About CallHub
CallHub pricing
CallHub has a free version and offers a free trial. CallHub paid version starts at US$199.00/month.
Alternatives to CallHub
CallHub Reviews
Feature rating
- Industry: Civic & Social Organisation
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Excellent tool for Call Center and SMS messaging with strong CRM integration
CallHub has helped us solve a crucial need of being able to phone bank our members to inform them of key events and voting and election requirements. It was smooth to implement and has excellent integration with our membership database, allowing us to eliminate data silos and actively track response rates and needed follow-up in real time. And, it has been a very cost-effective solution as we could gauge our cost outlays before each campaign.
Pros
CallHub is a very flexible and easy to manage Call Center phone-banking tool that is focused on serving political and issue advocacy organizations.
The user interface is very intuitive - especially for callers, who can work remotely and make all calls entirely within a web browser. The experience of nearly 1600 remote volunteer was consistently positive.
Backend integration with CRM/Membership management platforms is extensive, including NationBuilder, SalesForce, Action Network, and others is extensive. CallHub also integrates with Zapier. Our implementation with NationBuilder allows for 2-way data flow and immediate database updates with selected Tags, Survey Responses, and Notes from calling activity allowing for direct post-call follow-up.
The CallHub platform can easily scale to large implementations and their Customer Care team has proven to be very responsive.
One of the best features is their no-cost sign-up and pay-as-you-go pricing model which makes it very easy to get started and see how well it works within your organization.
Cons
There were some initial issues with importing calling scripts, but regular improvements in the user interface and backend functionality by CallHub has resolved this.
There is still some room for improvement with the tools available for managing calling Agents within the system, especially when we had such a high number of volunteers.
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Great calling platform for paid canvass teams
Pros
Very cool AI features and agent QC features!
Cons
Time zones are tricky as their team is all over the place!
Alternatives Considered
GetThruReasons for Choosing CallHub
Thrutalk ruined their product in 2022 and we never went backSwitched From
GetThruReasons for Switching to CallHub
More quality control features for the same price- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
-
Review Source
CallHub Review
Overall, it's been an okay experience. It would be helpful to have live agents or points of contacts with quick responses to issues.
Pros
Efficient way to conduct work and reach goals.
Cons
Connectivity issues and app/website issues. It consistently kicks people out of the website.
Alternatives Considered
MobilizeReasons for Choosing CallHub
Needed more control of uploading scripts/API IntegrationsSwitched From
BrushfireReasons for Switching to CallHub
We wanted to be consistent with the program we were using in our organization across states- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Best texting platform I've used
CallHub is the best texting platform I've used. The interface is really straightforward, and the integration with NationBuilder really comes in handy for us. Whenever I have an issue, I get great support quickly. I also have a dedicated account rep with whom I speak on a quarterly basis. He always comes to our meetings prepared to show me a new way that CallHub can make my work life easier.
Pros
CallHub's interface is more user-friendly and straightforward than other platforms I've used. Tech support is fast and helpful. I really enjoy using CallHub.
Cons
It's really hard for me to think of anything. Whatever problems I have had -- they have been about 90% error on my part, at least. Rarely a CallHub glitch. Regardless of what caused an issue, I always get super fast and helpful tech support.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Awesomeeee
10/10 I think the applicacion overall is very manageable and people are quick to answer any questions
Pros
its really to manage and learn. Very straight forward.
Cons
that workflows can not be edited once published