Clari Copilot

Pros

There are so many things that I like about Wingman. I am going to drill down to each feature that I like.Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls.Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc.Battlecards - I like how the battle cards pop up when we mention a competitor.Overall, Wingman is very easy to set up and you can almost see the results instantly on how it's going to help you analyze the calls and give you insights.

Cons

Sometimes, the dialects get mismatched and we can see that clearly when we go back and look at our call recordings. Although this rarely happens, there is still room for improvement to perfect this.

Pros

Wingman by [sensitive content hidden] is a fantastic sales recorder tool that makes it easy to keep track of my sales activities. It helps me manage my accounts and quickly set up calls with prospects and clients, making it much easier to close deals faster.

Cons

Some of the cons of wingman are the lack of customization and reporting features. However, this is offset by its easy setup process and user-friendly interface. The tool also provides users with unique features such as automated meeting scheduling and advanced tracking capabilities.

Pros

makes recording sales calls easycall analytics are useful - especially talk ratio

Cons

unreliable transcription - written transcripts are not accurate and unreliable to send/ use in formal contexts

Pros

The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have been streamlined and the way we analyze lengthy hour-long calls has changed for good.For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and share them internally with your team.Example - Cut a piece of video where the customer talks about a feature request and share this tape with your Product managers.

Cons

A few things that I feel can be improved,- The transcript isn't particularly accurate. Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.- There's a feature that allows you to skip to the next speaker or the previous speaker. Sometimes, this does not work very accurately. The recording takes you to an incorrect speaker.

Pros

Ability to analyze and review my calls. I get inside insights and can improve my calls next time

Cons

I would like to connect it directly to my CRM and to Saleslofrt

Pros

Mine is a customer facing role and I have virtual meetings on a daily basis. The recording helps in making my Notes perfect and highlights some important discussions that happened on the call. Also, sometime we may have to skip calls, at those times wingman recording is your best buddy.

Cons

I don't have anything to say except for the transcript, often it doesn't pick the right words. Definitely, there should be improvement to make it better.

Pros

Love the ability to record calls, give you notes on the call and more importantly when you have a competitor mentioned it brings up a battle card automatically!

Cons

Have not found anything that I don't like as of yet! All seems to be golden!

Pros

The ability for our sales managers to dive into the calls that their teams are making.

Cons

Nothing as of yet, I think its a user friendly tool

Pros

I liked the Call recording and transcription feature, I also liked the deal warning it shows with the engagement level of each communication. It really helps you to keep your CRM hygienic which is key for every salesperson.

Cons

I am not aware of such things however I am aware that Wingman is working on some features which will help better .

Pros

Great customer support. The product is easy on the eyes and fairly easy to navigate. Love the desktop extension feature along with the ability to turn on/off recording for calls. Also, like how it auto records for external calls.

Cons

The talk to listen ratio could be a bit better maybe. Not sure if it factors in when a Sales/CSM person is doing a presentation/deep dive which may require them to talk more than the customer.

Pros

Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long

Cons

On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call.

Pros

Wingman is an excellent tool for sales teams to listen back and review sales calls. They have great integrations with platforms like Google, Zoom, HubSpot, Microsoft, and others to ensure all sales calls in multiple channels are captured and recorded.

Cons

Some of the transcriptions are inaccurate. Like any technology, especially one analyzing voice and speech, there is room for error. This ultimately did not impact our decision to still use Wingman.

Pros

The simplicity of setup, use, and customer service. Wingman's product is great, and they keep enhancing the features every month, from ways to organize the content, to improving desktop app functionality.

Cons

There are times that it can take a few minutes to add Wingman to a call once it's already started. This only happens when Wingman is not already on a call. This can sometimes allow content to be missed on the recording, which can be difficult at times.

Pros

So many amazing features that work really well.

Cons

Had some initial trouble with the teams integration but it seems to be working now

Alternatives Considered

Reasons for Switching to Clari Copilot

Pros

super easy to set up and use day to day, a nice light weight Conversational AI that doesn't break the bank like Gong or others

Cons

MS teams integration needs some work..Not sure what side of integration is failing but it's glitchy at times with teams.

Pros

The call recording features as well as the AI translations are really great and accurate.

Cons

The UI on the dashboard page is a little too busy and hard to track everything.

Pros

The ease of use and the UI is very good.

Cons

Words are captured wrongly and it need to improve.

Pros

The most impactful features are call recording, transcription, and AI/Machine Learning. The product is easy to use, basically plug and play. Integration with our existing business processes for coaching and using Zoom was easy.

Cons

I feel the development team could improve the call processing time. There are a lot of features to tune for your organization and battle cards that are difficult to use.

Pros

The ease of use and the transcription feature are my favourites. It seamlessly syncs with your calendar and all your meeting are automatically recorded. Being able to create Battlecards and game tapes on the admin platform is also a huge plus. Wingman is slowly becoming part of our onboarding curriculum for sales and CS folks.

Cons

Transcription might not be perfect.. that's understandable given different accents and dialects. I also feel there should be an option for folks to disable it while joining for a call.

Pros

It is very easy to use and convenient. It has an app which we can track our past calls and learn from others too.

Cons

I havent felt anything that could hamper my experience on the platform

Pros

-Easy to navigate
-Filters that help me narrow down my research and find what I am looking for in no time
-Understand where my SDRs need help and coach them better
-Talk/Listen ration

Cons

lack of strong integration with our CRM

Pros

Easy to use, great to record calls, both scheduled & unscheduled, review & send to client as required.

Cons

Transcript feature needs a lot of work, as it is hardly working, however it is also hardly used by myself, thus not too impactful.

Pros

Wingman gives me the ability to go back in time and not miss a single detail. I can review my phone calls without having to spend time exporting or downloading 45+ minute calls like Zoom or Google. Additionally, I can watch and share videos for training purposes which helps out a ton!

Cons

Set up took a second to figure out but it was easy nonetheless.

Pros

Love the "battle cards" function to support me when objections or questions pop up about specific topics that I may not have been ready for.

Cons

Nothing that I dislike too much - but just wish Wingman would also detect how many filler words are used in the call so I can be more aware and consciously make effort to bring the count down.

Pros

The transcripts are so accurate that I never have to go through the entire call to find a particulate conversation, I can just scroll and read.

Cons

Sometimes the software stops recording, but that is 1/100 times. So all good.