--- description: Review of Sunwave Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sunwave | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Mental Health EHR Software](/directory/16/mental-health-emr-billing-software/software) > [Sunwave](/software/84926/sunwave-emr) # Sunwave Canonical: https://www.softwareadvice.co.nz/software/84926/sunwave-emr Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/84926/sunwave-emr?page=2) > Sunwave EMR is a cloud-based electronic medical record solution, which helps small to large healthcare organizations manage patient details and automate clinical workflows. It includes treatment plans, clinical notes and ASAM forms, which enable medical staff to handle placement, stay, discharge and nursing of patients. The HIPAA-compliant solution allows employees to customize patient forms as per workflows using WYSIWYG form builder tool and receive notifications for due ones after conducting audits on charts. Sunwave EMR helps facilities streamline the admission process for recurring patients by auto-populating details in the form. Physicians can also monitor the monthly medication history of patients, receive alerts for medications prescribed, and track any out of schedule medicines before starting treatments. Pricing for the solution is available on request and support is provided via online measures. > > Verdict: Rated **4.4/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 35 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sunwave - **Location**: Delray Beach, US - **Founded**: 2015 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Calendar Management - Charting - Chat/Messaging - Claims Management - Claims Scrubbing - Client Database - Client Portal - Clinic Interoperability - Clinical Notes - Coding Assistance - Communication Management - Compliance Tracking - Confirmations/Reminders - Customisable Forms - Customisable Reports - Customisable Templates ## Integrations (8 total) - CTM - CallRail - Five9 - PayPal - Stripe - Twilio - WordPress - authorize.net ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Mental Health EHR Software](https://www.softwareadvice.co.nz/directory/16/mental-health-emr-billing-software/software) ## Related Categories - [Mental Health EHR Software](https://www.softwareadvice.co.nz/directory/16/mental-health-emr-billing-software/software) - [Therapy Software](https://www.softwareadvice.co.nz/directory/3729/therapy/software) - [Therapy Notes Software](https://www.softwareadvice.co.nz/directory/3733/therapy-notes/software) - [Medical Software](https://www.softwareadvice.co.nz/directory/4527/medical/software) - [Mental Health Software](https://www.softwareadvice.co.nz/directory/4548/mental-health/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.co.nz/software/241061/care-patron) — 4.4/5 (858 reviews) 2. [EHRYourWay](https://www.softwareadvice.co.nz/software/3789/ehryourway) — 4.9/5 (529 reviews) 3. [TheraNest](https://www.softwareadvice.co.nz/software/390303/theranest) — 4.4/5 (1051 reviews) 4. [Alleva](https://www.softwareadvice.co.nz/software/365334/alleva) — 4.5/5 (282 reviews) 5. [SimplePractice](https://www.softwareadvice.co.nz/software/81975/simplepractice) — 4.6/5 (2827 reviews) ## Reviews ### "Modern looking and easy to use EMR" — 5.0/5 > **Cameron** | *18 October 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all. > > **Cons**: There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions. > > I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation. ----- ### "Refreshing to see EHR innovation" — 5.0/5 > **Marty** | *10 July 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: How quickly they bring solutions to our day-to-day problems. They have really focused on innovating. > > **Cons**: With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all. > > They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points. ----- ### "Huge Disappointment. Do not recommend." — 2.0/5 > **Innis** | *6 February 2026* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. > > **Cons**: Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. > > We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. ----- ### "Best Behavioral Health EMR\!" — 5.0/5 > **Mary** | *21 January 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings. > > **Cons**: I love everything about them. They provide the most value at the best price. > > I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us. ----- ### "Finally found a solution" — 5.0/5 > **Ryan** | *13 July 2023* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: Unlike our past EHR system and many others we reviewed, Lightning Step seems to have been created to streamline the documentation and QA process. For example, users are notified if documents aren't signed or if Treatment Plan Reviews become overdue. Supervisors can review departmental documentation adherence in one simple dashboard view. Along with that, the documentation customization options are more extensive than other programs we considered switching to. Another great benefit is that their e-prescribing system is integrated within the platform, and does NOT use Dr. First, which our organization and all of our providers are not fans of. Our prescribe time was cut in half for each prescription.On the cost end, they offered a per-user option verse an average client census fee, which set them apart from many others.A final selling point is their robust reporting system, which can be automated to output custom reports on a routine basis - which cuts down on manual efforts to ensure compliance and review practice KPIs. > > **Cons**: The mobile ability is limited, as it is for most systems reviewed, but as that does not effect our ease of use, it was not a factor. However, for some other practice set-ups, it may need to be taken into consideration. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/84926/sunwave-emr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/84926/sunwave-emr) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data