TeamViewer Remote

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About TeamViewer Remote

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise. TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices. The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.
TeamViewer Remote Software - Connect to devices and provide remote support effortlessly.
TeamViewer Remote Software - All your devices, just a few clicks away.
TeamViewer Remote Software - Monitor and manage your devices proactively.
TeamViewer Remote Software - Gain visibility into your IT by tracking your assets.
TeamViewer Remote video
TeamViewer Remote Software - Connect to devices and provide remote support effortlessly. - thumbnail
TeamViewer Remote Software - All your devices, just a few clicks away. - thumbnail
TeamViewer Remote Software - Monitor and manage your devices proactively. - thumbnail
TeamViewer Remote Software - Gain visibility into your IT by tracking your assets. - thumbnail

TeamViewer Remote pricing

TeamViewer Remote has a free version and offers a free trial. TeamViewer Remote paid version starts at US$298.80/year.

Starting Price:
US$298.80/year
Free Version:
Yes
Free trial:
Yes

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TeamViewer Remote Reviews

Overall rating

4.6
Write a Review!

Feature rating

Value for Money
4.4
Functionality
4.6
Ease of Use
4.6
Customer Support
4.3
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All TeamViewer Remote Reviews

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11,514 reviews
Kuben
Kuben
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/01/2024

Teamviewer

I have had excellent experience with TeamViewer, easy to use, allows me smooth access to devices and price is worth it.

Pros

Easy to install, user friendly, smooth accessing of devices, quick file sharing and has secure connection

Cons

None. The application works well and fulfills my every need handle a support call

Alternatives Considered

AnyDesk

Reasons for Switching to TeamViewer Remote

Cheaper, more reliable a brand a started using since it was launched

Response from TeamViewer

Hello Kuben,
We are grateful for the great feedback and a perfect rating is given based on your TeamViewer journey!
There are lots of useful and powerful features of TeamViewer, you may check out our homepage (https://www.teamviewer.com/en/features/). Likewise, did you know that you may learn more about TeamViewer features and gain more knowledge in TeamViewer Community? Come on and visit us on TeamViewer Community (https://community.teamviewer.com/English/kb/english)
We hope you enjoy using TeamViewer all the time and look forward to seeing you in the community!
Have a great day!
Best,
Ying/TeamViewer

Replied 5/02/2024
Corus
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/12/2024

How TeamViewer transformed the way we support our users.

TeamViewer has been a useful tool to our team, as even with a small team, we are able to assist multiple users at any given time, unlike before, where technicians had to visit users to resolve issues.

Pros

The ability to remote more than one person at the time, which allows us to, for example, assist another user whilst, say, installing a software package on the other.

Cons

The fact that I lose control of the remote computer once elevated to admin mode and have to rely on the user to take actions.

Alternatives Considered

UltraVNC and AnyDesk

Reasons for Switching to TeamViewer Remote

Ease of use, security and rich stronghold in the industry.

Response from TeamViewer

Hello Corus,

Thank you for sharing your thoughts, it means a lot to us.

We are thrilled to see that TeamViewer changed the way you support your users.

Regarding the fact that lose control of the remote computer once elevated to admin mode Please check the following link to see if it can help you with the issue:
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/control-uac-during-a-teamviewer-session/

Likewise, we would like to invite you to join TeamViewer Community https://community.teamviewer.com in case of having any trouble shooting questions.

All the best!

Valeria/TeamViewer

Replied 15/01/2025
Emin
Emin
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
1

2.0
Reviewed on 11/01/2025

Prices should be lowered a little more

When I was at home or out of the office, I could connect to all the computers in the company from my phone and do my job. We also used it for customer support.

Pros

TeamViewer was a program we had been using for a long time. We could see all our computers in the company with the names we customized and quickly establish a remote connection.

Cons

There was a connection time limit in the free version. This limit was enough for us. But we can't use the free version anymore. While there are free remote connection programs, TeamViewer's prices are a bit high. We would like it to be around 3-5 dollars per month. That way we would continue to use it.

Alternatives Considered

AnyDesk and Zoho Assist

Reasons for Choosing TeamViewer Remote

I switched because I could see the devices added to my account in a simpler way in a list instead of in squares next to each other. In Anydesk, there is an irrelevant display like desktop pictures of the devices.

Switched From

AnyDesk

Reasons for Switching to TeamViewer Remote

Because it has a more stylish interface. Because the welcome screen is more minimal rather than huge.

Response from TeamViewer

Hello Emin,

Thank you for sharing your thoughts with us.

We are sorry to hear that you're experiencing timing limitations with your connection. Please ensure that both sides are updated to the latest version of TeamViewer. If not, please update them and retry.

If the issue persists, it could be the case that TeamViewer incorrectly detects commercial use. Please request the reset of your ID´s on our homepage: https://www.teamviewer.com/reset

Note: Do not forget to add all the IDs to the form (local and remote side IDs).

Best regards,

Valeria/TeamViewer

Replied 14/01/2025
Guy
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 5/01/2025

reliable for remote access

Pros

Always easy to use, GUI and everything is where it should be. Connections are stable.

Cons

It's a bit on the pricy side especially for smaller businesses or personal users who need it only occasionally.

It likes to do software updates quite frequently which isn’t a huge deal, but sometimes it feels like I’m constantly being prompted to install something instead of using the tool

Response from TeamViewer

Hello Guy,

Thank you for your rating and your feedback, is greatly appreciated!

Happy to hear that you find TeamViewer easy to use.

We take the opportunity to invite you to click on the following link where you will find a guide for the new interface in order to make your journey in TeamViewer easier
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

All the best,

Valeria/TeamViewer

Replied 8/01/2025
Andrey
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 7/01/2025

Simple to setup and use for Remote Support and Access but with an occasional Bug

Pros

An easy to set up and use for remote support of computers. For both a quick support session or accessing an unattended computer.

Cons

Monitoring of the usage is so strict that on occasion it triggers a false negative report of overuse. I'm getting quite often notifications that I need to register the product or to buy a license even though I'm already logged in under my account or the fact that I have a Premium license

Alternatives Considered

AnyDesk

Reasons for Switching to TeamViewer Remote

An existing setup of the application and an ease of use

Response from TeamViewer

Hello Andrey,

Thank you for your valuable insights.

We appreciate that you find TeamViewer easy to use, especially the quick support sessions and the unattended access.

We are sorry to hear about your experience with TeamViewer Monitoring, please click on the link below for clarifications https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-management/teamviewer-monitoring/get-started-with-teamviewer-monitoring/

Finally, if you have a license don´t hesitate to contact our support team, they will be happy to assist you. For details: https://www.teamviewer.com/en/global/support/customer-support/

Have a nice day,

Valeria/TeamViewer

Replied 8/01/2025
Luca
  • Industry: Packaging & Containers
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 20/01/2025

Ottimo software per tele assistenza

Pros

Very useful for connecting to remote PCs and conducting training or problem-solving sessions. The protocol seems lightweight, and the ability to run it on-demand without installation is a pro for me. It's also commendable that it can be used for free for limited but fully functional sessions

Cons

Probably the most annoying part is the ads encouraging you to upgrade to the paid version. Of course, it's a product worth paying for, but if you download the free version, I assume it's because you don't want or can't switch to the paid version.

Alternatives Considered

AnyDesk

Reasons for Switching to TeamViewer Remote

Anydesk has practically the same strengths and weaknesses as TeamViewer.

Response from TeamViewer

Hello Luca,

Thank you for your feedback and for sharing your experience with us.

However, it´s important to know that sometimes, TeamViewer detects falsely commercial use. We are sorry about the inconvenience. You can request the reset of your ID´s very quickly here: https://www.teamviewer.com/reset

Note: Do not forget to add all the IDs to the form (local and remote side IDs).

Best regards,

Valeria/TeamViewer

Replied 23/01/2025
Verified Reviewer
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 17/01/2025

A good remote desktop application for professional and daily users

I have used TeamViewer to access remote pc in India from Japan. Overall experience is good.

Pros

A team viewer is a professional-grade tool. The connectivity and the user interface are very good.

Cons

It is a little bit costly. It may not be economical for occasional users.

Response from TeamViewer

Hello TeamViewer user,

Thank you for your review and for taking the time to share your experience with us.

We love the fact that you could access a remote pc in India from Japan. That´s the primary goal of our software: to make our users' lives easier.

All the best,

Valeria/TeamViewer

Replied 23/01/2025
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 11/01/2025

How to get the most out of the system. Improving your work and time management

I use it whenever I need to avoid commuting and work from home and office, hold meetings

Pros

Ease of use and connection with other people and companies

Cons

The limit of people to use and time available. It could last longer without interruptions

Response from TeamViewer

Hello TeamViewer User,

Thank you for your review.

We are happy to see that TeamViewer is helping you avoid commuting and making working from home easier.

Regarding the timing limitations with your connection. Please ensure that both sides are updated to the latest version of TeamViewer. If not, please update them and retry.

If the issue persists, it could be the case that TeamViewer incorrectly detects commercial use. Please request the reset on our homepage: https://www.teamviewer.com/reset.

Note: Do not forget to add all the IDs to the form (local and remote side IDs).

Best regards,

Valeria/TeamViewer

Replied 15/01/2025
Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/01/2025

TeamViewer review

Pros

I like that it can be used on any platform (Cross-Platform)

Cons

Some times there are some connection issues, and it requires fast internet connection

Response from TeamViewer

Hi TeamViewer user,

We are happy that you are enjoying TeamViewer's performance, cross-platform flexibility, and reliability.

We take the opportunity to invite you to click on the following link where you will find a user's guide for the new interface so that you can enjoy the complete TeamViewer experience
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Wish you a great day and all the best.

Valeria/TeamViewer

Replied 30/01/2025
Verified Reviewer
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 30/01/2025

My TeamViewer review

Pros

It's easy to use and simple to learn. Very reliable performance.

Cons

Connectivity issues on one end affects overall performance

Johan
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/07/2024

Great for customer support!

We are using this all the time for support to our customers.
Installed on around 500 clients and using it daily.
Never any problems.

Pros

It works on every platform.
It's fast.
Filetransfer works good.

Cons

Could be easier to share the connections in a team.
The connections should be for the whole company or for groups by default, not needed to share from one user to all otehr users.

Alternatives Considered

UltraVNC, Splashtop and BeyondTrust Remote Support

Reasons for Choosing TeamViewer Remote

It's just better and better connection manager.

Switched From

UltraVNC and DANAConnect

Reasons for Switching to TeamViewer Remote

It was the best option for us. Everything we need is working great.

Response from TeamViewer

Hello Johan,
Thank you for reviewing TeamViewer and sharing with us a wonderful remote support experience! We feel delightful that you enjoy the TeamViewer's cross-platform flexibility, performance and reliability on a daily basis.
Wish you a continued excellent journey with TeamViewer and Happy Connections!
Best,
Ying/TeamViewer

Replied 26/08/2024
Orion
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 2/04/2024

Easily support remote computers with Teamviewer

I’ve been an IT engineer for 20 years and have used TeamViewer for multiple clients, in multiple environments. Connectivity was easy, fast, and secure. Installing the product took just a few minutes on both Windows and Mac computers. Deploying the software to clients is also easy and fairly painless.

Pros

What I like most about TeamViewer Remote is the ease of connectivity to the target computer. Simply enter the Partner ID of the machine you need to connect to, select Remote Control, then click Connect. A prompt will appear, asking for their TeamViewer password - once that is done, you are connected and remotely controlling the computer.

Cons

The free version of TeamViewer can disconnect at times and prompt you to purchase the product.

Alternatives Considered

LogMeIn Rescue

Reasons for Switching to TeamViewer Remote

TeamViewer was a more stable product and easier for both technical staff and the client.

Response from TeamViewer

Hi Orion,
Thank you for taking the time to write the review! We are glad that TeamViewer has become a reliable remote solution for you!
TeamViewer is free for personal use, for commercial use a license is required. You can find more information on how personal and commercial use is defined here:https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/what-is-private-use/.
If you feel your use is not considered commercial, please fill out the following form - https://www.teamviewer.com/reset - our dedicated team assesses all requests individually, and in the order they are received, to determine if a reset is possible.
Hope you find the information helps!
Best,
Ying/TeamViewer

Replied 26/06/2024
Justin
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
1

1.0
Reviewed on 8/12/2023

There are better Remote Access options Now

Overall the system is OK. setting up remote access is clunky and overly complicated. The billing system sucks and has limited adjustment ability. The support takes probably a week to get back to you and the call center is always bogged down. It is overpriced for our needs.

I have tried reaching out to your support. The support has not been helpful nor interested in working to solution. Overall, the support has lagged (sometimes over a week for a response to a simple question). I have an open ticket though today was told that they don't have my payment which posted 3 weeks ago and require a bank statement to rectify. I sent screenshots of my bank statements as the PDF won't be published for 2 weeks due to the timing of the statements and the finance person said well we can't stop it from going to collections as I asked as they were not accepting the screenshots to wait for the PDF. Overall, the "rules" of teamviewer are archaic and you should just search "TeamViewer class action" if you want more information about the issues that people get with them. I am amazed that there is an expectation that a company could hamstring their customer service soo much. It really is sad that a company with a good product has to be soo bad administratively. I am really disappointed. I have been a customer for 4 years. I am "stuck" in a EULA that is not binding in our state but they are playing mean.

Pros

App that boots at startup
Solid tutorials
Mac OS support

Cons

A lot
The price structure does not reflect a small business needs for periodic support
Options come and go
support is mediocre

Response from TeamViewer

Hi TeamViewer user,
Thank you for sharing the review about TeamViewer and we are so sorry to hear about the poor experience with TeamViewer.
To turn things around and help you with the best possible solution for your case, we encourage you to contact the TeamViewer Support Team (https://www.teamviewer.com/en/customer-support/) for a discussion. We hope that you will receive a satisfying outcome and enjoy the journey with TeamViewer continuously.
Best,
Ying/TeamViewer

Replied 24/01/2024
Chee Hua
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 31/07/2024

Using Teamviewer for Remote

Using Teamviewer for remote access is easy to use. It is easy to install and not much configuration is needed. Interface is user friendly.

Pros

It is intuitive and easy to use. It is also more secure compared to other products.

Cons

The licence is rather expensive. Registration process is quite tedious.

Kelly
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 24/09/2024

Team Viewer stole $450 from me!!! Bugs in solution that were never resolved!!

Pros

Nothing!!! Team Viewer stole $450 from me!!! TERRIBLE CUSTOMER SERVICE AND POOR PRODUCT THAT FREQUENTLY DROPS CONNECTION!!! Bugs in production solution that they failed to ever resolve!!

Response from TeamViewer

Hello Kelly,

We are deeply sorry about the experience you had with TeamViewer.

Our suggestion would be to contact our support team in order to discuss your case and find a solution together.

For details to contact our support team:
https://www.teamviewer.com/en/global/support/customer-support/

Best regards,

Your TeamViewer Team

Replied 18/12/2024
Fernando
Fernando
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 1/07/2024

Was the best, now, very expensive. Not going to buy again.

It was good, now is bad. I have constant problems trying to connect to different clients, getting a "Connection error" without any explanation. Wasn't bad a couple of years ago, in fact, it was the king of the hill.

Pros

When I started using TeamViewer 2 (yes, that's a 2), years ago, the program was the best of the best, and they kept growing. For me, speed was the most important thing because many of my clients were using slow connections. Also, the ability to start connections with only one ID and behind firewalls was excellent. Transfer files were good too, but basic.

Cons

I used it for personal use until TeamViewer 12 when I decided to go pro and buy 3 channels. A very expensive software, that I thought I would keep using until I died. Then I learned that Teamviewer 8 was deprecated, then TeamViewer 10, etc.
And the worst part is that they're going to phase out TeamViewer 12 also. I bought a program and I'm forced to change to a subscription? Thank you, but no, thank you. I prefer other solutions. They also try to force you by not allowing cross TeamViewer 12 <---> TeamViewer 15. So, if I have a client that has TeamViewer 15, I can't give him support! Outrageous.

Response from TeamViewer

Hello Fernando,
It has been a pleasure to have you on board and share your true feedback about the TeamViewer journey!
We are sorry you had an unpleasant experience with the remote connection times with TeamViewer 12. TeamViewer v12 is NOT being deprecated.
As TeamViewer is not backward compatible, we would like to remind you to double-check the TeamViewer version on both sides of the remote connection. For example, if you are on TeamViewer v12, the remote side should also have TeamViewer v12 in use. You may remind the remote user to download TeamViewer v12 on the TeamViewer Down Page - https://www.teamviewer.com/en-au/download/previous-versions/previous-version-12x/.
Alternatively, you may create TeamViewer QuickSupport and send the quick link to the remote side for downloading the module - https://www.teamviewer.com/en-au/global/support/knowledge-base/teamviewer-classic/modules/quicksupp.
Hope the information helps in your case!
Wish you a beautiful day!
Best,
Ying/TeamViewer

Replied 17/07/2024
Salman
Salman
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 25/08/2024

TeamViewer Remote is versatile and powerful

TeamViewer Remote is a powerful and versatile tool remote screen sharing tool which enable Support Teams to access and control user devices. It meets the needs of both individual as well as business users. It's Pros far outweighs its cons, hence it can be considered a comprehensive tool for remote access, support and collaboration.

Pros

TeamViewer Remote provides multiple advantages including Ease of Use, Cross-platform support, secure connections, unattended access, file transfers and versatility.

Cons

Some of the cons of TeamViewer Remote includes cost for business use for commercial purposes, fast stable internet connection is required, security updates are frequent and compatibility requirements.

Brian
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/08/2024

Remote Desktop Support Tool of All Times

Offering remote support help save time and improve productivity.

Pros

TeamViewer Remote allows me to support junior Engineers in my organization remotely.

Cons

When internet connection is slow, TeamViewer Remote disconnects without a notice.

Response from TeamViewer

Hello Brian,
We are thrilled to receive a 10/10 rating from you! We invite you to join the TeamViewer Community at our official website if you have any troubleshooting questions. We hope you continue to enjoy using TeamViewer. Looking forward to seeing you in the TeamViewer Community!
Best,
Ying/TeamViewer

Replied 26/08/2024
Jeffrey
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/12/2024

TeamViewer

It made my life easier when it comes to support. Cause I am able to assist users wherever they are with no limitation. It allows you to install apps using your admin credentials without kicking you out.

Pros

TeamViewer make it easy to support users by remote connection.

Cons

The licensing is bit expensive. But perfect

Response from TeamViewer

Hi Jeffrey,

Happy to hear that TeamViewer helps you make your life easier when supporting your users remotely.

We would like to take the opportunity to invite you to click on the following link, where you will find a guide for the new TeamViewer interface
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a great day!

Valeria/TeamViewer

Replied 15/01/2025
Nick
  • Industry: Packaging & Containers
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 29/03/2024

Team Viewer Changes make use impossible

We had to reinstall TV on all computers after this update, puttimg a serious crimp in our work. Team viewer locks you into one year deals, then does not refund after 28 days. It took us significantly longer than that to even get half of our computers back into our network. Team Viewer's customer service people are very nice, if you can get them on the phone. They have no mechanism for helping paying customers with emergencies, you are told to leave a message and they will call you back. Overall terrible experience recently with Team Viewer. I recommend anyone thinking of using this app go with anyone else at all. Your local internet scammer is a better choice.

Pros

I used to like ease of access. That is now gone.

Cons

Their update made the app impossible to use.

Response from TeamViewer

Hi Nick,
We are sorry to hear about the negative experience with TeamViewer.
We would really like to help you look into possibilities for easing the concerns with TeamViewer. If there is anything that our support team and I can help you with, then don’t hesitate to reach us on TeamViewer Support Page (https://www.teamviewer.com/en/customer-support/) or the TeamViewer Community (https://community.teamviewer.com). We will do the best to see how we can turn things around.
I am hoping to hear from you.
Best,
Ying/TeamViewer

Replied 22/04/2024
Isael Alexander
Isael Alexander
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 22/03/2024

Managing remote teams has never been easier

Pros

It is a very friendly tool, managing remote desktops or remotely accessing different computers at the same time and having a real-time visualization is something very easy to do with said tool without needing to see a delay because the communication is interrupted

Cons

The tool is very expensive compared to others, but we consider it to be worth what it costs.

Response from TeamViewer

Hello Isael,
Thank you for sharing the positive feedback about TeamViewer and we appreciate your recommendation!
Also we hope you enjoy using TeamViewer all the time!
Best,
Ying/TeamViewer

Replied 22/04/2024
Aung Ko
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 18/10/2024

Cross-Platform Capabilities But Expensive for Businesses

I have experience 2 years with Team Viewer.

Pros

Team Viewer works on multiple such as windows, linux, macOs, android and ios.

Cons

Team Viewer is expensive for larger team. So, the cost of Team Viewer for business can be high.

Response from TeamViewer

Hello Aung Ko,

We are happy to hear that TeamViewer helps you in your work, especially because it runs on multiple platforms, which we believe you appreciate.

About the cost we would advise you to call our support team y order to discuss price possibilities.

For contact details please click in the following link:
https://www.teamviewer.com/es/global/support/customer-support/

Likewise, we take the opportunity to invite you to click on the following link, where you will find a guide for the new interface so you can enjoy the complete TeamViewer experience:
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Have a great day!

Valeria/TeamViewer

Replied 18/12/2024
Lisa
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/06/2024

Make smart decision choose team viewer remote

It's been a great experience with team viewer remote and I tell everyone try it you won't be disapointed.

Pros

Its self explanatory provides great security and the premium is fair this software is supurb

Cons

I don't like if you don't have premium then you get only 20 min or less of use

Response from TeamViewer

Hi Lisa,
We appreciate your trustworthiness in choosing TeamViewer as the reliable remote access solution!
If you feel your use is not considered commercial, please fill out the following form - https://www.teamviewer.com/reset - our dedicated team assesses all requests individually, and in the order they are received, to determine if a reset is possible.
Hope you find the information helps!
Best,
Ying/TeamViewer

Replied 26/06/2024
runjun
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 26/08/2024

Faster than other software

It is not as easy to use as the old version. After updating to the new version, many functions are not as easy to find as before.

Pros

For our office meetings and working from home.

Cons

faster than other software. I can remotely control my office computer when I work from home.

James
James
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/11/2023

Great for remote support

Great tool! Use it every day. Quick Support is easily deployable.

Pros

Easy tool to deploy (many option documented). Love the ability to elevate privilege prior to establish the connection. The Host product is great for unattended lab computers.

Cons

The new interface, thought modern, is hard for me since I was so comfortable with the legacy interface.

Response from TeamViewer

Hello James,
Thanks for your feedback. We would like to hear more about your feedback and experience using a new interface. Kindly share your feedback in our Community: https://community.teamviewer.com/English If you are a licensed user, we would also recommend contacting our support team to discuss options regarding the new interface: https://www.teamviewer.com/en-us/global/support/customer-support/ We appreciate your understanding and support. Best,
Ying/TeamViewer

Replied 5/12/2023

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