--- description: Review of Document360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Document360 | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Documentation Software](/directory/4607/it-documentation/software) > [Document360](/software/96197/document360) # Document360 Canonical: https://www.softwareadvice.co.nz/software/96197/document360 Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.nz/software/96197/document360?page=2) > Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT \& consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation. AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media. Step-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos \& Video: Record screens, add videos and embed guided walkthroughs directly into articles. Custom Workflows: Set review stages, owners and deadlines to fit your documentation process. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages > > Verdict: Rated **4.7/5** by 290 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 290 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Change Tracking - Collaboration Tools - Commenting/Notes - Content Library - Content Management - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export - Discussions/Forums - Document Management - Document Storage ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Documentation Software](https://www.softwareadvice.co.nz/directory/4607/it-documentation/software) ## Related Categories - [IT Documentation Software](https://www.softwareadvice.co.nz/directory/4607/it-documentation/software) - [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software) - [Auto Dealership CRM Software](https://www.softwareadvice.co.nz/directory/3171/dealership/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Knowledge Base Software](https://www.softwareadvice.co.nz/directory/3898/knowledge-base/software) ## Alternatives 1. 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It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible\[\]. Special thanks to the customer success team for that. > > **Cons**: I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases. > > We can easily manage internal and external documentation here. Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation (categories). Document 360 has integrated Eddy (AI), and our end users are really happy while using it. Even our support ticket count was reduced. Analytics reports give so much detailed information to analyze our user's interests. Knowledge-based customization helped us to make it the way we want. Even the customer success team offers some ready templates, which is so nice. Document 360 is not just providing solutions but making their (CX) customer experience better. ----- ### "Professional Product documentation at last\!" — 4.0/5 > **Zoe** | *29 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The migration team has been very helpful, patient, and reactive to our needs. We've been walked through each step of the process and we were ready to launch on time. The Document360 tool itself is much better than the tool we had migrated from, and any ideas we've had have been fed back to the Product team. We can see that Product suggestions are actively monitored and considered. > > **Cons**: Sometimes my questions took a while to get a response. I had to chase for confirmation. There could have been more Product training provided. We have struggled to get the help we need from a Cookie compliance perspective. Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated. > > Overall, our experience with Document360 has been very positive. We've had a lot of help with various aspects of our migration and launch, which has been fantastic. We're so happy to have moved away from our previous, very time-consuming documentation tool\! ----- ### "Has potential, but creating a truly personalized tool is challenging." — 3.0/5 > **Lara** | *29 August 2025* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: \[sensitive content hidden\] , the onboarding specialist, has been doing his utmost to address all challenges. He has been available at all times and responds to my emails very promptly. > > **Cons**: The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders. Everything is divided only by categories and articles, which makes navigation cumbersome. Additionally, the homepage design options are extremely limited. The process for design, migration, and changes has been very slow. It took two months, and we are still not satisfied with the results. I have not been able to fully launch it because it does not meet our expectations. > > The sales pitch did not align with the actual product. However, the onboarding team was extremely helpful and available several times a week. The main challenge is that some issues cannot be resolved, especially for a startup with limited resources. ----- ### "Excellent Technical Documentation Platform" — 5.0/5 > **Rajiv** | *15 January 2026* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: Intuitive to use, feature-rich, value for money, lot of useful AI features, versioning capability, and clean user interface. > > **Cons**: Nothing as of now. Document360 has met all of our needs so we do not see any cons currently. It's all good. > > Excellent experience setting up and using the platform so far. Interacting with the Document360 team has also been seamless and fruitful. They have been professional and courteous and accommodated all our requests. ----- ### "Document360 - First in Its Class" — 5.0/5 > **Julian** | *29 July 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The ease of use. In my POC I took less than 30 minutes to create a good looking knowledge base. Also the supoort and ability to add requested features is excellent. I also like that there is both a WYSIWYG and markdown editor to create articles. > > **Cons**: The is very little to dislike. Over the period of 12 months there were a couple of times when I assume the servers were down as access was not available to the knowledge base - but this was rare. > > Overall the product does what i sets out to do and does it well. It is easy to creat articles and whenever help is needed the support staff are availabe. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.nz/software/96197/document360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/96197/document360) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data