ProcessMaker

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About ProcessMaker

ProcessMaker is an open source business process management (BPM) and workflow management solution that offers a drag-and-drop interface for analysts to model approval-based workflows. The solution assists organizations in designing, automating and deploying business processes of different scales. The solution features a document builder that is used to create electronic receipts, letters, confirmations, invoices and contracts. The ProcessMaker designer provides a cloud-based drag-and-drop process modelling tool that allows users to create and edit process diagrams using BPMN standards. The designer resizes and labels all process elements and allows import and export of processes in the BPMN format. The designer enables users to create multi-language forms and subforms without programming knowledge. The solution provides offline access, which enables users to fill mobile forms and later synchronize data after coming online. The solution provides an activity dashboard that gives users visibility into how processes and employees are performing. The solution creates personalized dashboards based on process efficiency index and employee efficiency index. The solution is available on a monthly subscription basis.
ProcessMaker Software - Conditional gateways
ProcessMaker Software - Expense report form
ProcessMaker Software - Purchase order
ProcessMaker Software - Conditional gateways - thumbnail
ProcessMaker Software - Expense report form - thumbnail
ProcessMaker Software - Purchase order - thumbnail

ProcessMaker pricing

ProcessMaker has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

Alternatives to ProcessMaker

Oracle Business Process Management

Oracle BPM is a business process management software aiding collaboration between organizations' business and IT....

ProcessMaker Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.3
Customer Support
4.2
5 reviews of 175 View all reviews
Afolabi
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
2

5
Reviewed on 27/05/2019

Best BPM Software in the market

Processmaker is easy to use and customize. Highly recommended.

Pros

- This is an open source software that allows the easy automation of manual processes.
- Processmaker gets rid of the need for paper authorization with the use of digital signatures
- Easy to define and create a workflow process with the use of drag and drop objects
- The user interface is easy to use and understand
- Easy Integration with emails and financial systems

Cons

- Processmaker still has some compatibility issues with Internet explorer
- License is expensive
- As useful as this tool is, the ability for end users to reopen cases will be welcome

David
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 20/05/2019

Rich text for email template

Truly workflow has been simplified, regular office business processes have been automated. Instead of having to carry papers about from one office to another for approvals I can simply create a form On processmaker and route them digitally through the required offices

Pros

I really like the idea of the Rich text for the email template building. The rich text enables me design email templates without having to write the html scripts.

Furthermore,The pm functions are easy to understand and it's very easy to call the variables out on any dynaform.
Lastly, this application supports Javascript which is the simplest language to learn. With the javascript the forms can be controlled to suit the business requirements.
Forms can also be easily customized using html in the panel web control feature.

Cons

The mobile application version needs a little attention. The mobile application is great because it makes users in out office location take on pending request without having to use a desktop. However, I think processmaker should work on the interface and response of the mobile app to enhance user experience .

Ethan
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
3

3
Reviewed on 25/06/2019

Powerful customization, many bugs

Pros

ProcessMaker allows you to customize most aspects of your processes including the forms, the underlying logic, and email notifications. If you are asked to create a complicated system, it can probably keep up with you.

Cons

When we tried to use many of the features we discovered that there were bugs in those features. When I first setup a process, I had about 10 confirmed bugs in their bug tracker. It takes 6-12 months for bugs to get fixed in my experience and every time they release a minor update it fixes one of the bugs and adds a new one. For example, the search feature has been broken for several months now, so users have to use the reporting module to search for past cases. It runs much slower than the built in search.

Alternatives Considered

Nintex Process Platform

Reasons for Switching to ProcessMaker

Nintex didn't support approval workflows from their mobile app at the time.
José Antonio
José Antonio
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 15/10/2019

ProcessMaker experience

Started to used for quality process, connecting franchises and vendors to validate changes.. it was really usefil as we could engage several stakeholders that before had a very manual process.. process timings wer reduced from 30 days to less than 2

The interface is very web basic, but it has helped us significantly in our digitalization and process oriented journey

Pros

Very open BPM platform, can be connected to multiple platforms

Cons

Usability, ease of use is reasonable but a little updated

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to ProcessMaker

Cheaper option, easier to mantain
Verified Reviewer
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/03/2019

Good BPM Software

ProcessMaker is a good BPM software, it allows you to design our own web forms as the start of the workflow, action by email is also a good function for manager level to approval the request.

Pros

ProcessMaker helps our organization to transfer many business process into digital business process.

Cons

I think web entry form should be more flexible for user to design based on more front-end frameworks. Interface of ProcessMaker can be more cool or not just a software.

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