SpotOn

Pros

I feel like they are truly a partner to my business

Cons

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Pros

The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)

Cons

The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

I like the user friendliness of the system. I love that training on the system was a breeze for my staff and the back of the house training was stellar and so easy to so.

Cons

Nothing yet. We have only had the system for 3 weeks, and as of today I haven't noticed any cons.

Pros

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

Cons

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.

Pros

Ease of use. Customer support very good. The training was very beneficial!

Cons

So far not much! We are going on 2 weeks now!