--- description: Review of Teamwork Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Teamwork Desk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Teamwork Desk](/software/94472/teamwork-desk) # Teamwork Desk Canonical: https://www.softwareadvice.co.nz/software/94472/teamwork-desk Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/94472/teamwork-desk?page=2) > Teamwork Desk is a ticketing solution that helps businesses of all sizes resolve customer queries through a unified inbox, canned responses, prioritization and more. It aims to improve agent performance/productivity by letting managers set up review processes and provide feedback on customer interactions or proposed responses. Features of Teamwork Desk include custom tags, reporting, alerts, customer portal, ticket printing, productivity indicators and more. The solution lets businesses create a knowledge base for customers to find relevant information across articles and get agents' support using embeddable contact forms on web pages. Additionally, it comes with smart inboxes, which allows users to automatically trigger repetitive tasks such as assigning tickets, sending emails or adding tags. Teamwork Desk facilitates integration with third-party applications such as Zapier, Gmail, FreshBooks Classic, Slack, PieSync and more. Pricing is available on monthly and annual subscriptions and support is extended via email, phone and other online measures. > > Verdict: Rated **4.4/5** by 143 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 143 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Teamwork.com - **Location**: Blackpool, Ireland - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$10.50 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter: $8.50 / user / month, billed annually. $10.50, billed monthly. Pro: $15 per / user / month, billed annually. $18.75, billed monthly. Premium: $29.50 / user / month, billed annually. $36.75, billed monthly. Enterprise: Contact Us. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Mexico, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Customisable Branding - Email Templates - Knowledge Base Management - Mobile App - Performance Metrics - Prioritisation - Real-Time Chat - Reporting/Analytics - Self Service Portal - Ticket Management - Workflow Management ## Integrations (2 total) - Teamwork.com - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software) - [Computer Inventory Software](https://www.softwareadvice.co.nz/directory/3721/computer-inventory/software) - [Help Desk Software for Schools](https://www.softwareadvice.co.nz/directory/3857/schools/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews) 3. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.co.nz/software/127126/bomgar) — 4.6/5 (2010 reviews) ## Reviews ### "Necessary when using Teamwork Projects" — 5.0/5 > **Lisa** | *20 October 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket. > > **Cons**: Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs. > > The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients. ----- ### "Time Saver" — 5.0/5 > **Marielle** | *4 November 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Features Integration the ability to communicate with customers in the outside and team in the inside with the same platform. > > **Cons**: Storage options, very limited and the upgrade options are too pricey. > > We are absolutely in love with this platform, we have used several other platforms in the past and Teamwork have made our work easier, creating projects, communicating with customers and organizing our task through the day ----- ### "Not the most user-friendly helpdesk option around" — 1.0/5 > **Verified Reviewer** | *15 May 2019* | Design | Recommendation rating: 1.0/10 > > **Pros**: The only pro to this software is that users can reply as though to an email. > > **Cons**: Pretty much everything else. It's not intuitive if you're older than a millennial, it doesn't allow us to define which users work for which company so we can't sort anything, it's messy, confusing, and hard to have a clean workflow with. ----- ### "Respage" — 4.0/5 > **Jackie** | *13 October 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Easy to use. Great service. Easy to roll out to employees > > **Cons**: Reporting doesn't work that well. I wish Knowledgebase could be hidden from public more seamlessly. I wish it was clearer that a note was internal and reply is to customer. > > Fantastic customer service ----- ### "Love Teamwork Desk\!" — 5.0/5 > **Danny** | *27 April 2020* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Ease of Use. Ability to see workload of each team member at a glance. > > **Cons**: I don't see any cons from my viewpoint... > > Teamwork Desk has been a breeze to work with. They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better. I would recommend them to anyone looking for a customer service ticketing service. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/94472/teamwork-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/94472/teamwork-desk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data