EZFacility

Pros

The scheduling and billing features are user-friendly and highly advantageous for our establishment. The scheduling functionality is particularly impressive, as it is effortless to use and comprehend.

Cons

No, everything is flawless. There are no downsides, and I am well-acquainted with the system.

Pros

Intuitive set up on the admin side yet user friendly on the front end.

Cons

Sending out our onboarding email series has to be done manually. We haven't been able to find a place to do this or see what emails have been sent in the new EZF experience.

Alternatives Considered

Reasons for Choosing EZFacility

Switched From

Reasons for Switching to EZFacility

Pros

Ease of scheduling, has very robust reports and great customer service

Cons

Software is expensive and always short on number of resources for scheduling purposes

Pros

I can NOT think of any! They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true.

Cons

They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true. You want an email notification when someone uses a form? That requires a special ticket request. You want a drop down menu with multiple selections? NOPE, they do not and CAN NOT offer that, on their "cutting edge" software! The absolute WORST is they told me AFTER I PAID that people can not use the forms from their cell phones. Yes! In 2024 they have a product that is not compatible with cell phones!!!! I am in disbelief. Can they possibly be serious? Can any legitimate business really think they can operate like this? I tried several times to give them a chance. At some point you have to cut your losses

Pros

Wide range of functions that allows us to run our sport business under one software.

Cons

Takes some finetuning to best fit and serve your unique business.

Pros

The efficiency, ease, thoroughness is 5 - Star

Cons

Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner.

Alternatives Considered

Reasons for Choosing EZFacility

Switched From

Reasons for Switching to EZFacility

Pros

Bookings management and online payments.

Cons

We have several applications we don't use. You shouod offer a smaller package at less cost to small operations as us.

Pros

Ez Facility is user friendly; I like the way that the client's profile are set up and i also like the tabs they have on the profile. or the fact that we have to refresh the page so much.

Cons

When a family comes in to sign up i know that we can connect them, but i dont like the fact that we have to create a whole new profile for them.

Pros

They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). Thjey are constantly looking for addition ideas to make things better for the customer.

Cons

The software is extremely picky. I have to provide all my customers a list of things they need to do in order to get the software to work for them. They can't use safari, internet explore, microsoft edge...it has to be Chrome. Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them. I have had people say this is too complicated. They really need to get the software setup to run regardless of who is using it. I NEED my customers to be able to just sign up when they visit my site...not call in asking me whats wrong with my site. I would prefer they put a halt to the extra "add on" service research availabe and focus on making the software work for everyone regardles of what browser or internet devise they are using.

Pros

It is easy to use and the staff learns it quickly. The self-service portal was an outstanding solution during COVID operations and we have continued to use it for program registrations and to publish a general schedule

Cons

Would love to see a more robust registration process for group classes; if not possible, having clients be able to cancel registration processed with Groups would save us some precious workforce resources. Figure out a way to show registration in classes using Groups in "MY Schedule

Alternatives Considered

Reasons for Switching to EZFacility

Pros

Packages. It is very user friendly. Easy to understand.

Cons

No. Everything is perfect. No downside and I am familiar with the system

Pros

The best feature about this software system is the packages feature! This screen makes it so easy to create and define the right packages for your team and clients. The defined reservation/package types make scheduling and billing simple! Take the few minutes to define your reservations and packages up front. It is an easy step and it will save you hours of time later!

Cons

There is a learning curve to using the system. It is user friendly, but not simple.
You may need to search for a report or feature that you need, but most likely, if you have thought to do it, the feature is there! The client education is excellent and the tech support group is great! They are very responsive and there to help you until you feel completely comfortable with all of the features you use!

Pros

Ease of use, reliability, share-ability, time saving, accurate

Pros

EZFacility has been instumental in our growth...great to help us market various training opportunities to our members

Cons

I am not a "techie" so I have to call support from time to time, but they are awesome

Pros

Scheduling is easy. Ease to setting up groups and individual clients. Credit card processing is simple.

Cons

Nothing really as we have only used the software for a year now.

Pros

I like the functionality of the software, it is a great all in one system.

Cons

The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you loose your internet connection then everything stops, even POS and client check in.

Pros

User Friendly, good payment tracking system, good scheduling system.
Customer Support is excellent
Pricing Options negotiable

Cons

The fact that I am not able to process a direct debit transaction directly from EZ Facility. For credit card payments it's no problem I can swipe or type the card number and it directly links to my banking system however for Debit payment I must log into a separate system (in my case Moneris) to process the Debit transaction.

I would like a longer length of time logged into the system before I automatically get timed out.

Pros

You can configure the software to do what ever you need it to do, it is very flexible. We have memberships, pay as you go and also sublets. The software can deal with all of it.

Cons

The staff find the interface a little clunky at times but it think that this is because we do not have credit card payments linked into the software and so have to do some things twice.

Pros

It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes.

Cons

Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.

Pros

The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.

Cons

There could possibly be a sliding scale for small businesses with fewer than 100 customers.

Pros

ease of use and customer support. customer service is excellent. No hidden fees with the POS system. reporting is great, a wonderful off the shelf product that can be used by different businesses. the online eCommerce is simple and great to use.

Cons

The membership reporting for just the number of contracts that exist is not possible without going through a few additional steps. It should be a report with just a click of the button.. the software product is somewhat expensive.

Pros

The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient

Cons

If you don't remember the process to set something up, it's is a challenge to figure it out. The system could be more intuitive.

Pros

I love the support. One of the customers representatives helped us get set up. He answered our phone calls/emails quickly, and he made sure everything ran smoothly. The other one trained us on our system, he was nothing short of amazing. One more representative contacts us to check up on us, and she provided a list of contact numbers. I can't believe how helpful the staff is!

I also really like the simplicity. It's called EZ for a reason.

Cons

I think there should be an easier way to "log" sessions. You have to use the schedule, schedule the client, and then mark them as attended. Then again, it's nice, because there's never any discrepancy on when the client came in to train. It tells you what day, what time, and with what trainer. That's the only con I've found thus far.

Pros

Their EZ Facility TMS/TCMS is easy to use, their Customer Support is the best I have seen for a SaaS company and the platform is always up.

Cons

For any rental type of client's, there should be greater flexibility in the customized feature set. We could do so much more if it was further built out. i.e. charging our client's different rates for different times of the day.