About SoGoSurvey

Transform your organization's customer experience with the SoGoCX platform. Meet customers where they are in their journey, pinpoint weaknesses, identify opportunities, and take action. With comprehensive analytical power at your fingertips, including Key Driver Analysis (KDA) you'll identify CX priorities based upon your customers' attitudes, needs, and behaviors.
SoGoSurvey Software - SoGoSurvey Reports
SoGoSurvey Software - SoGoSurvey Sample Surveys
SoGoSurvey Software - SoGoSurvey Customer Experience Dashboard
SoGoSurvey Software - SoGoSurvey Distribution
SoGoSurvey Software - SoGoSurvey Omni Segmentation Report
SoGoSurvey Software - SoGoSurvey Designer
SoGoSurvey Software - SoGoSurvey Reports - thumbnail
SoGoSurvey Software - SoGoSurvey Sample Surveys - thumbnail
SoGoSurvey Software - SoGoSurvey Customer Experience Dashboard - thumbnail
SoGoSurvey Software - SoGoSurvey Distribution - thumbnail
SoGoSurvey Software - SoGoSurvey Omni Segmentation Report - thumbnail
SoGoSurvey Software - SoGoSurvey Designer - thumbnail

SoGoSurvey pricing

SoGoSurvey has a free version and offers a free trial. SoGoSurvey paid version starts at US$299.00/year.

Starting Price:
US$299.00/year
Pricing Details:
Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year Premium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Contact vendor for pricing SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.
Free Version:
Yes
Free trial:
Yes

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SoGoSurvey Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 685 View all reviews
Mavares P.
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 14/07/2018

A good survey represents a clear business idea

Save time and effort with the best results in your business

Pros

The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Cons

Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

Anne lea W.
  • Industry: Marketing & Advertising
  • Company size: 5,001-10,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 5/09/2021

SoGO Survey combines all features you are looking for

Pros

I have been looking for a survey tool to really help me with my research and make my life easier. After some research online I found SoGo survey. SoGoSurvey had some great reviews so thought I would give it a try. The free account to be honest had much more functionality than Survey Monkey, which I had used before. It has a generous question quota, a lot of functionality and analysis tools included in one. Results can be exported to excel easily, data can be analysed quickly as well as efficiently. To make it even better they offer free upgrades for students, which is truly helpful. http://www.sogosurvey.com/

Cons

I am overall super happy with the software and only sad I did not find it earlier. Would have made my work in university easier before.

Dorothy S.
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/05/2022

Best survey option for you buck

I use the heck out of this tool. I'd say we have hundreds of surveys in it. People are always surprised by what it can do, the hiding of questions until another question is answered a specific way, the branching and piping.

Pros

This survey tool is hands down the best value for your dollar. It is a robust package with a great price tag. I can do advanced skip logic, and there are all kinds of question formats and report builders.

Cons

There is not much to complain about with this tool, especially for the price. I mean there might be free tool that compares to this free option, but if you really need to buy a tool for use on-going for a business, this is the tool to buy. The ONLY slightly negative thing I would say is the that the folder layout is a bit clunky and it's not always intuitive. But I've been using this for 5 years and they continually improve it.

Verified Reviewer
  • Industry: Information Services
  • Company size: 5,001-10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 30/01/2019

Online survey tool that relies on most other competitors for it's product features

Good for use, heavy on pockets!

Pros

Customer support is the main thing that I can talk about this survey software.
There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required.
The overall user interface is decent, although, it cannot be compared to the other brands.
It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof).
However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing.
Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!

Cons

It copies a lot of other survey tools and tries to replicate their premium functionalities.
The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application.
The tools are way too expensive and no comments on how their overall performance or scalability measures are!

Michael D.
  • Industry: Nonprofit Organisation Management
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/04/2022

Collecting a mix of quantitative and qualitative feedback - 30 developing country health...

We did a review and synthesis of 200 tropical disease research projects across institutions in 30 developing countries. We wanted to collect a range of information, including: their experience with the program, suggestions for improvement; sharing of tools they developed and learning that have potential for transfer to benefit counterparts in other countries.

Pros

I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.

Cons

We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.

Alternatives Considered

SurveyMonkey

Reasons for Switching to SoGoSurvey

I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.

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