--- description: Review of Sumsub Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sumsub | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Identity Verification Software](/directory/4518/identity-verification/software) > [Sumsub](/software/84225/sumsub-kycaml-platform) # Sumsub Canonical: https://www.softwareadvice.co.nz/software/84225/sumsub-kycaml-platform Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/84225/sumsub-kycaml-platform?page=2) > Sumsub is the world's first AI-powered trust infrastructure designed to help businesses scale compliance operations. It unifies identity and business verification, fraud prevention, ongoing monitoring, and risk management within a single platform, enabling organizations to simplify compliance, respond to regulatory change, expand into new markets, and grow with confidence. Built for digital businesses—including those operating in highly regulated industries—Sumsub's AI-powered compliance platform combines AI Copilot, AI-driven decisioning, MCP connectivity, and pre-built Agentic AI skills. This allows teams to design, automate, and continuously optimize compliance workflows across the entire customer lifecycle, from onboarding through ongoing monitoring, while reducing operational overhead. Named a Leader by Gartner, Forrester, IDC, Liminal, and KuppingerCole, Sumsub is trusted by more than 4,000 organizations worldwide. Its customers span financial services, crypto, mobility, trading, marketplaces, education, and iGaming, and include companies such as Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe. Beyond its technology, Sumsub actively contributes to the global fight against fraud and financial crime. The company collaborates with organizations including the UN, Statista, and INTERPOL, and has been part of the World Economic Forum's Unicorn Community since 2026. Sumsub also publishes industry research, annual reports, expert insights, and practical resources to help businesses stay ahead of emerging threats. Flagship publications such as the Global Fraud Index and the Fraud Report provide data-driven analysis of the latest fraud and AML trends for businesses, regulators, and institutions worldwide. > > Verdict: Rated **4.7/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 70 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sumsub - **Founded**: 2015 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Pricing information is provided on request by Sumsub. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: South Africa, United Kingdom, United States ## Features - AML Compliance - API - Access Management - Age Verification - Alerts/Notifications - Audit Management - Authentication - Background Screening - Behavioural Analytics - Biometrics - Case Management - Check Fraud Detection - Compliance Management - Compliance Tracking - Configurable Workflow - Customer Database - Customisable Branding - Dashboard - Data Capture and Transfer - Data Verification ## Integrations (1 total) - Okta ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Identity Verification Software](https://www.softwareadvice.co.nz/directory/4518/identity-verification/software) ## Related Categories - [Identity Verification Software](https://www.softwareadvice.co.nz/directory/4518/identity-verification/software) - [Identity Management Software](https://www.softwareadvice.co.nz/directory/4549/identity-management/software) - [Facial Recognition](https://www.softwareadvice.co.nz/directory/4799/facial-recognition-software/software) - [Address Verification Software](https://www.softwareadvice.co.nz/directory/4463/address-verification/software) - [AML Software](https://www.softwareadvice.co.nz/directory/4335/aml/software) ## Alternatives 1. [Microsoft Authenticator](https://www.softwareadvice.co.nz/software/399497/microsoft-authenticator) — 4.7/5 (405 reviews) 2. [Okta](https://www.softwareadvice.co.nz/software/419181/okta) — 4.7/5 (946 reviews) 3. [Auth0](https://www.softwareadvice.co.nz/software/107607/auth0) — 4.7/5 (147 reviews) 4. [LastPass](https://www.softwareadvice.co.nz/software/140455/lastpass-enterprise) — 4.6/5 (2787 reviews) 5. [SecureW2 JoinNow Platform](https://www.softwareadvice.co.nz/software/522522/JoinNow-Cloud-RADIUS) — 4.8/5 (49 reviews) ## Reviews ### "SumSub is a great choice when it comes to your customers verification" — 5.0/5 > **Ingus** | *13 January 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Product is easy to use, integration is quick and simple and the products they are developing and improving just aligns with our own development strategy and pipeline > > **Cons**: Reports could be better and more focused. Whilst they have all the necessary information, it feels to need some authenticity to them, maybe in the design of reports ----- ### "Sumsub KYC/AML Platform short review by KYC Advisor" — 5.0/5 > **Tatsiana** | *14 January 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: This software is quite easy to use, all relevant information is structed in appropriate sections and it has, from my point of view, intuitive user interface. As far as it seems to me as a daily user, such a product is flexible to introduction of required changes and amendments in accordance to the existing business processes which is extremely vital for such a tool. > > **Cons**: I would highlight some shortages in identification of submitted KYC documents (acceptance of inappropriate documents or, on the contrary, refusal of suitable KYC documents) which often go to Spam section. This can also refer to client applications which were automatically sent back for Resubmission of documents (KYC documents were reviewed by this robotic software). In my experience, in overall quantity of client applications the number of incorrectly rejected or accepted documents varies on average up to 10%. Nevertheless, before pointing this out as a flaw, the verification criteria for the system are to be double checked and updated on the regular basis. Since, I am not immersed in the details of this process due to the level of my duties, it is difficult for me to judge whether the inaccuracies I have indicated can be attributed to the shortcomings of this software. As I noticed, this product seems to have a good adaptability to the business process changes considering full scope of instruments this software shows. > > As a KYC Advisor I have been using Sumsub KYC/AML Platform during last year and keep doing this under different credentials of a Customer Service Advisor on another product at the same company. Until now, my functional responsibilities within SamSub platform implied, mainly, verification the KYC documents (submitted by the clients) that got into the Spam section, as well as documents that were automatically checked by robotic software (sent for Resubmission). ----- ### "Sumsub review" — 3.0/5 > **Olga** | *13 January 2022* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: We don't do manual KYCs anymore -time saver for us. > > **Cons**: We didn't have a proper intro into the tool. > > Couple of issues raised and we are in a doubt of provided solution ----- ### "A great solution that works almost out of the box" — 5.0/5 > **Verified Reviewer** | *14 January 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It has all the bells and whistles we can ask and if it is integrated through web (not API) it is almost an out of the box solution. > > **Cons**: The integration through API is not as flexible for independent services, for example: biometrics and background checks are one workflow and not be able to use each service independently :( > > We integrated the SumSub solution to our workflow in a less painful process than other solutions we used in the past. Which is great for our IT area. ----- ### "Easy integration with only few steps" — 5.0/5 > **Gergana** | *18 January 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: From a developer's point of view, it was important for me to be able to configure, integrate and test the overall process in a test environment. Luckily Sumsub supports that and when we were ready with our SaaS deploying and connecting Sumsub to production was really a piece of cake. Identity verification, liveness check and fraud check are the most important features for us as customers. > > **Cons**: The only thing that baffled us was that the translation keys were different on the staging and on the live environments. It was an issue at first but we managed to handle it. My advice would be to regularly check for updates because the platform is evolving and sometimes there're new translations that have to be adapted and added for the custom added languages which are our case. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/84225/sumsub-kycaml-platform?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/84225/sumsub-kycaml-platform) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data