About Avaya OneCloud UCaaS

Avaya OneCloud UCaaS (formerly (formerly Avaya Aura Contact Center)) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. The algorithms help agents use inbound and outreach capabilities to sell, cross-sell and upsell products to callers. It also helps agents gather payments, schedule service appointments and offer promotions and discounts. Avaya OneCloud UCaaS provides a performance management module that captures, analyzes and stores customer interactions to highlight areas of improvement. It also provides automated coaching, scorecard assessments, customer feedback and voice analytics. The module helps users meet compliance objectives with regulatory mandates such as PCI, GDPR and MiFID. The platform helps users identify patterns to drive customer-first practices, performance and operational efficiencies. Other features include AI-driven agent guidance and assisted services. Support is provided via online ticket, forum and phone.
Avaya OneCloud UCaaS Software - 1

Avaya OneCloud UCaaS pricing

Avaya OneCloud UCaaS does not have a free version. Avaya OneCloud UCaaS paid version starts at N/A.

Pricing Details:
Contact Avaya for pricing details.
Free Version:
No
Free trial:
N/A

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Avaya OneCloud UCaaS Reviews

Overall rating

4.4
( 69 reviews )
Write a Review!

Feature rating

Value for Money
4.2
Functionality
4.4
Ease of Use
4.2
Customer Support
4.0
5 reviews of 69 View all reviews
Jose S.
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 5/06/2018

fairly easy to use, with varied options for managing incoming calls

better call management and increase of the SLA agreement service

Pros

administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts.

Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide
allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.

Cons

I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the

Kaitlynn G.
  • Industry: Banking
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 24/09/2021

Avaya is a great system for call centers

As somebody who has been working in call centers for over 10 years I absolutely love that I am with a company that uses avaya. It is so user friendly.

Pros

I love the avaya is easy to use. I have had to use a wire for three different jobs now and it has been super easy to get accustomed to the new layout for each one. As opposed to other dialing systems that get very complicated to use.

Cons

There is not anything I do not like about avaya it works very well.

Alexandru U.
  • Industry: Information Technology & Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0
3
Reviewed on 3/06/2022

My Avaya experience

Pros

The fact that I could redirect the calls to my mobile phone

Cons

The lack of user friendly interface, contant disconnecting

Nazim S.
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 22/02/2022

amazing AVAYA cloud

It's a great program both as an administrator and as a user. searching. those who seek it. I can get technical support. full user friendly

Pros

avaya is the best in this industry. every feature is there. pioneer of the industry. I think I've been using it for 15 years.

Cons

There is absolutely nothing negative about it. Wonderful. thanks.

Stephanie M.
  • Industry: Computer Hardware
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 22/08/2018

Making call center life easy

Pros

Avaya is reliable, intelligent and is the best solution for a call center. The products are high quality performance and the software makes the customer experience the best.

Cons

I’ve never had a problem at work with my avaya phone or software.

View all reviews

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