---
description: Review of Critical Insight Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Critical Insight | Reviews, Pricing & Demos - SoftwareAdvice NZ
---
Breadcrumb: [Home](/) > [Endpoint Detection and Response Software](/directory/3977/edr/software) > [Critical Insight](/software/98069/critical-insight-mdr)
# Critical Insight
Canonical: https://www.softwareadvice.co.nz/software/98069/critical-insight-mdr
> Critical Insight MDR provides managed detection and response (MDR) services to businesses, allowing them to identify and mitigate potential cyber threats. By integrating machines with human intelligence, the application automatically collects data from on-premise, cloud or hybrid environments.
Critical Insights security analysts are able to monitor endpoint threats and send prioritized alerts across security operations centers (SOCs). Businesses can provide security analysts with a detailed network diagram to view connected ports/devices and grant access approval to specific individuals during cybersecurity incidents. Additionally, it lets users create incident action plans and perform assessments to test PCI-DSS compliance.
Critical Insight MDR facilitates integration with Microsoft Office 365, Amazon Web Services (AWS) and Microsoft Azure, helping service providers retrieve and access audit logs. Pricing is available on request and support is extended via phone, email and other online measures.
>
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.
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## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |
## About the vendor
- **Company**: Critical Insight
- **Location**: Bremerton, US
## Commercial Context
- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States
## Features
- API
- Activity Monitoring
- Alerts/Notifications
- Anomaly/Malware Detection
- Audit Management
- Audit Trail
- Compliance Management
- Continuous Monitoring
- Data Security
- Endpoint Management
- Endpoint Protection Software
- Event Analysis
- Event Logs
- IOC Verification
- Incident Management
- Intrusion Detection System
- Monitoring
- Network Monitoring
- Network Provisioning
- Prioritisation
## Integrations (2 total)
- AWS CloudTrail
- Microsoft Defender for Endpoint
## Support Options
- Email/Help Desk
- FAQs/Forum
- Phone Support
## Category
- [Endpoint Detection and Response Software](https://www.softwareadvice.co.nz/directory/3977/edr/software)
## Related Categories
- [Endpoint Detection and Response Software](https://www.softwareadvice.co.nz/directory/3977/edr/software)
- [Cloud Security Software](https://www.softwareadvice.co.nz/directory/4329/cloud-security/software)
- [MDR Services Software](https://www.softwareadvice.co.nz/directory/3944/mdr-services/software)
- [Threat Intelligence Platforms](https://www.softwareadvice.co.nz/directory/3995/threat-intelligence/software)
- [Cybersecurity Software](https://www.softwareadvice.co.nz/directory/4643/cybersecurity/software)
## Alternatives
1. [ESET Endpoint Security](https://www.softwareadvice.co.nz/software/134149/eset-endpoint-security) — 4.7/5 (1169 reviews)
2. [CrowdStrike](https://www.softwareadvice.co.nz/software/135499/crowdstrike) — 4.7/5 (55 reviews)
3. [WebTitan](https://www.softwareadvice.co.nz/software/159217/webtitan) — 4.5/5 (276 reviews)
4. [ConnectWise SIEM](https://www.softwareadvice.co.nz/software/118233/perch-security) — 4.6/5 (52 reviews)
5. [CipherBox](https://www.softwareadvice.co.nz/software/187537/cipher) — 5.0/5 (1 reviews)
## Reviews
### "Fantastic Offering from a Fantastic Company" — 5.0/5
> **Verified Reviewer** | *8 May 2021* | Hospital & Health Care | Recommendation rating: 10.0/10
>
> **Pros**: They provide a solution/service that is easy to use, easy to understand and they are constantly taking feedback to make it better. Their support is fantastic and their leadership is experienced and constantly looking for ways to provide a better product for their customers.
>
> **Cons**: Access to historical data in some contexts could use some improvement. However, I've consistently seen them methodically work towards improving the experience and I'm confident they are working towards addressing any concerns I have about the solution.
>
> If you're looking for a managed security service provider that is willing to treat you like a partner, versus another just another account, look no further. Great people at a great company.
## Links
- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/98069/critical-insight-mdr)
## This page is available in the following languages
| Locale | URL |
| en | |
| en-AU | |
| en-GB | |
| en-IE | |
| en-NZ | |
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## Structured Data