--- description: Review of Teladoc Health Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Teladoc Health | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Patient Scheduling System](/directory/4470/patient-scheduling/software) > [Teladoc Health](/software/85865/teladoc) # Teladoc Health Canonical: https://www.softwareadvice.co.nz/software/85865/teladoc Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/85865/teladoc?page=2) > Teladoc provides cloud-based telemedicine software for hospitals and health systems. Health systems can implement virtual visits using Teladoc’s technology, which connects doctors and patients virtually via the web, telephone or mobile app. Teladoc offers bidirectional exchange and APIs to facilitate integration with health systems’ existing EHRs. Users can offer patients 24/7 care through the Teladoc system. The software can be customized and configured for each health system. Teladoc supports multiple user roles. It offers data extraction for analysis and reporting on health system KPIs, such as admissions. Teladoc also offers marketing support for hospitals and health systems to advertise the offering to patients. > > Verdict: Rated **2.5/5** by 90 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.5/5** | 90 Reviews | | Ease of Use | 2.9/5 | Based on overall reviews | | Customer Support | 2.4/5 | Based on overall reviews | | Value for Money | 2.3/5 | Based on overall reviews | | Features | 2.7/5 | Based on overall reviews | | Recommendation percentage | 40% | (4/10 Likelihood to recommend) | ## About the vendor - **Company**: Teladoc Health ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact Teladoc for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Appointment Management - Appointment Scheduling - Calendar Sync - Commenting/Notes - Conferencing - Confirmations/Reminders - Dashboard - Data Import/Export - E-Prescribing - EDI - EMR/EHR - Electronic Payments - Electronic Signature - File Sharing - For Medical Purposes - Formulary Management - HIPAA Compliant - Healthcare Compliance - Live Chat ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Patient Scheduling System](https://www.softwareadvice.co.nz/directory/4470/patient-scheduling/software) ## Related Categories - [Patient Scheduling System](https://www.softwareadvice.co.nz/directory/4470/patient-scheduling/software) - [Patient Engagement Software](https://www.softwareadvice.co.nz/directory/3429/patient-engagement/software) - [Mental Health EHR Software](https://www.softwareadvice.co.nz/directory/16/mental-health-emr-billing-software/software) - [Medical Scheduling Software](https://www.softwareadvice.co.nz/directory/18/patient-scheduling-software/software) - [e-Prescribing Software](https://www.softwareadvice.co.nz/directory/1568/e-prescribing/software) ## Alternatives 1. [Doxy.me](https://www.softwareadvice.co.nz/software/85649/doxy-me) — 4.6/5 (1224 reviews) 2. [Mend](https://www.softwareadvice.co.nz/software/45193/mend) — 4.6/5 (920 reviews) 3. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (843 reviews) 4. [Tebra](https://www.softwareadvice.co.nz/software/1329/kareo-billing) — 3.9/5 (1360 reviews) 5. [DocVilla](https://www.softwareadvice.co.nz/software/246945/docvilla) — 5.0/5 (74 reviews) ## Reviews ### "THE At-Home Doc\!" — 5.0/5 > **Andrew** | *6 December 2019* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing\! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor. > > **Cons**: It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well\! > > I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too\! ----- ### "Convenient, Reliable, and Accessible." — 5.0/5 > **Mustapha** | *3 April 2025* | Higher Education | Recommendation rating: 9.0/10 > > **Pros**: Teladoc's access and simplicity of use are really valued by me. Particularly for non-urgent health issues, being a student with access to healthcare professionals practically is a great advantage. The consultations are very professional, brief, and enlightening; the process is straightforward. > > **Cons**: One drawback is the limit of available services based on your area. Availability of particular specialties or services in some regions may be limited, and occasionally the wait time for particular appointments might be somewhat longer than anticipated. > > In total, I have had good encounters with Teladoc. It offers a simple-to-use and dependable pathway to remote healthcare access. It is wonderful for dermatology, general medical consultations, and mental health support. Particularly during busy periods, it is a useful resource for students or anyone who needs medical guidance without the annoyance of visiting an office. ----- ### "Don't trust Teladoc Health" — 1.0/5 > **Alexis** | *4 October 2025* | Professional Training & Coaching | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately nothing. I was excited about the prospect of receiving a valid medical opinion quickly, but that didn't pan out. > > **Cons**: Doctor closed case too early (which Teladoc Health admitted). I spent a total of 1.5 hours (over 3 calls) on the call with Customer Service and never got a resolution, and unfortunately wasted $89 for no diagnosis. > > I used Teladoc Health for a dermatology appointment and ran into significant issues with their platform and customer service. According to Teladoc’s policy, patients can send a follow-up message to their doctor within seven days, including additional questions or photos. When I tried to do this, the platform only allowed me to upload one photo, even though the initial submission had accepted multiple. In the follow-up message, I made it clear to the doctor that I was having trouble uploading the correct photos. I also called Customer Support immediately to figure out how to send the correct photos. While I was still on the phone with Support, the doctor closed my case, leaving me unable to provide the information needed for a proper diagnosis. Over the next several weeks I followed up multiple times with Teladoc. Support agents admitted the doctor was too hasty in closing the case, and told me my request would be escalated and that I would likely hear from a supervisor within a few days. No one ever contacted me. When I followed up again, my requests to either reopen the case with the doctor to get a correct diagnosis, to reschedule with another doctor at no charge, or to receive a refund were all denied. Teladoc also claimed they had emailed me updates, but no emails were ever received (I checked spam and junk). In the end, I paid $89 and never had the chance to get a meaningful medical opinion, and the Customer Service was truly disappointing. Teladoc had multiple chances to make it right and simply didn’t. ----- ### "Great Service" — 5.0/5 > **scott** | *13 November 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and Doc cals you within an hour. I think this a great service for basic information, refills if traveling, all the Doctors have been very friendly and helpful. I would highly recommended Teladoc. > > **Cons**: I've used Teladoc 4 times over the past year, each time it's been easy to use and schedule a call with a Doc. Doc call within an hour. > > I think Teladoc is a great service if you have a questions for a Doc or traveling and need basic prescriptions. Very easy to use and Doctor calls you back within an hour. Thanks ----- ### "Teladoc Thoughts" — 4.0/5 > **Joery** | *16 October 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Teladoc Health is easy and accessible for all employees to use. It offers a good range of scheduling options to choose from. And it saves employees time on having to go in person. > > **Cons**: Inconsistent quality of care depending on the provider and low record management. We've had employees mention it wasn't useful or were wrongfully diagnose. > > Overall, it can be a useful tool for employees if implemented correctly by leadership. Can be great for getting quick medical advice. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/85865/teladoc?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/85865/teladoc) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data