About Jane

Jane is a comprehensive practice management software designed for health and wellness practitioners, offering a wide range of features to streamline clinic operations. These features client-friendly booking, online and in-person payment processing, custom reporting tools for real-time business insights, and staff scheduling with multi-location support. The platform also supports HIPAA, PIPEDA, and GDPR compliance for secure telehealth services. Jane software includes charting features with customizable forms, SOAP notes, and over 1,000 templates, making it easy for practitioners to manage patient records efficiently. Users can optimize their charting process using time-saving features like Phrases, Smart Options, Narratives, and Dictation, streamlining entry creation. Additionally, Jane enables users to manage and track cash or insurance-based billing, ensuring accuracy and ease in financial transactions. Jane also provides security and reliability features, being fully compliant with remote data storage and boasting a 99.9% uptime guarantee. The platform eliminates the need to input data into multiple programs by securely storing and password-protecting all files, making them accessible from anywhere. This centralized approach to data management enhances data security and accessibility for practitioners. Jane's online booking system is a key feature, providing a user-friendly interface for patients to book and manage their appointments easily. The platform simplifies scheduling tasks, making them efficient and accessible to staff, ultimately improving workflow and reducing administrative burdens. Additionally, Jane provides billing capabilities that automate calculations, streamline payment acceptance, and facilitate insurance billing with ease. Jane is also designed to cater to the needs of patients, allowing them to book appointments online, access exercises prescribed by their therapists, and facilitate insurance reimbursements without paperwork. Jane's smart and aesthetically pleasing design enhances the user experience, creating an enjoyable and efficient software platform for both practitioners and clients. The platform supports a variety of devices, including tablets, smartphones, laptops, and desktop computers, regardless of the operating system. Jane's affordability, unlimited support, and intuitive design can benefit practitioners of various disciplines and clinic sizes. With a team behind the software that understands clinic management and prioritizes easy-to-use technology, Jane offers a robust platform to enhance clinic operations. Jane's commitment to storing medical data locally in different regions ensures compliance with privacy legislation. Jane provides support and training, including unlimited phone, email, and chat support, as well as free data migrations for seamless onboarding.
Jane Software - Jane Book an Appointment
Jane Software - Jane Appointment Email Confirmation
Jane Software - Jane Patient Balance
Jane Software - Jane Telehealth Appointment
Jane Software - Jane Patient Charts
Jane Software - Jane Provider Dashboard
Jane video
Jane Software - Jane Book an Appointment - thumbnail
Jane Software - Jane Appointment Email Confirmation - thumbnail
Jane Software - Jane Patient Balance - thumbnail
Jane Software - Jane Telehealth Appointment - thumbnail
Jane Software - Jane Patient Charts - thumbnail

Jane pricing

Jane does not have a free version and does not offer a free trial. Jane paid version starts at US$54.00/month.

Starting Price:
US$54.00/month
Free Version:
No
Free trial:
No

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Jane Reviews

Overall rating

4.8
Write a Review!

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.6
Customer Support
4.8
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All Jane Reviews

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453 reviews
Michelle
Michelle
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 11/06/2024

Support team are top notch professionals

Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding / set up documents and system were well organized and easy to follow. I love being able to use templates and / or tweak notes on the fly. As a solo practitioner, it is helpful to have access to the template library to save time (borrow others' templates or standardized testing tools) rather than needing to build it all out myself.

Pros

When I need help, I have options to use chat, voice call, email, use the bot, or search the guide. Today I choose the chat option so I could continue to work in the background while getting timely assistance. Through the chat, screen shots and a loom video, I was able to correct my issue at my convenience. As happens most of the time, it wasn't a Jane issue, it was a user issue but I was given professional, nonjudgemental support from
[sensitive content hidden]. He was able to ask clarifying questions, look into the various aspects that impacted my scheduling issue and show me how to fix it.
I also appreciate the new Ted Test option to see what clients see/ experience without creating false data in the system.

Cons

I sometimes get confused or forget some details about different appointment types and schedule settings; the details need to line up for the whole system to work properly. But this is true for any EMR, and it isn't really a Jane issue, it's a human issue of keeping up with the details.

Response from Jane Software

Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best?

Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic.

We are so lucky that you chose Jane and we hope there are many more years ahead of working together.

-Caitlin on behalf of Jane

Replied 25/06/2024
Tricia
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 31/12/2024

Thank you Jane team

I have recently returned to Jane after a three-month break and I LOVE it all over again. The team was so helpful in bringing me back; answering all of my questions even when I thought I had asked them all and found more!

Pros

Ease of use for clinician and client, availability to create surveys for clients to fill out, or for clinicians to use valuable measures online, helpful team members who are qualified to answer any questions.

Cons

there really isn't much I don't like about Jane.

Alternatives Considered

Owl Practice

Reasons for Choosing Jane

it was an awful experience for both clinician and client

Switched From

GOrendezvous

Reasons for Switching to Jane

Ease of use with Jane and the helpful knowledge of the staff

Response from Jane Software

Hi Tricia, and welcome back! Thank you so much for sharing such a thoughtful and detailed review—we’re incredibly grateful to have you with us again! :) It’s wonderful to hear that the team was able to make your return smooth and stress-free. We’ll be sure to pass on your kind words to the Support crew—they love hearing how their work makes a difference!
We’re so glad you’re finding Jane easy to use for clinicians and clients, especially features like surveys. It’s a big focus for us to ensure Jane is meeting as many of your needs as possible, so it’s always rewarding to see feedback like yours.
We love to learn what we can continue doing to make sure Jane feels like the best fit for your needs, hopefully for years to come! Thank you again for trusting Jane to help you run your clinic. It’s a privilege to support such dedicated clinicians like you—and we’re so happy you can focus on doing what you do best, caring for your clients.

-Caitlin, on behalf of Jane

Replied 24/01/2025
Colleen
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
4

3.0
Reviewed on 3/12/2024

I wanted to like this EHR more than I actually did.

I spent over a month setting up my account only to abandon it after having problems with creating a test client that linked to my account. I was locked out of my account. It created a lot of problems that customer service wasn't able to fix. Customer service was kind and responsive and I believe they would have helped if they could. They refunded my payment, which I think says something good about the company.

Pros

I liked the streamlined intake process for clients. I liked viewing the paperwork that other users submitted.

Cons

It was very time consuming to set up my practice in comparison to other EHRs. The site felt more complicated and less intuitive than other programs I have used.

Alternatives Considered

Sessions Health

Reasons for Choosing Jane

I don't like the direction Simple Practice is taking.

Switched From

SimplePractice

Reasons for Switching to Jane

Janes had more features that I was interested in.

Response from Jane Software

Hey Colleen. Thank you for sharing your experience with Jane—we appreciate you taking the time to leave such thoughtful feedback. It’s awesome to hear you enjoyed the intake process for clients and found our Template Library helpful.
That said, we’re sorry to hear that setting up your practice was complicated. It sounds like the process was frustrating for you, especially with the hiccups around creating a test client and being locked out of your account. Ugh, that’s definitely not the kind of first impression we want anyone to have. We’re glad our Support Team was able to lend a hand and was kind in the process, but understand how tough that must have been during such an important stage of getting started.
We’re grateful to you for giving Jane a go and trusting us to support your practice—even if it didn’t end up being the right fit this time. Wishing you all the best as you move forward, and if the stars align, we’d love the chance to reconnect down the road.

-Jane Team

Replied 23/12/2024
Scott
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5.0
Reviewed on 23/11/2024

Comprehensive with Incredible Support

I've tried a few systems, but Jane is the one app I trust to make sure all my needs are taken care of.

Pros

I enjoy the comprehensive nature of the product. That I can maintain my schedule, my client roster, my notes, and financial transactions all in one place makes it very convenient. The customer support is incredible and helped me through some reasonably complex questions. Jane also anticipates my needs, for example sending a comprehensive email about setting up the POS system, the moment I ordered it, so all I had to do was open the box and follow the instructions (that were both written and included visual screen shots. Bravo!)

Cons

There is a bit of a learning curve to the product. It isn't as intuitive as some booking programs. And the online video sessions still need a bit of work, but it is improving!

Alternatives Considered

Owl Practice

Reasons for Switching to Jane

The comprehensive nature. OWL may be a bit easier to use, and a little less expensive, but I was looking for one app with multiple features that could be customized.

Response from Jane Software

Thanks so much for your thoughtful review, Scott! We're beyond excited to hear that Jane's features and support have made managing your practice easier—and that resources like our Guides have been a real help. That’s exactly what we’re here for: making things simpler and more smooth for you.

We totally hear you on the learning curve and online video sessions. The videos are something we're actively working on, and your feedback helps us get better. Seriously, keep those thoughts coming—they’re invaluable to us as we continue to improve Jane!

It means the world to us that you trust Jane to support your practice. We’re so grateful to be part of your journey and can’t wait to keep helping you every step of the way. Thanks for choosing Jane—you’ve made our day!

-Caitlin, on behalf of Jane

Replied 13/12/2024
Susan
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/01/2025

Great first start up software system

It was a great experience working with Jane as we started up!

Pros

It was a great starting software! We very much enjoyed the ease of use, quick to learn notes, and functionality with the lower starting patient population.

Cons

Once we hit a certain limit and we were referring co-treating more patients, we decided we needed the notes to look a little more professional to send out to other providers/practitioners/massage therapist/functional med/acup. that was easier for them to read in an easier manner of us to do.

Response from Jane Software

Thank you, Susan, for sharing your experience with Jane! We’re thrilled to hear Jane provided a strong foundation for your practice and that you found it easy to use. Your kind words mean so much to us—it’s truly an honor to know Jane played a role in the early stages of your growth.

As your practice evolves, we want Jane to grow alongside you. We’d love to better understand what it was about the notes feature that led you to explore other options. Your feedback is invaluable and is exactly what helps us continually improve to meet the needs of expanding practices like yours.

Thank you for choosing Jane during such a pivotal time in your journey. It’s been a privilege to support you, and we’re excited for what's ahead for you and your team as you continue to grow and thrive!
Wishing you every success in the future.

-Caitlin, on behalf of Jane

Replied 27/01/2025
Lynette
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/12/2024

I would never go anywhere else.

My experience has always been Excellent!!!

Pros

Exceptional customer service. Easy to negotiate the platform. Extremely well thought out. Excellent resources for help.

Cons

There isn't anything about Jane that I don't like.

Alternatives Considered

Owl Practice

Reasons for Choosing Jane

Healthquest was not meeting our needs. There were things initially that I like about Healthquest more, but the more I used Jane, the more I liked Jane better.

Switched From

HealthQuest

Reasons for Switching to Jane

It looked like Jane was going to be easier to use. I watched a lot of videos to help me determine who to choose.

Response from Jane Software

Thank you so much, Lynette, for your thoughtful and uplifting review—it truly made our day! We’re thrilled to hear that working with Jane has been such a positive experience for you and that the videos helped guide your decision.

Knowing there’s nothing you’d change about Jane and that we’ve become your go-to? We’re absolutely over the moon! Your kind words about our customer service mean the world to us. It’s our goal to ensure every interaction feels like someone genuinely has your back, so hearing that it resonates with you is an incredible win for our team.

We’re honored to support your clinic and be part of your journey. If there’s ever anything we can do to make Jane even better for you, please don’t hesitate to reach out—we’re always here to listen. Wishing you and your clients all the success ahead!

-Caitlin, on behalf of Jane + the team

Replied 24/12/2024
Ross
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/01/2025

Easy to implement; lots of great templates and customization options for examination and soap...

Great experience with Jane. Simple to use for our cash practice and I especially like the template library to see examples of what other practitioners are doing for their notetaking.

Pros

The ease of navigation and deployment. The template library was great. It was easy to share templates between practitioners, and to see what others are using.

Cons

It did not offer the capabilities needed for insurance claims submission and ERA.

Verified Reviewer
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/01/2025

User Friendly for New and Established Practices

I appreciate the ability to host group therapy/classes, customize template, and the user friendly layout.

Pros

The platform is user friendly and the support team is helpful.

Cons

The pricing structure can be high for a new, solo practice.

Jill
Jill
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 21/01/2025

Jane is User Friendly and Great for Scheduling

In my former role as an admin assistant for a salon, I used the Jane app to book appointments, track arrivals, schedule practitioners and other administrative tasks.

Pros

I enjoyed the user-friendly platform and ability to schedule both client and practitioner calendars in one easy platform.

Cons

I didn't have any strong cons about Jane. Because we used the platform to schedule salon appointments, we didn't often make use of the "charts" feature, but I can see how that would be beneficial for other industries.

Chris
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 17/01/2025

A great starter EHR

Jane App was a great experience. I think I would have used this EHR full time if it had a few more integrations like 2-way texting (which is may now have as an add-on option)

Pros

Jane is super affordable, and has more features than you would think!

Cons

Jane had no way to store and easily view X-ray images. As a chiropractor who does take Xrays on his patients, that was critically important to me.

Response from Jane Software

Chris, thank you so much for sharing your feedback and kind words about Jane! We're so glad to hear you found Jane affordable and packed with features—it means a lot to us to know it was a great experience for you.
We also really appreciate the constructive feedback on areas where Jane could do better, such as offering more integrations and things like 2-way texting. We understand how important these tools are for providers like yourself, which is why secure messaging is one of the big features we're working on right now.
It’s always our goal to make Jane the best possible partner for providers, and hearing from users like you keeps us striving to do just that. If there’s anything else you'd like to share or if you ever want to see what we're up to, we'd always love to hear from you!
Thanks again for giving Jane the chance to support your clinic—we’re so grateful for your trust in us, and we hope to see you again. Wishing you all the best in your work!

-Caitlin, on behalf of Jane

Replied 30/01/2025
Homa
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/10/2024

Finally found the perfect EHR system for my solo practice.

Excellent all around. I went through a few competitive EHR systems prior to using Jane and Jane excelled at all the common features and offered many more features that made my solo practice run super smooth. Patients always complimented the interface with the reminders, receipts, scheduling, etc. Never experienced any glitches.

Pros

Everything! It's a well thought out software, with an excellent user interface for both practitioner and patients.

Cons

Getting set up seemed complicated and the process took some time. Once done however it was time well worth investing since once I was up and running, never had any issues and everything ran smooth.

Response from Jane Software

Hi Homa. Oh my goodness, thank you so much for sharing your detailed and positive experience with Jane! We're so happy to hear that Jane is fitting in great for your practice and needs. Your kind words about our user interface and features mean the world to us, and it’s awesome to know your patients are benefiting, too!

We also really appreciate your feedback on the setup process. There’s definitely a learning curve and Jane’s custom nature can make things seem daunting a first. Could you give us more details on what felt tricky or how we could make it smoother?

Thank you again for choosing Jane and for being a valued member of our community. Looking forward to growing together in the future. :)

-Caitlin on behalf of Jane

Replied 4/10/2024
Tanya
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4.0
Reviewed on 13/05/2024

5+ years experience with Jane

I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.

Pros

Charting templates and scheduling are the best features.

Cons

Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment.
Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.

Alternatives Considered

DrChrono, athenaOne, EHR 24/7, ChiroTouch and CharmHealth

Reasons for Choosing Jane

Office Ally and practice mate were excellent in the financial area. They weren’t so good in the chart templating and scheduling area. I exchange one problem for a different problem and I’m paying a lot more money for Jane.

Switched From

Service Center and Practice Mate

Reasons for Switching to Jane

Because having the intake form become part of the subjective in the chart note was a time saving feature.

Response from Jane Software

Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations.

Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it.

We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)

Replied 11/06/2024
Margaret
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/08/2024

Grateful for Jane

The best office software I've used. Really pleased with Jane!

Pros

The customer service is amazing, so many smart and competent people work there! The software is so intuitive and so easy to use.

Cons

After I enter dollar amounts in the EOB and save it, I then have to refresh the billing screen to reflect the new dollar amount and pay off the amount. It's not a problem, but it's just an extra step in receiving a payment.

Response from Jane Software

Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support.
Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly_smiling_face:

-Caitlin, on behalf of Jane

Replied 6/09/2024
Ling
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4.0
Reviewed on 12/07/2024

Charting limitation.

Positive. Usually did not have to wait very long on the phone. Support is usually very pro active and gets back to you within 24 hours.

Pros

Great customer service, willingness to assist and brainstorm a solution.

Cons

We are a medical cosmetic clinic. Charting of injectables treatments are crucial. This is lacking on Jane's template library.
Your template choice should keep up with the industry's innovation of treatment so that we can easily choose the template for laser treatments, radio frequency, microneedling, chemical peel, etc.

Response from Jane Software

Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day!

We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out!

Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more.

-Caitlin on behalf of the Jane Team

Replied 7/08/2024
Stefanie
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/04/2024

Great Experience with Jane so far!

I have loved it and I intend to continue to use it!

Pros

I love that I can get help if needed through email or over the phone and that I am always talking with a live person, not a recording. I love that I can literally take care of my billing, my scheduling, my payments, and my notes/charting all in one place!

Cons

I don't have any complaints yet, I just wish that I better understood the insurance side of things but I honestly think once I start sending claims through it will became really easy for me, I just need practice.

Response from Jane Software

Hey Stefanie! Oh wow, reviews like this always leave us feeling so happy, so thank you for sharing. We love so much that you’ve been finding Jane helpful and our support team has been so helpful.

We hear you about the insurance piece, adjusting to a new system can be a lot, and that usually means there will be new workflows for things like insurance. Always remember our team is here to support you as you get to learn the ropes of Jane, so you can reach out any time to [email protected]

We thrive helping helpers like yourself and hope we can continue to be a part of your journey. Thanks for being with us!

-Caitlin on behalf of the Jane team

Replied 17/04/2024
Hillary
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/02/2024

Easy to Use and Chart

It's the best EHR I have ever used! I recommend to all my colleagues.

Pros

The charting is so quick and easy. We love the online booking and patient portal.

Cons

I wish we could respond back to their texts when confirming the appointment.

Alternatives Considered

ChiroTouch

Reasons for Choosing Jane

We needed easy check ins and out. The drs spent too much time in the past with notes.

Switched From

Katana

Reasons for Switching to Jane

Price, easy, and over all layout. Jane is easy to learn and set up. We have had issues in the past with EHRs that were way too difficult to set up.

Response from Jane Software

So much great feedback here, Hillary! Thank you so much for the kind words, and for being part of our community. We’re glad to hear that you’ve been enjoying Jane, especially the charting and online booking as those are two of our original features and two we just love. We hear you about the ability to respond to appointment reminders - it sounds a two-way street to communicate with your patients, especially about their appointments, would make things a lot easier for you. It’s not something we have a solution for yet, but patient communication is on our radar, so it will be exciting when we have some news to share around that. We’ll continue to work to make Jane better and better, and please keep the feedback and helpful conversation coming.
-Caitlin on behalf of Jane App

Replied 20/02/2024
Morgan
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/11/2024

Fantastic Software for Practitoners!

Jane is the most user friendly software I have ever encountered. It is easeful, supportive and so highly integrated to what individual practitioners and clinics need. The team at Jane is always working above and beyond to make changes and work with those who use their software to improve, fix and grow the software in ways that actually work.

Pros

Jane software is easy to use, fully integrated with Google search for any questions I have and of course, the staff at Jane are incredibly helpful and quick to respond and offer support. They take ideas and suggestions of their customers and make changes that best support the people using their software.

Cons

The only area of Jane I think could be done differently or improved upon is the ability to edit or remove insurers, as insurance companies change names and close out and it would be nice to change those names and delete the toggle for inactive insurance companies.

Response from Jane Software

Hey Morgan! Wow, thank you so much for your amazing and detailed review of Jane. It’s awesome to hear how user-friendly you find our platform and how it's helping out your clinic. We can genuinely say we’re super lucky to have customers like you who share what’s working and what could be better -- your feedback is gold and helps us teach Jane new tricks or polish up the current ones to serve you even better, so please keep sharing your thoughts!
Your kind words about Jane and our team keep us going and remind us why we do what we do. 😊 Thanks for letting us be a part of your clinic’s journey, sharing feedback that helps us shape the future of Jane, and for being such a valued part of the Jane community!

-Caitlin, on behalf of Jane

Replied 25/11/2024
Pam
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/09/2024

Happy client

love JANE. work in a hospital as well with the platform Medi-tech and others and jane is better than them all

Pros

customer service is fabulous, never wait times, always polite, courteous and above all VERY knowledgeable and able to understand them clearly

Cons

lack of search available in treatment packages, too much scrolling to find a specific treatment

Response from Jane Software

Hi Pam, thanks a ton for your kind words and for sharing your experience with Jane! We're over the moon to hear you love our customer support - we consider our incredible support team to be a main ingredient in our "secret sauce" and hope we can continue to meet that mark for you. It's quite a compliment to hear that you've found Jane better than platforms in the hospital you work in, but we'll take it!
Your feedback about the search functionality in treatment packages is helpful to hear, and we'd be curious to learn more if you'd be open to sharing more specific details about that. Is that when you're selling a package you're finding that a challenge?
Thanks again for choosing Jane platform and for being such an important part of our community. We're always here and look forward to continuing to help support your clinic. :)

-Caitlin, on behalf of Jane

Replied 20/09/2024
Stephanie
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 29/07/2024

Great Tool For Your Business

Pros

That it helps me in all areas to serve my clients and myself. But mostly the customer service alongside the guide to refer to is impeccable.

Cons

At the moment, I don't have a response for this Question.

Response from Jane Software

Wow, thank you for your kind words, Stephanie. :) It makes our day to know that Jane is helping you serve your clients and yourself—that’s exactly what we aim for!
We’re so glad you find our guide to be a helpful resource and that our customer service top-notch as we really strive to provide that warm, human-first support. What would we do without awesome users like you? Your feedback keeps us motivated to keep improving and supporting your practice, and we're so grateful to have you as a valued member of the Jane community.

-Caitlin on behalf of Jane

Replied 13/08/2024
Karen
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/08/2024

Jane…easy but needs a bit of fine tunong

Overall, this is a good program to use and is easy for new staff to learn.

Pros

Easy to use and learn. Have been using it and enjoy the functionality.

Cons

Ability for clients to book appointments on-line is great. But, sometimes, they will book an appointment with multiple providers and then attend only 1 of the appointments. There needs to be a pop-up or something that won’t allow someone to book the same appointment with 2 or 3 providers as this is not fair to take up multiple time slots when other clients are trying to book in as well. I realize this is an issue with only a small percent of clients, but it is an issue that has happened a few times. Would be great if there was some way to alert the client they can only book 1 appointment at a time…or ag least caution them that they are booking the same appointment with multiple providers and this is not recommended.

Response from Jane Software

Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day!

-Caitlin, on behalf of Jane

Replied 29/08/2024
Andrea
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/10/2024

Have no fear - Jane is here!

With each Jane staff I interacted so far I experienced super customer service! Much appreciated. My title for the review was sent to me by [sensitive content hidden]- made my day with her fun comment and pic.

Pros

Jane team is amazing! Whenever I need an answer or support they are here for me and they give their best to find solutions.

Cons

Don't know yet. So far I have zero complaints.

Response from Jane Software

Goodness, this is such a lovely review, Andrea! Thank you for taking the time to share your experience with Jane and our Support Team so far, and in such a positive way. :) We're so happy to hear you've had such great interaction with our team so far, to the point where you remember their name and comment - we've passed this along to celebrate her! We hope we can continue to make your days easier and a little more delightful. Thank you for choosing Jane and for allowing us the honour of being on this journey with you and your clinic. <3

-Caitlin, on behalf of Jane

Replied 1/11/2024
Myles
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/08/2024

Exceptional service.

Great. The platform is good and service is excellent.

Pros

The platform works very well, accommodates most of our needs, and is straightforward.

MOST importantly, the help/service is TERRIFIC. Always get a response quickly and those who reply know what they're doing. And they go out of their way to be helpful.

Cons

It doesn't easily accommodate taking retainers on an account.

Response from Jane Software

Thank you for sharing your feedback with us, Myles! We're thrilled to hear that Jane is meeting the mark for you and fitting most of your needs. We love to hear that our customer support has positively impacted your experience - it's truly one of the things about Jane that we hold most dear to us, outside of building a great product to help clinics. ;) Thanks a bunch for choosing Jane for your health and wellness practice—your support means the world to us!

-Caitlin, on behalf of Jane

Replied 4/09/2024
Priya
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/09/2024

Thank you for the information and help

Have been using jane since 2017 as a practitioner and now will be using jane for my own practice as an owner and practitioner

Pros

Very helpful in answering all my questions, easy to use website, and great support/customer service.

Cons

No cons, [sensitive content hidden] was very helpful with the information and a joy to connect with!

Response from Jane Software

Hey Priya. Wow! Thanks a ton for your awesome feedback. It’s music to our ears that Jane has been a trusty sidekick to you for so long - 7 years. We're so glad we've been able to help answer all your questions and make your experience smooth sailing for so long, to the point where you're now using it as a practitioner AND clinic owner. Congratulations!
We're genuinely honored to be a part of your practice and are here to cheer you on and support you every step of the way. Thank you for choosing Jane to help you help your community. :)

-Caitlin, on behalf of Jane

Replied 20/09/2024
Scott
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/09/2024

Awesome Platform!

Pros

The platform is user-friendly, and the support team is quick and helpful.

Cons

Nothing that I can think of for us—everything worked well. My only suggestion would be to provide more opportunities for clinician meetings within Jane for virtual clinics.

Response from Jane Software

Thanks a ton for your fantastic review, Scott! We're so glad to hear you find Jane puser-friendly and that our support team has hit the mark for you. Knowing that everything feels like it’s running well is music to our ears. Your idea about adding more chances for clinician meetings in Jane for virtual clinics is an interesting piece of feedback and we’d be interesting in learning more on what you’re currently using.

Thanks for being part of our community and for choosing Jane. We truly appreciate your support!

-Caitlin on behalf of Jane

Replied 4/10/2024
Katie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/08/2024

Amazing EHR System

Pros

I love how easy Jane is to use. The office has used this program for a few years, and when I came onboard 2 years ago, was surprised at how user friendly Jane is.

Cons

No "actual" APP is available yet, and no communication via text with patients available yet.

Response from Jane Software

Wow, thank you for sharing your positive feedback about Jane, Katie! It's awesome to hear that you find the system user-friendly and was easy to pick up when you joined your clinic.
We'd be curious to hear more about what you want in an actual "app" - is it the admin experience you're looking for, or perhaps an app for the patient and clients to book appointments? We'd love to hear more about your feedback and maybe share some ideas of what we're working on, so feel free to reach out.
Thanks a bunch for your support and for being part of the Jane community. We're looking forward to keep improving and making your experience even better in the future!

-Caitlin, on behalf of Jane

Replied 6/09/2024

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