--- description: Review of Yodel Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Yodel | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/4757/cloud-pbx-software/software) > [Yodel](/software/91207/yodel) # Yodel Canonical: https://www.softwareadvice.co.nz/software/91207/yodel Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/91207/yodel?page=2) > Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications, and comments. Businesses can use Yodel to set up welcome messages for incoming calls and record a custom message for calls directed to voicemail. The solution lets team members manage and filter calls from queues, monitor active calls and transcribe them in text or audio formats. Additionally, the application enables agents to analyze caller intent and route them to respective departments using voice IVR. Yodel integrates with multiple third-party platforms such as Slack, Drift, Integromat, Dialogflow, Microsoft Teams, Freshdesk, G Suite, JIRA Software, LinkedIn, and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via phone and documentation. > > Verdict: Rated **4.0/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 18 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: YodelTalk - **Location**: Vienna, Austria - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing is based on team size, with per-user pricing decreasing as number of users increases. Yodel Premium starts at $25/user/month for 1-5 users, decreasing to $17.50/user/month for more than 50 users. Yodel Premium Plus starts at $35/user/month for 1-5 users, decreasing to $27.50/user/month for more than 50 users. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy and 19 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automatic Call Distribution - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transcription - Call Transfer ## Integrations (5 total) - Drift - Make - Microsoft Teams - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) ## Related Categories - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) ## Alternatives 1. 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Once set up it's forget it and leave it and yes, it continues to work. ----- ### "A Slack-centric phone system with amazing automation features" — 4.0/5 > **Jack** | *16 March 2018* | Recommendation rating: 8.0/10 > > **Pros**: Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution. Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls). > > **Cons**: Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future. > > Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication. ----- ### "Unreliable product" — 1.0/5 > **Maddy** | *13 November 2024* | Computer & Network Security | Recommendation rating: 0.0/10 > > **Pros**: Online dialing and sometimes less features is all you need. > > **Cons**: They betrayed us. I am an early adopter; they sold a lifetime deal on AppSumo to secure funding. Now that the product has good MMR, they deleted my account, claiming I hadn't used it for the last six months, which is false. First of all, there was no condition regarding a six-month window. Secondly, I was using it, and I am not alone; they deleted the accounts of everyone I know who bought this deal. > > Not so good, my account was deleted because they took advantage of our early investment in their product, and used us like tissue. ----- ### "Great product" — 4.0/5 > **Sunni** | *10 February 2022* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Easy to integrate with other systems. Fantastic customer support. > > **Cons**: Mobile App not able to show caller ID. Although I've found customer service to be great, I would much rather prefer to be able to call a customer service representative and speak to someone directly. > > Overall really happy and will continue using Yodel as part of our business ----- ### "Great Product, Great for working with Employees around the world" — 5.0/5 > **Daniel** | *8 February 2022* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The integration with other software such as slack makes yodel great. Additionally, it makes working with employees worldwide much easier as they can answer calls as long as they have wifi. > > **Cons**: At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/91207/yodel?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/91207/yodel) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data