About Capacity

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core features include an integrated AI chatbot with language processing, a dynamic knowledge base, robotic processing automation(RPA) for automated workflows, and a co-pilot console for additional customer or employee service. With Capacity's AI chatbot, businesses can empower their employees to automate any tasks and streamline their workflows using AI chat language processing and RPA. Capacity's chatbot allows users to get the right knowledge or assistance across different systems such as MS Teams, Confluence, company's intranet and etc., with just a single statement or question. Using Capacity's drag and drop workflow builder along with robotic processing automation users can build, optimize, and automate workflows for any sort of tasks from customer service support to new hire on-boarding. Capacity is able to capture knowledge and automate tasks across 50+ apps including JIRA, SalesForce, Outlook, and many more.With Capacity developer platform, users are able to manage API connections to all integrated applications using a toggle off/on switch, no dev team required. Capacity also comes with an intelligent and customizable knowledge base that centralizes all company information and makes knowledge easier to find. For knowledge base management, businesses are able to customize and organize company knowledge with a drop and drag editor, determine user access with role-based permissions, and integrate their knowledge base with Active Directory for IT governance.
Capacity Software - Capacity Knowledge Base
Capacity Software - Capacity's chatbot workflow process
Capacity Software - Capacity Slack Integration
Capacity Software - Capacity Knowledge Base - thumbnail
Capacity Software - Capacity's chatbot workflow process - thumbnail
Capacity Software - Capacity Slack Integration - thumbnail

Capacity pricing

Capacity does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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Capacity Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 11 View all reviews
Sherea D.
  • Industry: Nonprofit Organisation Management
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2019

Capacity’s Knowledge Management Solution

We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

Pros

The Capacity team has been wonderful. The customer support team is always responsive and helpful. We are thrilled to offer 24/7 support to customers and potential customers, and they can get the answers they need at their fingertips.

Cons

We would like to offer live chat to our customers who need additional support. We talked to the Capacity team, and this feature is rolling out soon.

Response from Capacity

Thank you so much for the kind words. We are happy to hear that your team is successfully using Capacity and providing support to your customers 24/7.

We appreciate the suggestion to offer live chat. Our team will be rolling out this feature soon, and we can't wait for you to add it to your site. Thank you for being a valued customer.

Replied 26/11/2019
Alyssa H.
  • Industry: Real Estate
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/11/2019

Valuable Time Saver

Fantastic and quick which is just the way I like to operate.

Pros

1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue.
2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly.
3) The price point for this product is extremely fair.
4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!

Cons

1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.

Response from Capacity

Thank you so much for the kind words! It's amazing how effective simple access to knowledge can be when you're used to having to hunt to the ends of the earth for simple things!

We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Replied 19/11/2019
Kirsten K.
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
2

3
Reviewed on 11/05/2020

Great concept but needed more work before release

Pros

The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.

Cons

We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.

Response from Capacity

Thank you so much for your feedback. We're working hard to make Capacity better every day and we're glad you find it simple to use. Our product is constantly evolving, and we appreciate your suggestions on new features. We'll continue to reach out for additional feedback from your team as we plan our product roadmap.

Replied 12/05/2020
Jake D.
  • Industry: Hospital & Health Care
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2019

You'll never have to answer a question twice. Use Capacity - a great AI platform

With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

Pros

Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.

Cons

Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.

Response from Capacity

Thank you so much for the kind words! We are happy to hear that your team is reaping the benefits of Capacity.

We really appreciate your feedback on setup time. It is something we're working to optimize. Expect to see a faster onboarding and setup process in the coming weeks.

Replied 26/11/2019
Alyssa H.
  • Industry: Staffing & Recruiting
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
5

4
Reviewed on 11/05/2020

Great concept - Wonderful staff

Our overall experience has been great! Great team to work with and they really helped set us up or configure our platform with any updates.

Pros

Capacity is easy to use and to set up. The customer support at Capacity is also amazing and they are incredibly helpful. If we ever have questions or issues they respond extremely fast. The integration through our internal messaging system, Slack, has also been great!

Cons

I do feel that reliability could be improved. There have been times where, when asked a question, the bot will just not respond or will connect with an unapplicable answer. While this doesn't happen often, it would improve reliability if it didn't happen at all. It would also be nice if you could set up a new user on your side rather than having to email Capacity and ask them to set up a new user.

Response from Capacity

Thank you so much for your feedback! We're working hard to make Capacity better every day. We're happy to hear that Capacity was easy to implement and simple to use. We will share your positive feedback with our Customer Support team.

We are continually improving our product, and we appreciate your feedback and suggestions for future features.

Replied 12/05/2020

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