CourseStorm
All CourseStorm Reviews Apply filters
Browse CourseStorm Reviews
All CourseStorm Reviews Apply filters
This service may contain translations provided by google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Show more details
Excellent Registration Software
I found this software online accidentally at 4 am in January of 2018, and it had me hooked me within minutes. The more I read about it, the more I loved it. CourseStorm gets our classes noticed with an option to add inviting pictures. The customized payment plans have been exceptionally smooth when registering and collecting payments.
Pros
* Ease of initial setup when I first found this software.
* Classes are set up for registration in minutes.
* Classes are duplicated for even quicker reposting.
* Cost is well worth the product value; fees withheld without an invoice.
* Fast and friendly responses whenever I reach out to customer support.
* Customer Reps stay in touch to ask if I am satisfied.
* Customized mass emails to all class registrants.
* Payment process allows for reversals, if necessary, up until class date; this avoids deposit and refund.
* Custom Payment Plans permitted for each class individually.
Cons
* No name badge template. Possibility of using Excel roster to create.
* Classes default listing is Alphabetical vs. Chronological.
* Probably other concerns but no time to find them while the product is working so well.
- Industry: Music
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Show more details
A great platform for my growing business
I am extremely happy I chose the Coursestorm service. It was easy to set up and maintain, and it’s helping my small business grow. My class registration and online presence seem really professional, so thank you!!
Pros
I love that it’s easy to use and the service and communication has been wonderful.
Cons
For me personally I feel that my classes run for only 4-6 week sessions, and I’m being billed fees more regularly from returning students who register for the same classes over and over again. I’m not sure there’s a way to reduce/limit those fees as I prefer not to register students for an extended period so they have the option to continue (or not continue). I also understand the need for a cancellation fee, which has only happened once when a student registered for the wrong class and asked for a refund and to switch to another class. The change fee seemed high.
Response from CourseStorm
Thank you for this lovely review, Sarah -- we're so excited to hear that CourseStorm is a part of helping your business grow! That is our entire mission. Thank you also for the feedback regarding your fees. If you would like to have a consultation call regarding the fee structure and ideas for setting up your classes to align with your scheduling preferences, as well as options for transferring between classes when needed, please don't hesitate to reach out. You can email [email protected] and let our agents know you'd like to schedule a call to talk through these questions, and we'll be happy to brainstorm with you!
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Show more details
Great system: would love a few improvements :)
We recently switched over to course storm I think about 6 months ago. I love how easy/fast it is for parents to sign up their daughter for class. I also love how it saved their information making them save time for future class sign ups.
A few things I would love to see on course storm:
1. The ability to have a customer type in their email twice (this would avoid typos of the wrong email address which happens a lot!)
2. The ability to have plenty of customized registration forms and not have to use the initial form then add on. (Sometimes certain classes will require a completely different registration form but your system requires the basic form then having to add on. I would just like to make different registration forms and name them for classes). We do adult classes too and it's really hard to use that the way you guys have the forms set up.
3. Ability to receive the funds way before a week AFTER the class. For small businesses that require purchasing and prepping supplies way ahead of time this is hard to receive the money a week after the class.
4. For promo codes-can we please have the option to make a promo code for a certain class!?? Otherwise a customer could use the promo code for any (and as many as they desire!) as they like even though we may want a promo code only to be used for a certain class.
5. The ability to add sibling discount codes (separate from the promo codes). Maybe label it as sibling discount code?
6. Ability to close a class prior to the day of the class. Sometimes we need to close class way ahead of day to allow prepping etc. Would like to be able to set a closing date without having to go in and remember to do so manually for each class.
Pros
Ease of use for customer.
Cons
Items listed on my form in the first page of survey...
Response from CourseStorm
Hi Devon, since our customers are the most important thing to us, we are delighted to see your five stars in that area! We hope you're still feeling that even after a couple of years with us!
We're also happy that you and your customers have found CourseStorm so easy to use. You've provided a great list of possible features - we add every feature suggestion to our Ballot Box and will let you know when the development team gets to your requests.
As a side note, I'm pleased to say that since your review, we've features to offer more control over payouts, class specific promo codes, and automatic registration closing. I'll have the Support Team reach out to you soon with more details.
Whenever you have another suggestion, please let our support team know!
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Show more details
Excellent product
This software has allowed our organization to manage registrations efficiently and economically.
Pros
Ease in member registration and accessing reports
Cons
Minor glitches that are usually resolved with an email.
Response from CourseStorm
Thank you for sharing your thoughts with us, Lucy! We're happy to hear that you're finding CourseStorm simple to use, and that the Admin options are helping your program manage registrations efficiently. We're also glad to hear you've had a good experience with our Support Team! We strive for exceptional, personalized service and we greatly appreciate every opportunity to engage with our customers to help them meet their goals. If you need us, we're here to help!
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
Show more details
Good at the basics, but could be great with a facelift and additional features
Overall, it has been a good experience and I've been pleased with the service even with the limitations. When I initially contacted CourseStorm to inquire about their services, cost, etc., I spoke with a representative who was highly responsive and helpful and checked in with me periodically after I signed up. I then had an on-boarding session, which was helpful. I've had good experience with their customer service.
Pros
Ease of use, simple interface for both administrator and registrants, no monthly fee but instead there is a percentage taken from total registration payment, and the registration process is relatively straight forward. I appreciate the option for somebody to register another person, as that has come in useful several times over the past several months. Refunds are also very simple to issue.
Cons
The site looks a bit outdated and not as professional as I'd like. My biggest issue has been the lack of ability to post unscheduled, future training topics to get the word out about future training before they're scheduled, or to register people for online/ongoing training. There simply isn't an option for this, as you must put a date or date range. My online training is through Thinkific, but I'd like to be able to list all my training (in-person and online) options in one location.
A few month after offering my first course, I conducted an ROI analysis, and the projected annual cost ended up being about the same as other similar services that had monthly fees. If I offered my more expensive training more often, CourseStorm might be more expensive for me than other services.
Response from CourseStorm
Thank you for your thoughts about CourseStorm, I'm happy to hear you find it so easy to use!
I also have some good news; we have some tools available that let you integrate CourseStorm into your own website so you can control the overall look of the site when students are registering! The main tool is our CourseStorm WordPress Plugin. We also have an option to list dateless and priceless classes so you can use them as "informational" posts vs. registrations; though admittedly the set up is not all that intuitive. In light of this, we'll be adding a how-to document for this to our help site soon!