--- description: Review of Shopmonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shopmonkey | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Car Repair Software](/directory/4261/auto-repair/software) > [Shopmonkey](/software/88459/shopmonkey) # Shopmonkey Canonical: https://www.softwareadvice.co.nz/software/88459/shopmonkey Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/88459/shopmonkey?page=2) > Shopmonkey is a dependable, cloud-based management solution purpose-built for automotive repair shops and heavy-duty truck centers. This integrated platform modernizes operations and drives growth by streamlining unique shop workflows, enhancing customer interactions, and managing core challenges like appointments, inventory, and customer relationships. The user-friendly interface supports quick adaptation. Core capabilities include: Integrated messaging to reduce friction. Rapid estimate/invoice creation and secure payment processing (online/in person, Buy Now, Pay Later). Digital Inspections, essential for increasing Average Repair Order (ARO) and building customer trust via detailed reports. QuickBooks connection. For heavy-duty repairs, Shopmonkey boosts technician productivity, speeds up payment via digital communication and automated invoicing, letting owner-operators get back to work faster. Multi-location shops can standardize operations, share data \& reports across locations. > > Verdict: Rated **4.6/5** by 265 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 265 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shopmonkey - **Location**: San Jose, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Flat Rate - **Pricing Details**: Shopmonkey offers four pricing tiers designed to cater to the diverse needs of auto repair shops: Basic Monkey: Price: $199 per month Key Features: VIN decode, user permissions, and digital vehicle inspections (DVIs). Clever Monkey: Price: $324 per month Key Features: Includes all Basic features, additional user licenses, and enhanced customer communication tools. Genius Monkey: Price: $475 per month Key Features: Includes all Clever features, plus heavy-duty (HD) vehicle lookup and QuickBooks integrations. Multi-Shop: Price: Customized pricing Key Features: Designed for businesses with multiple locations, offering unlimited user licenses and priority support. Each plan is structured to scale with the growth of your business, offering additional services such as the Shop Marketing Suite for $449 per month and Heavy Duty features for specialized needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Communication Management - Customer Database - Customer History - Data Import/Export - Employee Scheduling - Estimating - Inspection Management - Inventory Control - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates ## Integrations (6 total) - Nexpart Distribution Management - PartsTech - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - RepairLink ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) ## Related Categories - [Car Repair Software](https://www.softwareadvice.co.nz/directory/4261/auto-repair/software) - [Auto Body Software](https://www.softwareadvice.co.nz/directory/71/auto-parts-store-software/software) ## Alternatives 1. [ARI](https://www.softwareadvice.co.nz/software/97484/ari-auto-repair-invoices) — 4.6/5 (600 reviews) 2. [AutoLeap](https://www.softwareadvice.co.nz/software/120367/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.co.nz/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.softwareadvice.co.nz/software/76836/napa-tracs) — 4.2/5 (261 reviews) 5. [Autorox](https://www.softwareadvice.co.nz/software/340932/autrorox) — 4.8/5 (62 reviews) ## Reviews ### "Easy to use shop management" — 5.0/5 > **Sean** | *8 January 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement > > **Cons**: Not any complaints really. The quoting system could be a little more streamlined but good overall\! No ----- ### "Try it out, why not" — 4.0/5 > **Rania** | *26 September 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. > > **Cons**: The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. > > Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. ----- ### "All-in-One Shop Management with Strong Features" — 4.0/5 > **Alissa** | *23 April 2026* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: I like how it combines scheduling, invoicing, and business management into one platform. It makes running daily operations much more organized and efficient. > > **Cons**: The system can have occasional glitches, and some features could be more intuitive or easier to navigate. > > Overall, my experience with Shopmonkey has been positive. It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. ----- ### "Version 2.0 ruin the functionality" — 1.0/5 > **Amanda** | *27 August 2025* | Automotive | Recommendation rating: 1.0/10 > > **Pros**: Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. > > **Cons**: Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" > > Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. ----- ### "My Experience with Shopmonkey" — 5.0/5 > **Cherif** | *17 March 2026* | Sports | Recommendation rating: 9.0/10 > > **Pros**: I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime. The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. > > **Cons**: Shopmonkey has been an exceptional tool for us, it has great features that helps ensure our devices are in shape 24/7. I do not have any dislikes. > > My overall experience with this tool has been exceptionally great. It has seamless features that helps us fix issues with efficiency.The dashboard is intuitive and very easy to use. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/88459/shopmonkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/88459/shopmonkey) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data