--- description: Review of Pure Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pure Chat | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Pure Chat](/software/86894/pure-chat) # Pure Chat Canonical: https://www.softwareadvice.co.nz/software/86894/pure-chat Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.co.nz/software/86894/pure-chat?page=2) > Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla. This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time. Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation. > > Verdict: Rated **4.6/5** by 337 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 337 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pure Chat - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free: Unlimited Live Chat - Includes 3 Users/Operators Growth: $39/month PRO: $79/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - CRM - Canned Responses - Chat/Messaging - Customisable Branding - File Sharing - Interaction Tracking - Mobile Access - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Reporting/Analytics - Search/Filter - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (8 total) - Google Analytics 360 - HubSpot CRM - Keap - Shopify - Squarespace - Weebly - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) ## Alternatives 1. 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The software is fully secured and their plugins are readily available in wordpress that can takes few seconds to download and install. > > **Cons**: Pure chat has all the necessary features the only cons which i observed is that sometime i received the chat notification with little delay other than that everything works very well for me. > > I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing online traffic and chat. The software is full of amazing features and tools that can create a very healthy impact on your website. ----- ### "Artibot is awesome\!" — 5.0/5 > **Scott M.** | *28 November 2018* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: AI chat bot on my website, easy to use, cost (free), and ability to integrate with other systems through Zapier > > **Cons**: It can become rather "bulky" when you have multiple decision trees set up in the AI chat dialogue. It would be a nice feature if the programers could make new screens or subsections for the decision trees. > > I recently started using Artibot on my website because I wanted to have a chat option for customers exploring the website. Unfortunately, as a small business, I cannot dedicate someone to be online at all times to handle these sorts of chats. After doing some research, I came across Pure Chat's artibot and decided to give it a try. After an hour or two of tinkering with the program, I launched it on my website. Then I asked some friends to give it a whirl to see how they liked the conversation flow. Almost all of them said the loved it and asked whether I would add additional options and decisions to help the conversation flow. I absolutely intend to do so. However, this would be the only area I would mark down artibot. The program gets a bit bulky in the editing side when you have multiple conversation paths to travel down and it can be hard to keep track of the conversation tree. At the same time, I feel like I can't complain since the program is free and super easy to use otherwise. I think this is a great program if you don't make your chats "too" in-depth and are simply trying to capture contact information. ----- ### "Best things in life are free." — 5.0/5 > **Femi** | *31 July 2019* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: It's amazing how a an efficient and effective tool like this is available for Zilch. Plugin us readily available in WordPress and takes seconds to download and install. > > **Cons**: When you have an app with many features available for free, it is difficult to find any drawbacks ----- ### "Another great software approach to citizenship, making the difficult very easy." — 5.0/5 > **Doriangel** | *3 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge. > > **Cons**: Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software. > > Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens. ----- ### "The interaction with the public is simply fascinating with this software" — 5.0/5 > **Anais** | *27 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software. > > **Cons**: I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.co.nz/software/86894/pure-chat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/86894/pure-chat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data