--- description: Review of Dial800 CallView360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dial800 CallView360 | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/1718/call-recording/software) > [Dial800 CallView360](/software/81858/dial800) # Dial800 CallView360 Canonical: https://www.softwareadvice.co.nz/software/81858/dial800 Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/81858/dial800?page=2) > Make every conversation count using cloud-based campaign tracking, automated analytics, and real-time insights. Leverage Dial800's integrative platform to easily analyze the results of your campaigns. Real-time call and text tracking, and optimized communications with your customers using our cloud-based business phone system. CALL \& TEXT TRACKING: Get hundreds of data points on every customer interaction. Easy integrations with leading business platforms to share your call tracking data. ADVANCED CALL FLOWS \& ROUTING MANAGEMENT: Learn how organizations of every size benefit from Dial800's routing system, designed to optimize caller experience. TARGETED ANALYTICS: Built-in AI analytics and custom reporting \& KPI dashboards. ADD-ON BUSINESS PHONE SERVICES: Cloud-based business phone services with tools for voice, video, and messaging - Track, take, and make your calls with Dial800. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dial800 - **Founded**: 1989 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Flat Rate - **Pricing Details**: Dial800 offers 3 call tracking plans. Basic, at $50/month, includes our most requested features. Power, at $225/month, includes all the Basic features PLUS Dynamic Number Insertion, real-time events, and advanced reporting. Enterprise, at $500/month, includes all Basic and Power features PLUS RoundTrip API, agency sub-accounts, and a dedicated Account Manager. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Archiving & Retention - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tagging - Call Tracking - Call Tracking Metrics - Campaign Analytics - Customisable Reports - File Transfer - IVR - Keyword Tracking - Lead Management - Queue Management - ROI Tracking - Real-Time Analytics - Real-Time Data ## Integrations (3 total) - Google Analytics 360 - HubSpot CRM - NetSuite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) ## Related Categories - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) - [Online Meeting Software](https://www.softwareadvice.co.nz/directory/852/online-meeting/software) - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) ## Alternatives 1. [RingEX](https://www.softwareadvice.co.nz/software/173497/officeuk) — 4.2/5 (1200 reviews) 2. [800.com](https://www.softwareadvice.co.nz/software/120982/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.softwareadvice.co.nz/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 4. [CTM](https://www.softwareadvice.co.nz/software/112191/calltrackingmetrics) — 4.6/5 (150 reviews) 5. [Dialpad](https://www.softwareadvice.co.nz/software/74028/dialpad) — 4.2/5 (562 reviews) ## Reviews ### "Know your calls" — 5.0/5 > **Verified Reviewer** | *30 October 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: This software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents. > > **Cons**: I didn’t have any problems. Absolutely loved it. > > Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business. ----- ### "Dial800 Surpasses Expectations" — 5.0/5 > **Shannon** | *2 April 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Dial800 offers top of the line customer service. They are a solutions-oriented team, continually looking to expand, evolve, and develop new tools and features for customers. Having a provider like Dial800 that is turnkey at a reasonable cost helps keep my business running smoothly. > > **Cons**: One thing I am not a fan is the cost associated with inactive TFN's. That's not necessarily a knock on Dial800 as it's a industry standard when resting TFN's with a RespOrg, but it's an added expensive I do not look forward to seeing in the invoice each month. > > Since I started my business in 2021, Dial800 embraced the new relationship and has taken great care of me. They explain processes, do the heavy lifting for me, and check in often to ensure my needs are met. ----- ### "Call tracking is easy now" — 3.0/5 > **Verified Reviewer** | *3 November 2018* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: Used it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call. > > **Cons**: There isn't anything I dislike about this but yes support could be little better.thanks > > Overall experience is good, it is actually quite helpful. ----- ### "The best in the biz" — 5.0/5 > **Shaun** | *30 May 2024* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: Works great\! Staff is amazing\! \[sensitive content hidden\] is hands on and always delivers\! Great team to work with\! > > **Cons**: None\! Love it all\! Has made biz a lot easier\! ----- ### "Everything you could ask for in a phone tracking software \!" — 5.0/5 > **Paul** | *30 March 2022* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Easy to set up easy to route, inexpensive enough to include without charging the customer anything or a nominal fee or a pass through\! > > **Cons**: We like it just the way it is, and \[SENSITIVE CONTENT\] who has been our company customer rep for years is very attentive to our needs- always gets to the root of what we ask or need from the software including training. > > The biggest benifit is being able to show response on an ad campaign when the \[SENSITIVE CONTENT\]- who likely is not taking calls does not think he is gtting a big enough response some times we listen to calls together sometimes I send the calls and sometimes they log in but it makes our efforts transparent and the success is obvious at the end of the day its proof we are doing our job for the client. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/81858/dial800?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/81858/dial800) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data