--- description: Review of VBVoice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VBVoice | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Telephony Software](/directory/1710/computer-telephony-integration/software) > [VBVoice](/software/89419/pronexus-vbvoice) # VBVoice Canonical: https://www.softwareadvice.co.nz/software/89419/pronexus-vbvoice > Pronexus VBVoice is an on-premise call center solution that helps small to large enterprises build and develop interactive voice response (IVR) applications using a drag-and-drop interface. It enables users to convert text files into synthesized speech outputs, improving customer experience with the brand. Key features of Pronexus VBVoice include automated directory assistance, inbound/outbound IVR, voice verification, telephone banking and centralized logging. It comes with a predictive dialer, which lets users automate processes for outbound calls using various algorithms, optimizing agent productivity. Additionally, managers can keep track of system modifications and recall specific versions as per requirements. Pronexus VBVoice helps businesses perform serialization and change tracking mechanisms across applications with built-in network redundancy. Pricing is available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 5 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vocantas - **Location**: Ottawa, Canada - **Founded**: 1994 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Free. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, India, United Kingdom, United States ## Features - API - Call Centre Management - Call Logging - Call Recording - Call Routing - IVR - Multiple Scripts - Phone Key Input - Predictive Dialer - Survey/Poll Management - Text to Speech - Version Control - Voice Customisation - Voice Mail ## Support Options - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) ## Related Categories - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software) - [App Development Software](https://www.softwareadvice.co.nz/directory/4499/app-development/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews) 2. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (990 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (324 reviews) 4. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (387 reviews) 5. [Readymode](https://www.softwareadvice.co.nz/software/171343/Readymode) — 4.6/5 (142 reviews) ## Reviews ### "Pronexus VBVoice SDK - A Must For IVR Functionality" — 5.0/5 > **John** | *11 July 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The number of deployments that can be done easily with the SDK is amazing... We are able to provide applications to our customers that are better and more stable than the shareware software running out there... Support for the telephony and the application development side has always been there for us... > > **Cons**: In the past the constant new versions caused us to continually have to update sites in the field... While this might be an easy task for a company that has one or two applications deployed... Becomes much more difficult when you have 100's of sites to update and maintain... Fortunately it looks like that is slowing down with Version 10... > > We have been able to provide good quality software products for the telephony markets we sell into... Unified Communications has been are key market and oldest vertical market... Nice to have a company around that has more years in business then yours... We are into our 20th year now... ----- ### "VBVOICE & Scribe" — 5.0/5 > **Mark** | *30 July 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The support of the Pronexus Team and their willingness to help us meet the changing needs of ours has been great. They have taken our suggestions and incorporated into the product. The product is easy to use and flexible to create new solutions for our customers. > > **Cons**: The reset of the licensing when moving virtual servers can sometimes be a problem, but the team is responsive to requests to do this. ----- ### "Support is very helpful." — 4.0/5 > **Rene** | *19 December 2017* | Utilities | Recommendation rating: 7.0/10 > > **Pros**: The support team works with you to ensure you get the right features . > > **Cons**: Testing can be difficult in some cases . > > Communicate with customers easy ----- ### "Outstanding company to work with" — 5.0/5 > **Jeffrey** | *26 July 2019* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Would be hard pressed to name a company more responsive than this. Outstanding customer and sales support > > **Cons**: More examples in their documentation, specific to VB.Net ----- ### "Simple Telephony in .NET" — 5.0/5 > **Brian** | *5 August 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Easy to implement with a fairly robust feature set. .NET integration allowed us to get extremely complicated call flows implemented quickly and enjoy all the other .NET benefits. > > **Cons**: Deep SIP integration is not yet available. > > We have been in the telecom software business for 30 years. We have implemented VBVoice since back in the VB6 days and continue with our .NET development team. We have deployed hundreds of custom and reusable IVR, outcall, or even voicemail applications over the years with great success. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/89419/pronexus-vbvoice) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data