About JIRA Service Management
JIRA Service Management pricing
JIRA Service Management has a free version and offers a free trial. JIRA Service Management paid version starts at US$20.00/month.
Alternatives to JIRA Service Management
JIRA Service Management Reviews
Feature rating
- Industry: E-Learning
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
From the Trusted Atlassian
In a crowded space for helpdesk apps, Jira Service Desk stood out because of the company that backs it up, its family of related apps and, the current integrations with existing third-party apps out there. Jira SD is well worth trying out.
Pros
From the same company of my favorite and trusted apps like Trello and Jira... We then gave Jira Service Desk a try. The user interface has a modern look and feel and is intuitive enough even for a novice user or admin. It has a pretty standard set of tools to run your usual IT Helpdesk and Support roles straight out of the box (Incident management, Problem, Change, SLA management, etc.). In fact, you can set up your helpdesk well within an hour (of course not counting the per company nitty-gritty). Default setup works, but it's also super customizable based on your company needs. The Dashboard has all the at-a-glance metrics, statistics and graphs to keep you up to speed with the overall status.
Again, coming from Atlassian, it has a ton of possibilities in terms of integration with other apps. I feel the constant stream of dev improvements and updates.
Cons
Even though I mentioned that the third party apps can be easily integrable, we find the documentation for creating one's own integration apps a bit lacking. Also, the creation of tickets can be more streamlined or simplified (perhaps with the minimum number of fields and button clicks) to make it easier or faster to create and then further details can follow.
- Industry: Insurance
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Life Savior tool for Agile Projects
JIRA is becoming one shop all for all project management needs.
It also act as a tracking warehouse for all project management and IT management activities in current agile world.
Scrum meeting actions and stories are easy to browse compared to other existing tools on premise.
JIRA is also efficient to manage code control versioning easily by rapidly varying requirements.
It saves a huge cost for placeholder for our IT Asset management when migrated from traditional software
Pros
JIRA service management is very use friendly software in day to day project activities.
JIRA has been excellent tracking tool for testing bugs, defects easily during entire project cycle.
It is very effective place holder for IT asset management and project management phases.
JIRA has capabilities to integrate with multiple ITSM management tools and reporting tools for effective reports and dashboarding.
Cons
New changes for html pages take little more time for loading when moved to production.
Version controlling sometimes create hiccups during rollback period.
Alternatives Considered
ConfluenceReasons for Choosing JIRA Service Management
JIRA is more user friendly and easy to mange across enterprise compared to Excel. Macros behaviors were pain points during maintenance but JIRA resulted as cost effective tool for corporates model.Switched From
Microsoft ExcelReasons for Switching to JIRA Service Management
It is more cost effective and user friendly software compared to Confluence. It is easy to track for scrum stories and follow agile approach to avoid standard documentation hours- Industry: Utilities
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Administrator
Pros
The product is easy to use and user friendly
Cons
The product cannot integrate with the existing company project and incident management application
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Service Management Tool Anybody Can Use
Pros
The ease of use and anybody can use the tool for Ticketing, project management, issue tracking, dashboards etc...
Cons
The options are at times clumsy and confuse the end users when the data is too much.
Alternatives Considered
ServiceNowReasons for Choosing JIRA Service Management
The cost was too high and we couldn't afford the price for the project budget.Switched From
Track-It!- Industry: Computer Software
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent project management tool
I have been working with JIRA Service Management for 4 years now and I found out that every process connected to software development can be easily described and tracked using this tool. I have also used the ticketing system a lot and found it very intuitive and always found what I needed.
Pros
It's the best tool for project management I have worked with. It's best at tracking progress of user stories and tasks, but works well also as a ticketing system and time tracking application. It is easy to track multiple projects at once thank to a possibility to create dashboards and groups for each of them. It can also be integrated with confluence in order implement an integrated knowledge base.
Cons
The text editor could be improved, as well as some features could be implemented to make the user stories and filtering management a bit more user-friendly and provide better user experience.
