---
description: Review of Live Support Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Live Support | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Live Support](/software/99008/live-support)

# Live Support

Canonical: https://www.softwareadvice.co.nz/software/99008/live-support

> Live Support is a cloud-based and on-premise solution that helps enterprises streamline customer service processes via live chat and texts. Professionals can embed customizable chat widgets into business websites and handle clients' inquiries in real-time.


Organizations can use Live Support to create proactive campaigns, minimizing cart abandonment and improving overall conversion rates. Managers can monitor website traffic to access live statistics and automatically route incoming requests to available agents based on skill level. Additionally, executives can quickly resolve clients' queries by retrieving canned responses from the system, enhancing customer experience with the brand.


Live Support enables businesses to conduct surveys for agents and access the transcript history of previous chats. Pricing is available on monthly subscriptions and support is extended via live chat and an inquiry form.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: LiveSupport.com
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: Pricing is based on number of users that can simultaneously be logged in.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Canned Responses
- Customisable Branding
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Screen Sharing
- Third-Party Integrations
- Transfers/Routing

## Support Options

- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.nz/software/285733/whatsapp) — 4.7/5 (16298 reviews)
2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "easy and fast implementation, very few issues, seemless process for my cs team and customers" — 5.0/5

> **Verified Reviewer** | *17 October 2017* | Recommendation rating: 10.0/10
> 
> **Pros**: allowing customers to use text messaging to chat with my agents in their regular web browser agent window.
> 
> **Cons**: not a lot of integration options for other programs, no integration for FB messager to come to agents chats  (but i am told that is in the works)
> 
> allowing customers the ability to use text messaging to get support for our websites.  our customers did not want to sit on the website and chat.

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### "My visitors love being able to text my site\! It's fantastic\!\!" — 5.0/5

> **Sky** | *12 December 2017* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of Giving my visitors the ability \& mobility  to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones.
> 
> **Cons**: Not yet having the ability to text my visitors  back from my cell. They said it's in the works, can't wait.
> 
> Offering my visitors the ease \& of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us\!

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### "Live Support Pro/Con" — 5.0/5

> **Cortney** | *8 April 2025* | Information Technology & Services | Recommendation rating: 3.0/10
> 
> **Pros**: Efficiency: Issues are often resolved faster than through email or phone, as live support agents can respond instantly to queries and provide step-by-step assistance.
> 
> **Cons**: Dependence on Internet Connectivity: Both the customer and the agent need stable internet connections for the service to work properly. Connectivity issues can disrupt the support experience.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/99008/live-support)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/live-support-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/99008/live-support> |
| en-GB | <https://www.softwareadvice.co.uk/software/99008/live-support> |
| en-IE | <https://www.softwareadvice.ie/software/99008/live-support> |
| en-NZ | <https://www.softwareadvice.co.nz/software/99008/live-support> |

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