---
description: Review of Omnis Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Omnis | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Omnis](/software/83121/omnis)

# Omnis

Canonical: https://www.softwareadvice.co.nz/software/83121/omnis

> eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, and analytics.

The application comes with an omnichannel module which integrates voice, SMS, web, chat, email and fax on a single platform. Agents can use this system to log in to their queues, manage multiple statuses and perform tasks as per their assigned skill. Teams can manage customer information and keep track of interactions across different channels. Additionally, the solution comes with preview, power, progressive and predictive dialing and lets agents collaborate via an internal messenger.

eXsight Omnis allows users to design IVR projects such as auto-attendant, customer satisfaction survey, and callbacks. Additionally, it is suitable for industries such as retail, hospitality, healthcare, government, education and financial services.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: MTS IntegraTRAK
- **Location**: River Edge, US
- **Founded**: 1983

## Commercial Context

- **Starting Price**: US$55.00
- **Pricing Details**: Contact MTS for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
- Dashboard
- Email Management
- IVR

## Integrations (5 total)

- Dynamics 365
- Freshdesk
- Microsoft Teams
- ServiceNow
- WhatsApp

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software)
- [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software)
- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews)
2. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (314 reviews)
3. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
4. [RingCX](https://www.softwareadvice.co.nz/software/24307/ringcentral-contact) — 4.2/5 (253 reviews)
5. [JustCall](https://www.softwareadvice.co.nz/software/75453/justcall) — 4.1/5 (223 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/83121/omnis)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/omnis-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/83121/omnis> |
| en-GB | <https://www.softwareadvice.co.uk/software/83121/omnis> |
| en-IE | <https://www.softwareadvice.ie/software/83121/omnis> |
| en-NZ | <https://www.softwareadvice.co.nz/software/83121/omnis> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Omnis","description":"eXsight Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, and analytics.\n\nThe application comes with an omnichannel module which integrates voice, SMS, web, chat, email and fax on a single platform. Agents can use this system to log in to their queues, manage multiple statuses and perform tasks as per their assigned skill. Teams can manage customer information and keep track of interactions across different channels. Additionally, the solution comes with preview, power, progressive and predictive dialing and lets agents collaborate via an internal messenger.\n\neXsight Omnis allows users to design IVR projects such as auto-attendant, customer satisfaction survey, and callbacks. Additionally, it is suitable for industries such as retail, hospitality, healthcare, government, education and financial services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5047dc52-20d0-40c1-8bea-c979213926fc.png","url":"https://www.softwareadvice.co.nz/software/83121/omnis","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/83121/omnis#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"Omnis","position":3,"item":"/software/83121/omnis","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/83121/omnis#breadcrumblist"}]}
</script>