--- description: Review of Productboard Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Productboard | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Business Process Management Software](/directory/4351/bpm/software) > [Productboard](/software/97373/productboard) # Productboard Canonical: https://www.softwareadvice.co.nz/software/97373/productboard Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/97373/productboard?page=2) > Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products. Key features of Productboard include idea collaboration, resource management, prioritization, road mapping, feedback collection, milestone tracking, monitoring of requirements and workflows. It also allows businesses to engage with the customer community and generate anonymous feedback from colleagues. Moreover, it provides white-label solutions to set up product portals, which help share, review and launch ideas among colleagues and customers. Productboard allows integration with development, notification tracking, email, project planning and other third-party software. The product is available on monthly subscription and support is extended via online chat, email and phone. > > Verdict: Rated **4.7/5** by 153 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 153 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Productboard - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: 15-day free trial, no credit card required. Essentials plan: Prioritize what your customers need and make what matters. $25 per maker/month (billed monthly). Pro plan: Align teams to drive real business outcomes. $75 per maker/month (billed monthly). Enterprise plan: For organizations to securely and scalably uplevel their entire product management processes. Custom pricing. Productboard Pulse: Productboard Pulse provides exec-level customer insights to clarify your product vision, strategy, and daily decision-making — powered by AI. Custom pricing based on amount of data processed. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, Czechia, Denmark, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Portugal, Spain, Switzerland, United Kingdom, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Planning - Activity Tracking - Activity/News Feed - Agile Methodologies - Alerts/Notifications - Assignment Management - Audit Management - Audit Trail - Backlog Management - Bar Chart - Brainstorming - Bug Tracking - Business Plan Templates - Capacity Management - Charting - Client Portal ## Integrations (18 total) - Azure DevOps Server - Customer Communities - Fullstory - Gainsight CS - Gainsight PX - GitHub - Gong.io - Grain - Intercom - Jira - Microsoft Azure - Microsoft Teams - Pivotal Tracker - Salesforce Sales Cloud - Slack ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Business Process Management Software](https://www.softwareadvice.co.nz/directory/4351/bpm/software) ## Related Categories - [Business Process Management Software](https://www.softwareadvice.co.nz/directory/4351/bpm/software) - [Collaboration Software](https://www.softwareadvice.co.nz/directory/4138/collaboration/software) - [Online Project Management Software](https://www.softwareadvice.co.nz/directory/436/web-based/software) - [Task Management Software](https://www.softwareadvice.co.nz/directory/1412/task-management/software) - [Project Tracking Software](https://www.softwareadvice.co.nz/directory/1606/project-tracking/software) ## Alternatives 1. 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[monday.com](https://www.softwareadvice.co.nz/software/131008/monday-com) — 4.6/5 (5726 reviews) ## Reviews ### "Productboard" — 5.0/5 > **Rachid** | *3 June 2024* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The workflow management because it helps to minimize risks and eliminating repetitive tasks. > > **Cons**: The least option I liked about productboard was the collaboration tools. > > With productboard you can make your marketing strategies and minimizing risks and benefiting of time. ----- ### "So close to being a great product" — 4.0/5 > **Jo** | *20 October 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: 1. Feedback management: we have found productboard's integration with intercom to be wonderful. They really nailed it with 95% of the features in Notes, especially for individual feedback. 2. love the diasctintion between maker and (free) viewers. This allowed us to roll out the tool to the entire company without incurring excessive costs. 3. We really like the portal feature but we are not using it yet. > > **Cons**: 1. Feature hierarchy is a difficult concept to grasp for new comers and gets messy. What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product". You can't change it to a feature of a subfeature. This rendered us with a ginormous "product" with all features listed under one thing. integrations: 2. integration with any development platform that's not jira is completely useless. We use shortcut and we understand it's a small player and it's also fault on their part but the integration is utterly meaningless with the current state. We 3. Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable. Why??? We would love to automate our workflow and centralize all research findings in productboard but these pain points are impossible to overcome. We are thinking about switching to something else just because of this. Honestly, if they just give us the option of another trigger event on zapier like change of status, we would already be so happy. 4. The research insights are only very qualitative focus and possibility for automation is low. It's funny that productboard owns satismeter but the satismeter integration is also not great. We ended up setting up our own satismeter integration through zapier. But, there's also no way for us to easily sort through low/high ratings or filter. > > I was the person that championed the implementation of productboard and I still really like it. But the lack of concerns for less "important" integrations and automation is making my life more miserable. I would love to continue using productboard but I am not sure if we can ----- ### "Terrible Search, Terrible UI, Unstructured Data" — 2.0/5 > **Verified Reviewer** | *8 June 2023* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: - Logging in with SSO integration was easy.- You can use it to capture product feedback, even though there are much better tools out there.- Integrates with Zendesk > > **Cons**: Where to begin???- 3 different search boxes, no unified search.There's one search for views, one search for notes, and another for topics that notes are about.This makes it slow, and difficult to know what search to use at what time.- Data is unstructuredAs far as I can tell, notes don't seem to have ability to have custom fields. Leads to ton of unstructured and poorly searchable data.- The user interfaceThere's no hierarchy to data. The UI/views are overwhelming, and feel disorganized. It's like the worst email inbox or notes app imaginable for complex feedback + data.- Votes on product feedback populate as distinct notes Makes the already bad search even harder to use > > Migrated from Canny to Productboard. Canny is far and above an easier to use, more pleasant, effective solution for feedback management ----- ### "Fills a major hole in most product development toolbelts" — 5.0/5 > **Jeff** | *24 October 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: \* At it's core, it's just a well designed \& enjoyable piece of software to use every day. \* Its prioritization toolset allows you to effectively sort/filter/schedule features along all sorts of different dimensions in a way that no other tool I've seen allows for. \* Its "insights" inbox allows you to way more effectively manage the influx of requests/feedback than other tools. > > **Cons**: \* Though the tool is easy to use, getting started can be tricky because of needing to figure out how best to map your product to the very flexible data model that ProductBoard allows for. \* I wish it had more integrations and/or a public api for syncing engineering tasks - it connects to the big ones (Jira/Pivotal/Trello) really nicely, but many folks use other tools. > > Most product and project management tools focus on 3 views: roadmap of what's ahead, kanban view of what's currently in motion, and backlog of all the things you could possibly do. What's majorly lacking in almost all of these tools is the toolset to effectively prioritize the items that go into each of those views. What you're left with is a giant list of things to do and a lot of supplemental tools (xls files, gannt tools, etc.) to try and do prioritization work. The whole point of product development is to figure out what the highest value things could be getting worked on and when/why, and thus, by focusing on "here's what is being worked on" over "here's what we should be working on and why", many other tools largely miss the mark. ProductBoard's tools are custom built to solve the prioritization problem - you can choose company objectives, track customer segments \& customers, score features by value/effort, and then slice \& dice these things all sorts of different ways in order to best determine the right work to focus on when. At its core, it feels like software that was designed by and for product managers, which is refreshing when compared to other tools in the space that feel like they were designed for the abstract goal of "getting things done". ----- ### "Alas\! We found our product management solution" — 5.0/5 > **Joshua** | *29 October 2019* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before. > > **Cons**: Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction. > > Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for \*us\* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/97373/productboard?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/97373/productboard) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data