DealerCenter

Pros

The Interface, UI and UX looks smooth and all on point.
The possibility of doing and seeing pretty much everything regarding the lead history and the details of communication with him as well.
I pretty like fonts and the main page where you can pin your dealers dashboard!

Cons

Sometimes the load speeds with the VPN set up for USA server is dropping pretty significantly and you have to wait around 4 to 5 secs to see the actual window you are pressing at the moment and which you are actually trying to access.
I feel like the customer information sometimes is not located in the places I want it to see. For example, the ZIP code and the customers location is located in the "Credit App" section for some reason, which I couldn't find when I first launched this CRM.

Pros

Easy access to all portals. Love how easy it is to find all my clients and the way it adds information.

Cons

Sometimes the system glitches. Sometimes I cannot see the Experian credit reports or the status of clients is not accurate.p

Alternatives Considered

Reasons for Switching to DealerCenter

Pros

ROBUST SYSTEM FOR THE PRICE. EASY INTEGRATIONS.

Cons

IT'S UPDATED REGULARLY AND THINGS CHANGE TO MAKE IT "BETTER" BUT IT'S LESS AND LESS USER FRIENDLY. IT GETS MORE BUGS IN IT AND OPERATES SLOWER. AS THEY TRY TO IMPROVE IT, THE USABILITY AND FUNCTIONALITY DECREASES

Alternatives Considered

Reasons for Choosing DealerCenter

Switched From

Reasons for Switching to DealerCenter

Pros

Cloud based. One source DMS and BDC.. integration abilty

Cons

To many changes. Eventually you get use to the changes.. all for a better experience

Pros

great service, and easy to use interface. Very tool... especially with it being mobile friendly and via the easy to use app.

Cons

Overseas tech support can be a little challenging at times... yet usually it works out fine.

Pros

All of the staff I've dealt with has been very kind and professional. It has been very easy to get all of our data migrated and our account set up

Cons

Some of the features take a little bit to figure out.

Alternatives Considered

Reasons for Choosing DealerCenter

Switched From

Reasons for Switching to DealerCenter

Pros

Easy of use, it is simple to use and always available

Cons

required fields, changing the password so often better off using a authenticator

Alternatives Considered

Reasons for Switching to DealerCenter

Pros

HOW EVERYTHING IS AT YOUR FINGERTIPS....

Cons

THAT IT DONT ALWAYS SEND APP TO BANKS AND SOMETIMES HARD TO NAVIGATE BACK TO WHERE YOU WAS. NEED A SAVE TAP SO I CAN SAVE THE PREVIOUS DEAL WAS WORKING ON WHEN I SWITCH CARS.

Pros

It is fairly simple to use except the constant updates

Cons

Constant changing of platform. Finding it has changed about every 2 months

Alternatives Considered

Reasons for Switching to DealerCenter

Pros

It comprehensive ability to do all manner of things a dealership needs

Cons

Navigation is sometimes not clear. I ended up using the help[ a lot

Pros

Great and easy to use nice looking platform helps me get work done

Cons

The cost is a bit high but it does offer a lot

Pros

very easy to take payments and easy to fiend it all

Cons

understanding balance forward is not that easy yet.

Pros

EASY TO USE MY REP [sensitive content hidden] IS GREAT AND VERY HELPFUL

Cons

Customer support team was not helpful with the inventory transfer

Pros

Dealercenter included practically every category of use a dealership could need.

Cons

The software is unnecessarily complicated & even intimidating when simply attempting to make sense of it- offering a MUCH simpler version w/ needed items for a small/average dealership would be much more effective.
Also, every additional functionality required additional payments along w/ additional software support to implement, plus it made an already overly busy interface even more convoluted.
The programmers (who give themselves fancy names like "architect" or "engineer") likely pat themselves on the back for all that they have come up w/, but only they & other IT people actually like their product, they should attempt to sell for once & perhaps it would dawn on them that the rest of us aren't impressed w/ fancier, glorified calculators. The objective of the software has gotten lost in the weeds of complexity.

Pros

Leads, auto check. It is a very pleasing platform to work on!

Cons

There’s nothing that DealerCenter does not do! No complaints

Pros

It was much easier to process a deal and get funded

Cons

I DO NOT HAVE ANY COMPLAINTS AT ALL WITH DEALER CENTER

Pros

That you upload a vehicle & it’s there immediately for everyone to see

Cons

Certain you can’t do on your phone through the app where you mandatory need a desktop which is not convenient

Pros

So professional and extremely efficient in response

Cons

Is a lot to learn on it. Lol... But as a new user and beginner. Am doing my possible to learn and understand all the features on it.

Pros

It is easy to use and you can teach yourself how to use the site.

Cons

The inventory list doesn't pop up when I log in

Pros

All customer information in one spot with credit apps

Cons

lots of clicking to navigate around and not all information is easy to locate.

Pros

The price and the functionality works out great for us. It has met all of our needs for a start up dealer

Cons

I wish that it just pulled cost increases back out of quickbooks, when you make a cost adjustment

Pros

Access to a lot of stuff, it’s basically a full CRM if needed

Cons

Can be very difficult to find some stuff at first but once you get the hang of it.

Pros

Wow, Love this program! We use it at our smaller dealership and it is so user friendly. It is extremely easy to run deals to 5 lenders at one time to get the best approval for your customers, the support is really great too. We just got an awesome new rep named [sensitive content hidden] and wow, she is great. Shes so patient, calm, imformative and always looking out for our best interest. Her background working for a dealership like ours really makes me feel like she understands our struggles and stress. Highly recommend dealercenter and [sensitive content hidden] . Keep it up guys :)

Cons

Sometimes it can get buggy, but I've realized a lot of times it ends up being my own fault as I tend to move way to quickly through things and dont double check my work!

Pros

Lawana was great support for Autocheck representative. I love that I can check my vehicle history reports through dealercenter mobile.

Cons

I dislike my previous rep was nonresponsive to my request.

Pros

Easy access to log in and route to where I need to go & simple. Very easy to use.

Cons

I do not have any cons at this time. Nothing negative