About Alchemer

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. To see how CX teams are using Alchemer to improve their customer experience programs, watch this short webinar: https://www.brighttalk.com/webcast/18320/602827
Alchemer Software - Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Software - Alchemer Survey Builder -  The flexible and easy-to-use survey platform that allows all users to create exactly what they need without requiring any technical expertise.
Alchemer Software - Alchemer Integration Builder - Using Integrations and Actions you can leverage Alchemer surveys to do so much more than simply collect data.
Alchemer Software - Alchemer University - Interactive e-learning, webinars, quizzes, certifications, and other recommended learning resources.
Alchemer Software - Alchemer Help and Community - Get answers to your questions on survey design, best practices, and how to use Alchemer.
Alchemer Software - Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs. - thumbnail
Alchemer Software - Alchemer Survey Builder -  The flexible and easy-to-use survey platform that allows all users to create exactly what they need without requiring any technical expertise. - thumbnail
Alchemer Software - Alchemer Integration Builder - Using Integrations and Actions you can leverage Alchemer surveys to do so much more than simply collect data. - thumbnail
Alchemer Software - Alchemer University - Interactive e-learning, webinars, quizzes, certifications, and other recommended learning resources. - thumbnail
Alchemer Software - Alchemer Help and Community - Get answers to your questions on survey design, best practices, and how to use Alchemer. - thumbnail

Alchemer pricing

Alchemer has a free version and offers a free trial. Alchemer paid version starts at US$55.00/month.

Starting Price:
US$55.00/month
Free Version:
Yes
Free trial:
Yes

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Alchemer Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.5
Customer Support
4.3
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All Alchemer Reviews

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311 reviews
Mayerly
Mayerly
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
3

5.0
Reviewed on 9/06/2023

The perfect solution to collect data and improve customer satisfaction

The platform is very easy to use and has allowed me to create custom surveys and forms without having any advanced technical knowledge.

Pros

What I liked the most is the flexibility and ease of use of the platform because I was able to create custom surveys and forms with a wide variety of question options, layouts, and formats without having to worry about technical complexity. In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience.

Cons

The cost of the platform is somewhat high, although it is justified by the quality of the product. Also, some of the custom reports and advanced analytics tools cost extra, which I didn't like.

Anna
  • Industry: Nonprofit Organisation Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/01/2020

SurveyGizmo vs Qualtrics

Pros

Super easy to use and navigate. Love the design features.

Cons

Certain functionality is difficult like using translation and survey navigation features.

Alternatives Considered

XM for Strategy & Research

Reasons for Switching to Alchemer

It is much easier to use. Qualtrics analytic tool is also very slow moving.
Jakob
Jakob
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
0

3.0
Reviewed on 23/12/2021

Good survey option but lacks more advanced options

Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone.

Pros

It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly.

Cons

It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel.

Kilmer
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/10/2024

Strong market research tool

Alchemer allows us to tailor our advertising efforts by identifying distinct audience segments and crafting personalized messages. We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction.

Pros

Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis.

Cons

There is nothing negative to point out about this platform.

Saumil
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/04/2024

Alchemer Has Been a Great Polling and Survey Tool

Pros

The capabilities of this poll and survey tool are incredible.
I am impressed by the ease of use of this survey solution.

Cons

Alchemer has been functioning so efficient.
No issues about Alchemer.

Rubani
  • Industry: Research
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/04/2024

Alchemer: An Easy to Use Soution for Conducting Surveys

Pros

For accurate surveying, we always rely on Alchemer because it has proved to be a dependable solution.
Alchemer is easy to use.

Cons

I have seen any problem with Alchemer since I started using the software.
Alchemer is so amazing.

Joseph
  • Industry: Machinery
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/04/2024

Alchemer Is a Great Tool for Conducting Online Surveys

Pros

When it comes to conducting online surveys, Alchemer is the most reliable solution.
I am impressed by the reliability of Alchemer.

Cons

I do not have dislikes about Alchemer.
Alchemer is so impressive.

Michele
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 10/07/2024

The Best Survey Solution For Business

Pros

I like the poling and survey features
It makes it easy to better customer experience by collecting feedback.
It is the best for conducting market research

Cons

With Alchemer, there hasn't been a reason to complain.

Cristian
  • Industry: Market Research
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 12/11/2024

Build amazing surveys with such an easy tool!

Pros

The simplicity of building surveys is amazing. The interface is user-friendly, and it's not hard to learn.

Cons

I wish they had panel management. From the market research perspective, it's valuable to have a survey builder and a database to store participants' info, track their participation, etc.

Erika
Erika
  • Industry: Publishing
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 6/01/2024

Use if you can afford it

Pros

I had been using this product since it was called Survey Gizmo and absolutely loved everything about it. It was easy to create surveys, there were more and more options when creating question types, and the reports were given with great, colorful graphs. But soon after the name change, the cost skyrocketed to the point where my prior company had to drop it and use inferior, free or low-cost products.

Cons

I only didn't like that it ended up costing so much that I couldn't use it anymore.

Mark
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 29/03/2023

A simple but effective data gathering tool

Impressed by the useability, features, stability and pricing

Pros

Ease of use, quick learning curve, reliable platform

Cons

Data import/merge slow, support team sometimes slow to respond

Alternatives Considered

QuestionPro, Typeform, Zoho Survey, SmartSurvey and SurveyMonkey

Reasons for Choosing Alchemer

Mainly price driven

Reasons for Switching to Alchemer

Price, features, ease of use
Emily
  • Industry: Market Research
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 14/05/2022

Alchemer makes survey building quick and efficient!

So far my overall experience has been very positive, especially because of the customer support!

Pros

I like all of the features that are offered like the variety of question types and the ways to filter your data during the analysis portion of the process.

Cons

Sometimes I run into technical issues or face glitches, but customer support is always available and they are very willing to help me sort out my problem.

Kelsey
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5.0
Reviewed on 1/03/2022

Trusty Program

Overall Alchemer is a trusted service in our company. It is vital to our day to day and hosts many of our surveys across the company. There are very few rollouts of new features, but that works for us to prevent relearning an existing service.

Pros

I appreciate that this program stays the same-- I'm not averse to change, but it's just nice to know that something that is already reliable and easy to use stays that way and is not made overly difficult. The customizing of the questions and the actual survey works for me and my business.

Cons

Customer service leaves something to be desired. I needed to purchase responses for a study and their team was super difficult to get ahold of. Next time, I'd likely outsource this service to another company and just use Alchemer to host the survey.

Mal
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 6/05/2022

Easy UI, Great simple analytics

Pros

There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.

Cons

A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

Joshua
Joshua
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/04/2020

Great for deploying the deep dive survey strategy created by [SENSITIVE CONTENT HIDDEN]

I use survey gizmo to execute [SENSITIVE CONTENT HIDDEN] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one.

Pros

What I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.

Cons

I honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform.

Ryan
Ryan
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

5.0
Reviewed on 27/06/2014

Excellent Tool for Ongoing Customer Feedback for SAAS

We try to make sure all initiatives at Unbounce are customer driven, so we need ways to keep tabs on customer feedback, and continually assess customer satisfaction.

I initially adopted Survey Gizmo to send a one-off survey to our customers. They survey & reports were easy to set up and their support team was absolutely phenomenal (so much so, they've become a *huge* inspiration for the way we run our support team at Unbounce. They set a hiiiiiiigh bar!).

The surveys we run through Survey Gizmo helps us inform our product team of product requests and UX issues, it helps our customer success team know what kinds of content we should create and how we can better support our customers, and it helps give visibility into the various KPIs we use to evaluate our team's performance.

We now have several surveys that are emailed to our customers at certain milestones in their lifecycle, and the feedback we get from them is absolutely critical.

Pros

Easy to use visual survey builder
PHENOMENAL customer support
Great integrations with 3rd party tools (Google Spreadsheets, email notifications etc.)

Cons

When trying to edit multiple survey fields in succession, there is some animation this slows things down a bit. It's certainly no deal breaker, but I feel like I need to add a con of some sort.

Omondi
Omondi
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
3

3.0
Reviewed on 20/11/2018

Good for creating surveys

Offers a free trial with full features present in the purchased version for 30 days

Pros

Allows the users to bulk-edit the survey, and while they can also create customized surveys for the targeted respondents. The researcher can also create question-based display logic.

Cons

The software sometimes freezes and stops working when creating and sending surveys.

Verified Reviewer
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
3

4.0
Reviewed on 22/03/2022

Great tool with excellent UI, but can improve on servicing

Overall, Alchemer is an excellent tool for creating surveys, gathering data, and visualizing/analyzing results. It is very intuitive/easy to use. However, customer support can be improved

Pros

What I like most about Alchemer is that it is highly customizable and very easy to use/navigate. It has options for different types of questions which you can easily switch to and from. Aside from these, it is very easy to extract data as the tool also helps visualize data gathered with different types of charts and consolidation methods available.

Cons

What I like least about this software, though, is that their servicing team seems to lack in proactiveness to help and guide clients in building more spot-on surveys. I think this is an essential aspect, which Alchemer should focus on by gathering feedback from clients, offering help, and communicating for any value-add requests/studies they can share.

Jay
  • Industry: Government Administration
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
1
Ease of Use
4
Customer Support
1

1.0
Reviewed on 14/10/2020

Great product but very unstable

Pros

Simple to use and relatively easy to administer

Cons

Support is good but their product is buggy. For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users. They also are constantly changing the product which often leads to bugs in the product or worse data loss.

Hasan
Hasan
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 24/09/2018

Effective tool for minimizing risks and avoiding from extra costs

SurveyGizmo is time, money and energy saver. I can’t imagine our company without Surveygizmo. We do more with less employees thanks to SurveyGizmo.

Pros

Sometimes companies need to focus to a specific region or specific target group of people and learn their need in order to make right desicion and create right marketing campaigns. But for such targeting and research companies need many employees and budget. Comparing future revenue and current costs it is not profitable and affordable for companies. To avoid from such costs SurveyGizmo offers rich variety of services. SurveyGizmo not only collects data but also gives companies comprehensive analysis in order to make smart decisions. My company also uses SurveyGizmo and thanks to it almost all marketing campaigns of our company ended with success.

Cons

Due to human psychology when people feels that they are participating in a survey they tend to answer different than reality and as a result wrong decisions can be made by companies. Therefore SurveyGizmo must use different tools to avoid from such issues.

Tim
  • Industry: Philanthropy
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

1.0
Reviewed on 29/01/2015

Not Great if you use Mailchimp or Salesforce

It was recommended to me that I try this APP over survey monkey since we use Salesforce and Mailchimp. To really use the features we need is not cheap but I'm willing to pay for a superior product. Unfortunately, they no longer integrate with Mailchimp because of changes they made and the customer service representative had no idea when they will be able to integrate again. I also accidentally typed in my Salesforce username wrong when setting up the plugin and that username became stuck so I couldn't correct it no matter how many times I tried to save it. The customer service representative couldn't help me on either of these accounts and her best advice was to read things online. Sorry. Not happy. Going to go with another survey service.

Pros

It seems like creating the surveys is easy enough but their integration if you're trying to use things like Salesforce and Mailchimp doesn't seem to be set up smoothly.

Cons

Customer Service representative didn't really seem to have any answers.

Response from Alchemer

We are truly sorry that you did not have a good experience with us and want to thank you for letting us know. We have made some recent changes and it sounds like we need to better train our staff on them. While we no longer have a Mailchimp plugin, it is still possible to integrate with them. We also have plans to make our SalesForce integration smoother. We regret that we have caused you much headache and frustration. Our Support Manager will be contacting you to make things right!
Sincerely - SurveyGizmo

Replied 30/01/2015
Jason
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 16/04/2018

Excellent software! Very user friendly. Solved all our problems!

Real time feedback and ease of organization of feedback/Lead reporting

Pros

We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!

Cons

I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.

Luisana
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/03/2018

Entertainment and comfort, that's what SurveyGizmo represents.

I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.

Pros

What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.

Cons

I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
0

4.0
Reviewed on 11/02/2019

Pretty simple survey software

Pros

Adding customer lists is simple. Software does a good job of kicking out email lists that have previously unsubscribed.

Cons

It can be a little confusing figuring out how to build survey at first. Have hard time remembering where to edit text.

Sai
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 18/07/2017

Excellent affordable alternative to Qualtrics or other sophisticated survey software.

Pros

HIPAA Compliant.
Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel.
Also, lots of different question options.

Cons

Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly.

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