EngageBay CRM

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About EngageBay CRM

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
EngageBay CRM Software - EngageBay landing pages screenshot
EngageBay CRM Software - EngageBay email contacts screenshot
EngageBay CRM Software - EngageBay contact details screenshot
EngageBay CRM Software - EngageBay forms screenshot
EngageBay CRM video
EngageBay CRM Software - EngageBay landing pages screenshot - thumbnail
EngageBay CRM Software - EngageBay email contacts screenshot - thumbnail
EngageBay CRM Software - EngageBay contact details screenshot - thumbnail
EngageBay CRM Software - EngageBay forms screenshot - thumbnail

EngageBay CRM pricing

EngageBay CRM has a free version and offers a free trial. EngageBay CRM paid version starts at US$14.99/month.

Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
Yes

Alternatives to EngageBay CRM

EngageBay CRM Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.5
Customer Support
4.8
5 reviews of 734 View all reviews
Steve
Steve
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/08/2023

Great CRM, You must consider when looking for a CRM!

EngageBay has exceeded my expectations. This program is truly starting to get my business going. I enjoyed my sales guy and everything he told me has been true, yes that's a first. The Customer Service people are great, they are there all the time and have really helped me along. The price was much less than the competition, and if you get the All-in-One set up, they do not nickel and dime you for more modules as its all in that package. I give EbgageBay 100% for all they are doing.

Pros

Without a doubt what I like the most is the customer service and all the help I receive. I am not a IT expert and hooking up apps and making SMS, automation and setting up my needs is not something I know a lot about. The Customer Service has been amazing and quite frankly beats the competition I have worked with. I found most companies to be all talk when it comes to helping, but EngageBay has helped me every step of the way, by chat and on the phone when I need extra help.The product is full of tools, I am using the "All In One" version and it does everything I need at half the price as the competition. It amazes me how many choices there are and how much I can do.I find this program will also grow great as our company grows. It's more than we need today, but it won't be next year and for the price, it would be silly to go anyplace else.

Cons

For me the thing I dislike the most about any program is learning how to use it. But like I said the support is great.There is not a lot I do not like about EngageBay, I am a very happy Customer. If I had to pick something, I would like to see a larger EngageBay University with many more in-depth and beginner videos. I am told this is coming, so that will be great!

Reasons for Switching to EngageBay CRM

I hate to get nickel and dimed, and the All-in-One program was great at EngageBay. The cost was much less them most, but the tools were more. The staff was easy to talk to. I really liked them a lot. I wish I would have come across them at the start of our search for a CRM. To me, it seemed like a natural choice, and in retrospect, I know it was the right choice now!
Simon
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 8/04/2024

I recommend coming from Hubspot

Pros

Easy to use interface, can integrate with enough other tools, it's simple to use and navigate

Cons

It isn't as comprehensive as some other CRMs in certain areas but it offers great value for what it does do.

Leah
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 9/04/2024

Jumped the gun on purchasing

Pros

The supposed all-in-one capability (although there are hidden fees, and it’s not compatible with critical widely used software), the capability for social media management, a bot builder, and the email marketing system.

Cons

You have to pay separately for website tracking, which wasn’t disclosed when I spent more than $2k purchasing the software. This is a major issue for my business and budget for the upfront expense, which is supposed to be an affordable alternative to HubSpot. The clunky user interface also leaves much to be desired. I have buyer’s remorse. There is also no integration with Outlook unless you use the web version, which is a big deal considering how prevalent Outlook is used in business.

Warren
  • Industry: Biotechnology
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 15/02/2024

Good option for someone needing a cost effective all in one CRM

The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.

Pros

The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.

Cons

You get what you pay for, it does what is needed, but does have limitations.

Alternatives Considered

Brevo and Klaviyo

Reasons for Choosing EngageBay CRM

Keap became too expensive when our contact list grew.

Switched From

Keap

Reasons for Switching to EngageBay CRM

Cost was significantly less and features were consistent.

Response from EngageBay

Hi Warren,
Thanks for your review.
I see that you rates us 3/10 on the "Likelihhod to recommend" parameter. Can you please let us know the reason for the low rating on that aspect. Your feedback will immensely help us.

Replied 16/02/2024
Chris
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/05/2024

Very happy with EngageBay

Support is very good and I find them to be very responsive

Pros

Email/SMS automations work well once they are setup

Cons

I wish there was a way to score old leads based on how many emails they have opened

Related categories