--- description: Review of The Mortgage Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: The Mortgage Office | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Loan Servicing Software](/directory/4505/loan-servicing/software) > [The Mortgage Office](/software/84138/the-mortgage-office) # The Mortgage Office Canonical: https://www.softwareadvice.co.nz/software/84138/the-mortgage-office Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.nz/software/84138/the-mortgage-office?page=2) > The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processing, document storage, workflow automation and reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and caters to hard-money lenders, loan servicers, note servicers, cities, municipalities, banks, credit unions and private lenders. The Mortgage Office features loan tracking, which allows users to track loan charges, interests and advances. Users can also assign multiple funding sources for loans and send automated emails for borrower bills and statements. The Mortgage Office features adjustable rate mortgage (ARM) tools, complies with the Real Estate Settlement Procedures Act (RESPA) and offers QuickBooks integration. This integration allows users to automatically export data and prepare accounting reports such as accounts payable, accounts receivable and bank reconciliation. > > Verdict: Rated **4.8/5** by 285 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 285 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Applied Business Software - **Founded**: 1978 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Canada, Israel, New Zealand, Spain, United Kingdom, United States ## Features - ACH Payment Processing - API - Access Controls/Permissions - Accounting - Accounting Integration - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Alerts/Notifications - Amortisation Schedule - Approval Process Control - Asset Lifecycle Management - Audit Trail - Auto Loans - Automated Decisioning/Underwriting - Automatic Funds Distribution - Borrower Management - Business Loans - CRM ## Integrations (5 total) - HUB - Microsoft Word - QuickBooks Desktop - QuickBooks Enterprise - QuickBooks Online ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Loan Servicing Software](https://www.softwareadvice.co.nz/directory/4505/loan-servicing/software) ## Related Categories - [Loan Servicing Software](https://www.softwareadvice.co.nz/directory/4505/loan-servicing/software) - [Consulting CRM Software](https://www.softwareadvice.co.nz/directory/3837/consulting/software) - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Banking CRM Software](https://www.softwareadvice.co.nz/directory/336/banking-crm/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software) ## Alternatives 1. [Mortgage Automator](https://www.softwareadvice.co.nz/software/211774/mortgage-automator) — 4.9/5 (112 reviews) 2. [HES LoanBox](https://www.softwareadvice.co.nz/software/359651/hes-loanbox) — 4.9/5 (25 reviews) 3. [Margill Loan Manager](https://www.softwareadvice.co.nz/software/37771/margill-loan-manager) — 4.8/5 (48 reviews) 4. [Fintech Market Core System](https://www.softwareadvice.co.nz/software/418908/fintech-market-core-system) — 5.0/5 (8 reviews) 5. [Baseline](https://www.softwareadvice.co.nz/software/418242/baseline) — 4.9/5 (10 reviews) ## Reviews ### "Complete & Powerful Software Program with add on Modules giving you options to expand your services." — 5.0/5 > **Sandra** | *14 December 2017* | Insurance > > **Pros**: The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters \& Reports program is well designed and extremely east to use. > > **Cons**: I have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs. ----- ### "Capterra Review" — 5.0/5 > **Jacqueline** | *19 August 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I was especially impressed with the quality of the product. The Customer Service has been outstanding as they are extremely accommodating and helpful. > > **Cons**: N/A - I can't say there are any Cons about TMO. All of the > > The overall experience has been excellent. TMO goes above and beyond to assist their clients with any questions they have. In addition, the staff is immensely knowledgeable and friendly, and they are always available and willing to help. ----- ### "Great Product / Weak Service" — 3.0/5 > **Joshua** | *25 July 2016* | Real Estate | Recommendation rating: 4.0/10 > > **Pros**: Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it. > > **Cons**: IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE. > > The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them. Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars. ----- ### "TMO experience" — 5.0/5 > **Heather** | *11 December 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Easy process and helpful team. The training was good once I had a good understanding of what my company was looking for in the platform. > > **Cons**: Would like to see a draw option for conventional loan product. Our loans do not fully fit in the construction product. > > Great experience overall\! Staff is more than helpful. I am able to get help as needed. The end of year tax option is amazing\! ----- ### "TMO- the way to go in Mortgage Software" — 5.0/5 > **Pam** | *20 August 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and TMO is very supportive. The facility was very nice and the presentation was informative. > > **Cons**: I have no cons at this time, all looking good > > Great, the staff was very welcoming and helpful ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.co.nz/software/84138/the-mortgage-office?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/84138/the-mortgage-office) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data