--- description: Review of PhoneWagon Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PhoneWagon | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [PhoneWagon](/software/83496/phonewagon) # PhoneWagon Canonical: https://www.softwareadvice.co.nz/software/83496/phonewagon Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/83496/phonewagon?page=2) > PhoneWagon is a cloud-based business communication solution that enables small enterprises to manage marketing campaigns and track return on investment (ROI). The platform also allows users to track customer behavior, progress and more. Primary features of PhoneWagon include call recording, greeting/whisper messages, custom-call tagging, email summaries, call alerts, visitor and keyword-level tracking and automated text replies. Its call tracking functionality enables users to gain insight into multiple marketing campaigns (e.g. cost per lead, ad spends, revenue and conversion rate details). PhoneWagon includes a real-time reporting module that allows users to view call activity, for example, caller name, recordings, call tags and lead segmentation. Plus, the platform integrates with various third-party applications such as Google Adwords, HubSpot, Salesforce, Slack and Google Analytics. It is available on a per month subscription pricing and support is extended via phone, email, documentation and online helpdesk. > > Verdict: Rated **4.7/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 42 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PhoneWagon - **Location**: New York, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: We have plans starting at just $10/month\! Message us for this rate and mention you found us on G2Crowd\! Our standard plans include either 5, 20, or 50 numbers and all come with a money back guarantee\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Alerts/Notifications - Archiving & Retention - CRM - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Tracking Metrics - Call Transfer - Caller ID - Campaign Analytics - Conversion Tracking - Customisable Reports - Data Import/Export - Event Triggered Actions - File Transfer ## Integrations (3 total) - Google Ads - Google Analytics 360 - HubSpot CRM ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews) 2. [VoIP.ms](https://www.softwareadvice.co.nz/software/185743/voipms) — 4.8/5 (698 reviews) 3. [3CX](https://www.softwareadvice.co.nz/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 4. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (916 reviews) 5. [Google Voice](https://www.softwareadvice.co.nz/software/171496/google-voice) — 4.5/5 (722 reviews) ## Reviews ### "Fantastic Software" — 5.0/5 > **Diane** | *18 September 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The implementation was very simple and the user interface is easy to use. The software is awesome\! > > **Cons**: I do not have anything bad to say about this software. > > We are able to track all calls that come in from our advertising efforts. ----- ### "Best Call Tracking Value" — 5.0/5 > **Verified Reviewer** | *18 November 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation. > > **Cons**: We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp. > > We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service. ----- ### "WEAK SERVICE AND BAD SUPPORT" — 1.0/5 > **Fabricio** | *7 November 2020* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER > > **Cons**: NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE > > At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the \[SENSITIVE CONTENT HIDDEN\] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the \[SENSITIVE CONTENT HIDDEN\] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE. ----- ### "The Best Service Around" — 5.0/5 > **Verified Reviewer** | *17 October 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client\! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none. > > **Cons**: The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software\! ----- ### "Excellent all around - usability, price and customer service" — 5.0/5 > **Verified Reviewer** | *27 November 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Usability, data is presented in a straightforward, easy to digest manner. > > **Cons**: I have no complaints so far about PhoneWagon's software. > > I did months of research and speaking to several companies offering the same service and in the end, PhoneWagon was my choice. They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes. Can't say enough positive about the PhoneWagon product and team. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/83496/phonewagon?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/83496/phonewagon) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data