About Birdeye

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Birdeye Software - Birdeye Insights AI, part of the BirdAI platform, uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth. It offers AI-generated summaries, clear recommendations, and custom reports.
Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard.
Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search.
Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions.
Birdeye Software - Surveys -  Send out surveys and analyze 1,000s of responses easily
Birdeye Software - Birdeye Reviews is the leading platform to generate and manage online reviews on Google, Facebook, and other leading sites.
Birdeye video
Birdeye Software - Birdeye Insights AI, part of the BirdAI platform, uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth. It offers AI-generated summaries, clear recommendations, and custom reports. - thumbnail
Birdeye Software - Birdeye Social is an AI-powered social software for multi-location businesses. Post, engage, and report from a single dashboard. - thumbnail
Birdeye Software - Leverage Birdeye Listings to create and manage online listings across locations so you can rank higher everywhere customers search. - thumbnail
Birdeye Software - Use Birdeye reporting to uncover opportunities to enhance customer experience and make informed, data-driven decisions. - thumbnail
Birdeye Software - Surveys -  Send out surveys and analyze 1,000s of responses easily - thumbnail

Birdeye pricing

Birdeye does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Birdeye Reviews

Overall rating

4.7
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Support
4.6
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All Birdeye Reviews

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666 reviews
Nathan
Nathan
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/03/2024

Birdeye a well-priced option for local listings management

Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future.

Pros

The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.

Cons

For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.

Abby
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/06/2024

Highly Recommend!

I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top.

Pros

As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.

Cons

The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.

Alternatives Considered

Swell, Podium and ReviewTrackers

Reasons for Switching to Birdeye

Price is the best when factoring everything in, and product offerings all in one place blow them out of the water.
Patty
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 3/02/2025

Easy to use system to assist with reputation management

Good experience. Easy to use with automated platforms syncing together.

Pros

Ease of use with automatic surveys being mailed immediately after closings.

Cons

We did not seem to have as much traction and social media and get as much review participation as other platforms.

Scott
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
1

1.0
Reviewed on 10/06/2024

A Definite No - Look further

Our experience with BirdEye over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members.

After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract.

Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients.

Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right.

BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended.

Pros

Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature.

Cons

Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.

Chasten
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/12/2024

Great one stop shop social media manager.

Great one size fits all approach to social media management

Pros

It gave a good overview off all online standing in one place.

Cons

Didn't always show that I had replied to all posts.

Dan
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/06/2024

A great tool for agencies looking to accelerate their growth

Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides.

Pros

Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access.

Cons

Some integrations take longer to set up, but support is there every step of the way with updates.

Alternatives Considered

Reputation, Trustpilot and ReviewTrackers

Reasons for Choosing Birdeye

Features. At the time, Birdeye had more features.

Switched From

Grade.us

Reasons for Switching to Birdeye

Birdeye was a more complete solution for us as an agency.

Response from Birdeye

Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us!

Replied 3/09/2024
Peggy
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/06/2024

Birdeye has been a great tool for our business

We have had a lot of guidance and assistance you using Birdeye. From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better.

Pros

We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.

Cons

We would have liked to see a few more options in reports.

Response from Birdeye

Thanks for choosing Birdeye!

Replied 3/09/2024
Ali
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

3.0
Reviewed on 10/01/2024

Birdeye Software

Fairly positive overall. Wish SMS marketing was an easier/better process.

Pros

Review management features, the social media integration is fantastic! Very easy to use.

Cons

SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.

Alternatives Considered

Reputation

Reasons for Switching to Birdeye

Well-rounded product, ability to manage social platforms within one software, AI integration for review responses.
Evyn
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 21/03/2024

Birdeye Platform Review

Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!

Pros

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Cons

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

Verified Reviewer
  • Industry: Veterinary
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 21/06/2023

Birdeye within the Vet World

Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use.

Pros

I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can.

Cons

Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement.

Alternatives Considered

Hootsuite

Reasons for Switching to Birdeye

Due to price and trying to have everything in one location.

Response from Birdeye

Amazing! Thank you for sharing how much you love utilizing Birdeye Social!

Replied 2/08/2023
Olivia
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/03/2024

Great Reputation Management System

My overall experience is that it has helped me and my clients out a bunch.

Pros

I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!

Cons

None really, I do think the site speed could be a little faster.

Ashley
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/03/2024

Property Manager

I have had a pleasant experience using the product and will continue to use in the future.

Pros

How user friendly it is. It allos easy utilization throught the product.

Cons

I currently do not have any cons pertaining to the software.

Shrina
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 28/03/2024

Great software for any small business

My overall experience has been great and I would highly recommend it

Pros

Easy to use for businesses as well as clients.
We have received a significant increase in reviews
The chat feature has changed our business for the better.

Cons

The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both

Mariann
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/01/2024

Simple to Use, All-in-one Platform

We've been using it for a few years and I find that setup and ongoing use is simple and easy to use.

Pros

Everything can easily be managed, monitored, and updated in the platform.

Cons

It does seem to disconnect from social platforms more than I'd like. That is most likely on the social platform side though.

Jared
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
1

3.0
Reviewed on 4/08/2023

Better Solutions Available. (BirdEye cares about their business not yours.)

The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.

Pros

The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.

Cons

Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.

Christian
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/06/2023

Excellent consumer facing experience.

Overall, we are very happy with what Birdeye offers.

Pros

We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.

Cons

The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.

Response from Birdeye

Thanks for taking the time to leave us thorough feedback. We appreciate you choosing Birdeye!

Replied 2/08/2023
Tom
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5.0
Reviewed on 7/03/2024

Great Job in providing a review solution

Pros

Results and accuracy as well as flexibility

Cons

cost it is expensive and sometimes hard to learn and connect everything

Brett
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/01/2024

Handy Tool!

Pros

Ease of use, it is a very simple and handy tool to use for Review Management!

Cons

The setup can be cumbersome but other than that no real complaints.

Scotty
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/03/2024

Had to add another review!

My experience has been excellent! Much more user-friendly than say, Google review.

Pros

Adding another review as my resident's state they love the BirdEye platform.

Cons

None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.

Candace
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 10/01/2024

Good Experience

Pros

The product selection and the dashboard

Cons

some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed

Shrina
Shrina
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/08/2023

Great software, more than pays for itself

Overall good experience, the staff are always helpful and informative

Pros

Allows us to convert conversations to clients easily. Great for getting reviews

Cons

Sometimes it does not transfers clients phone numbers and emails from our CRM system

Alex
Alex
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/07/2023

Birdeye is a lifesaver for our team

Pros

Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results!

Cons

We do not have any issues so far with Birdeye.

Response from Birdeye

Thank you for your wonderful review!

Replied 2/08/2023
Valerie
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/06/2023

Birdeye has been great

Overall, very helpful, friendly staff and super user friendly

Pros

I enjoy how user friendly Birdeye is, everything I need for reviews for our company is all in one place.

Cons

I don't like how I don't know every capability in Birdeye, but that's not at fault of Birdeye they have lots of help and seminars.

Response from Birdeye

We appreciate you choosing Birdeye!

Replied 2/08/2023
Craig
  • Industry: Industrial Automation
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 21/11/2023

Frauds

Bad. Unable to close account.
And they lie about the roller over. Never agreed to another 12 months

Pros

None. Would not recommend they are impossible to leave from

Cons

Still trying to charge another year. Supplied my recording re sign up and this was from a year ago.
Did not notify on the roll over and I missed out by a few day.
Would not recommend at all be very careful.

Response from Birdeye

Hi Craig,

I apologize for the experience you have faced! i want to assur eyou that I am here ti help and find a solution for you as soon as possible. Please email me at [email protected] so we can identify your account and resolve this matter promptly.

Replied 1/12/2023
Makenna
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/09/2023

Birdeye makes my day easier

It has been great!

Pros

That I can text links to inquiring clients

Cons

That it logs me out everyday and I have to re sign in

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