--- description: Review of Userlytics Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Userlytics | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [User Experience Software](/directory/4258/ux/software) > [Userlytics](/software/88642/userlytics) # Userlytics Canonical: https://www.softwareadvice.co.nz/software/88642/userlytics Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/88642/userlytics?page=2) > Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions. Administrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live conversation feature, which lets hosts conduct test sessions, schedule call with participants and invite multiple viewers to the test. Userlytics comes with mobile applications for Android and iOS. It is available on monthly subscriptions and support is extended via documentation, email and phone. > > Verdict: Rated **4.7/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 55 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlytics - **Location**: Austin, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$69.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Custom project – $99 per participant Enterprise – $69 per participant Limitless - $69,000 unlimited participants \& concurrent studies - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, Finland, France, Germany, Hong Kong SAR China, India, Israel, Japan, Mexico, Morocco, Netherlands, Norway, Portugal, Qatar, Saudi Arabia and 8 more ## Features - A/B Testing - Activity Dashboard - Annotations - Assessment Management - Audience Targeting - Benchmarking - Collaboration Tools - Commenting/Notes - Conversion Rate Optimisation - Customer Experience Management - Customisable Branding - Customisable Categories - Customisable Forms - Customisable Questions - Customizable Fields - Dashboard - Data Visualisation - Demographic Data - Design Management - Drag & Drop ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [User Experience Software](https://www.softwareadvice.co.nz/directory/4258/ux/software) ## Related Categories - [User Experience Software](https://www.softwareadvice.co.nz/directory/4258/ux/software) - [User Testing Software](https://www.softwareadvice.co.nz/directory/4651/user-testing/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [AB Testing Tools](https://www.softwareadvice.co.nz/directory/4727/ab-testing/software) ## Alternatives 1. [Adobe XD](https://www.softwareadvice.co.nz/software/225523/adobe-xd) — 4.5/5 (1087 reviews) 2. [Lyssna](https://www.softwareadvice.co.nz/software/144529/usabilityhub) — 4.6/5 (86 reviews) 3. [Dovetail](https://www.softwareadvice.co.nz/software/345899/dovetail) — 4.6/5 (97 reviews) 4. [UserWay Accessibility Widget](https://www.softwareadvice.co.nz/software/219037/userway) — 4.9/5 (328 reviews) 5. [Hotjar](https://www.softwareadvice.co.nz/software/136486/hotjar) — 4.6/5 (539 reviews) ## Reviews ### "10 Out of 10, absolutely love it" — 5.0/5 > **Maksym** | *8 March 2024* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: We transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none. We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively. One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions. > > **Cons**: We absolutely love it. For our company no cons. > > Userlytics has been a true game-changer for our testing initiatives. With exceptional customer support, a comprehensive feature set, and top-notch participant quality, they have earned our highest recommendation. We give them a perfect 10 out of 10 and urge anyone in need of a testing platform to give them a try. ----- ### "Easy to use, perfect" — 5.0/5 > **Verified Reviewer** | *26 July 2024* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: I absolutely love using Userlytics because it's so easy to use and I can gather really valuable feedback from real users in no time. The platform has all the tools I need for remote usability tests, like video recordings, screen captures, and detailed user interactions. This means I can dive deep into analyzing user behavior and spotting any usability issues. > > **Cons**: The platform offers a wide range of tools but the large amount of data gathered can be quite daunting, leading users to spend a significant amount of time analyzing and interpreting the results. ----- ### "Easy to use tool but needs some refining" — 4.0/5 > **Rebecca** | *21 November 2022* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: The design setting up the test is really easy to use and it breaks it up in stages well.My Account Manager is great and comes back to me quickly if I have queries. > > **Cons**: - It can take a bit of time for the videos to come back and I have often had to nudge my Account Manager to boost the test and get the results back quicker.- Sometimes I'll require 10 testers to do the same test but I might need 5 to be on desktop and 5 on mobile. I can't split this within the same test and I need to duplicate the test and set up another test. This makes it quite long winded, it would be better if I could set these requirements within the same test set up. ----- ### "Great International Usability Testing Tool" — 5.0/5 > **Tanya** | *24 September 2021* | Research | Recommendation rating: 10.0/10 > > **Pros**: I have been doing online user testing for over eight years and have used many different UX tools in that time. Userlytics has been my user testing tool of choice for several years now. Their site is easy to use and inexpensive compared to other similar caliber user testing tools. It is effortless to set up a test, and they are very responsive to any requests or questions I have as I create my tests. It's also nice they have a card sort feature now. Few tools provide that. Userlytics has been able to help me test and find native speakers who also speak English in every country I have needed including South Africa, Japan, China, and Korea. They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat. > > **Cons**: Initially, I didn't like the pink and blue color scheme they used, but it has been updated. I wish there was an autosave on annotations/video clips. Sometimes I forget to click save. ----- ### "Userlytics Review" — 4.0/5 > **Rabindranath Robby** | *24 March 2020* | Information Services | Recommendation rating: 7.0/10 > > **Pros**: I used the app on the Iphone 8 plus, and also I like that there is even an app available on the phone. The app icon looks professional and the beginning login layout looks good. The functionality of the app works well on most parts. > > **Cons**: When I attempt to login the app on my phone, it does not allow it to remember my username and password and then it will not login automatically. I have to re-enter it, but am able to get into the app afterwards. When I check the test invitations, completed tests, and missed invites, it does not appear, though I have done plenty of them in the past. The payment screen does work, but the contact screen does not show up when you click on it from the menu options. > > The business works well once you are able to do a test, you do get paid, but the app itself is not that great when it comes to the full functions. Some of the functions that are important works well, but the other functions on the app I wish were fixed that I mentioned. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/88642/userlytics?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/88642/userlytics) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data