4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About Gist

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed. Gist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures.
Gist Software - Gist creating new articles
Gist Software - Gist campaign management
Gist Software - Gist lead interaction
Gist Software - Gist creating new articles - thumbnail
Gist Software - Gist campaign management - thumbnail
Gist Software - Gist lead interaction - thumbnail

Gist pricing

Gist has a free version and offers a free trial. Gist paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Gist

Gist Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.5
Customer Support
4.7
5 reviews of 149 View all reviews
Stuart
Stuart
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 25/07/2019

Superb all-in-one support and engagement portal

It gives me a single portal from which I can do marketing, lead capture and customer support.

Pros

That I can manage all of my contacts and capture new leads. That I can offer a knowledge base. That I can carry out segmented email campaigns.

Cons

A bit of a learning curve for some parts but now that I have it set up I find it very intuitive.

Andrew
Andrew
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 23/07/2019

Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here

Pros

Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Cons

Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

Bart
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 10/03/2021

The all-in-one copy cat solution (and that is not necesarilly bad)

We liked it at first, we used it quite a lot, but got annoyed by its "beta" status. We wanted something that worked perfect or at least good, not just OK most of the times.

I still believe they have a promising product and it probably improved quite a bit, but - although I have a lifetime subscription - I am not going back given I got so used to dealing with their alternatives.

Pros

I discovered Gist (when it was still called differently) and immediately bought a lifetime subscription. Its promise was to build the next Hubspot / Intercom killer solution at a way more affordable pricing point.

We started off using all that was on offer: sending emails, chatbot integration, interaction tracking, building profiles, ... The team is very responsive and helped me out with multiple questions or remarks in the past.

Today, we are using it only for the knowledge base solution it has on offer - which works as you expect. We switched to a more expensive alternative, Hubspot, but were not satisfied with the overall Gist experience.

Cons

Many of the features I have come to discover had its quirks from time to time. It was clearly a work in progress, a very promising one, yet a product that fails from time to time remains a product that fails.

On the other hand, I found it sometimes hard to set things up. Once I understood how it worked, there was no issue, but being a copy cat at heart, they could have taken some of the typical flows for setup from their competitors as well.

Alternatives Considered

HubSpot CRM and Intercom

Reasons for Switching to Gist

Pricing won us over, yet features & performance drove us away again (towards Hubspot).
Dakotah
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 12/10/2023

Great CRM that is both simple, but powerful

Pros

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Cons

Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized.Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation.

Alternatives Considered

Intercom

Reasons for Switching to Gist

We went with Gist as it is well suited if you want an all-in-one solution or a good starting point for managing your customer relational management. The price is right to get started if you don't know exactly what you need for your process.
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/02/2020

Happy User = Happy Customers!

We are using it mainly for customer service. The reliable live chat is perfect for us who are always on the go.
We also use it for email marketing, complete with automation and tracking.

Gist's team inbox works perfectly for our small team and deliverability is commendable!

Gist is very east to set up, it took a few hours for a non techy person like me to put it up & running!

Booking feature = WOW

The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales

Their customer service is brilliant, nothing more to ask for

Pros

The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app.

Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.

Email deliverability & tracking is great!

Cons

Contact form to be pushed straight to conversations (I already requested this)

Alternatives Considered

Customerly and HelpCrunch

Reasons for Choosing Gist

their mobile app is very glitchy & user interface does not look good

Switched From

LiveAgent

Reasons for Switching to Gist

Price point and Gist has almost everything that we need in one app! Plus deliverability score is very important to us.

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