UltraVNC and DANAConnect

Reasons for Switching to TeamViewer Remote

It was the best option for us. Everything we need is working great.

Response from TeamViewer

Hello Johan,
Thank you for reviewing TeamViewer and sharing with us a wonderful remote support experience! We feel delightful that you enjoy the TeamViewer's cross-platform flexibility, performance and reliability on a daily basis.
Wish you a continued excellent journey with TeamViewer and Happy Connections!
Best,
Ying/TeamViewer

Replied 26/08/2024

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