SpotOn

Pros

I feel like they are truly a partner to my business

Cons

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Pros

Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially [sensitive content hidden]) are very responsive and helpful.

I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork.

Cons

Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly.

I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done.

Alternatives Considered

Reasons for Switching to SpotOn

Pros

To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither.

Cons

The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

I like the knowledge that all of the staff from sales to implementation to support possess

Cons

Overall this had been an extremely positive experience

Alternatives Considered

Reasons for Switching to SpotOn

Pros

The customer service from sales, pre-install, and installation. Nice hardware also.

Cons

Nothing at the moment. Possibly make time sheets easier to navigate?

Pros

Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him.

Cons

I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

SpotOn does provide a competitive price for CC processing and POS systems included. They advocate cash discount pricing to eliminate credit card fees. They have multiple support lines. Month to month agreement no penalties for exiting.

Cons

SpotOn increased my monthly fee rate without telling me. I had a $25/month POS system usage fee with a free Pax A920 Pro to use. Over time without mention, it went to $40 and then $50. I could not have anybody explain to me what happened. Not a fan of misleading pricing and undercuts. I cancelled.

Alternatives Considered

Reasons for Switching to SpotOn

Pros

Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix.

Cons

They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again

Pros

ease of use relating to the POS Terminal

Cons

No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday.

Pros

The hope of saving money through credit card charges.

Cons

Sales, follow thru, I felt like an island throughout process. Worst install and training I have ever witnessed

Pros

ease of use and our friendly and SUPER helpful local tech wizard [sensitive content hidden]

Cons

has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes

Pros

As an Owner of a restaurant, I am pulled in a million directions every day. There is no room for programming menus, promos and pricing events in my day. Knowing I can reach out to [sensitive content hidden] in a moments notice to take that off my plate, frees me up to spend my limited time on higher level activities. I trust him to accomplish what I need accurately and in a timely fashion.

Cons

Cost of equipment that sits unused for months of the year due to seasonality.

Pros

Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the employees to use and cut out all unnecessary steps

Cons

I’m really glad we switched from our previous system. We didn’t want to lose money and deal with the hassle but I’m glad we made the correct decision.

Pros

Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate

Cons

Closing day report need to be more clear

Alternatives Considered

Reasons for Choosing SpotOn

Reasons for Switching to SpotOn

Pros

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

Cons

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.

Pros

I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.

Cons

I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item.

Pros

I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions.

Cons

It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up.
I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.)

Pros

[sensitive content hidden] assisted us in making sure we were able to make our expo screen work to fit our needs. If he was not able to assist with features we wanted to be able to use, he researched how to make them work for us.
[sensitive content hidden] has always been a great help with questions regarding answered quickly and made sure I was passed on to the correct person, to assist us.

Cons

The order entering screen is sometimes way more steps than it seems it should be.

Pros

Knowledge of product and industry!
This is our 2nd SpotOn POS, we’ve worked with [sensitive content hidden] in the past. That’s the reason we decided on SpotOn again.

Cons

Everything worked as planed, we are very happy with service and training

Pros

quick customer service, great website management

Cons

They jack up your rate without notifying you

Pros

I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities

Pros

Easy to use and functional for not so tech. Savy people

Cons

Adding buttons and mods for the buttons

Pros

ease of set up. easy to combine with our other products

Cons

fees are higher than some of the other options

Pros

[sensitive content hidden]
was amazing to work with and I finally have a sense of understating the boh

Cons

It is a complicated system that was first not shown in detail which caused a lot of struggles to begin with.

Pros

nothing at all they lied to me the minute we started doing buisness !!

Cons

everything communication and service is terribble !!