CallHippo

Pros

CallHippo is very easy to use. The features are nice and straightforward. The customer support is one of the best and resolve problems instantly once you inform them. Even if a call doesn't go through, you are made aware of the reason why. The monitoring feature is nice too and helps keep the team on track.

Cons

Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call reminder feature is a little buggy

Pros

The strength of the call and the connectivity

Cons

Sometimes a Technical Glitch flows but it is not frequent

Pros

when we used it over a year ago . we had customer service in the Philippines and I BeLive it worked ok

Cons

it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !! i emailed customer service few times and they refuse to credit the next year . i have never heard of such thing !!! be carful !!!1

Pros

User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve.

Cons

he range of features, including call tracking, call recording, and IVR, enhances functionality and improves customer service.

Pros

CallHippo excels in providing a comprehensive set of features designed to streamline business communication. Its call tracking, analytics, and high-quality call services have helped improve our interactions with clients, making them more efficient and organized.

The interface is clean and easy to use, which allows our team to adopt the platform quickly without any technical challenges. The reliability and performance have been consistently impressive.

Cons

Though CallHippo offers a fantastic range of features, there’s room for even more customization, especially when it comes to reporting and analytics. While
the available options are robust, having more flexibility in tailoring reports to specific needs could further enhance the experience. However, this is a
minor consideration, as the platform already meets our needs effectively.

Pros

The Service, Quality and the pricing is what Callhippo can offer. The call hippo team is always there and we appreciate their patience in understanding the issues and the response to our queries.

Cons

Nothing serious, the Dailer design can be modified.

Pros

Service is impeccable. The best part about them is the support team who actually take the time to help each and every small request of the customer. Also the team is well versed with the system (which many tech teams these days are not).

Cons

Nothing I can think of. Just writing this section as the form had a minimum of 40 characters.

Pros

What I liked most about CallHippo is its user-friendly interface and the ability to easily set up virtual phone numbers. This feature has allowed my team to
communicate effectively with clients across different regions, enhancing our global outreach. The call quality is consistently clear, and the integration
with our CRM system has made managing customer interactions seamless.

Cons

One aspect I liked least was the initial learning curve with some advanced features. While the platform is generally intuitive, navigating through the more
complex functionalities took a bit of time for my team to fully grasp. However, once we got the hang of it, the benefits were clear.

Pros

Call Quality
Productivity tracking
Easy to use
Works in low-coverage areas also

Cons

Sometimes it disconnects automatically when we are on call

Pros

The ability to monitor and analyze call data in real-time has been a game-changer for our customer service team. The platform's integration with our CRM allows us to keep all interactions organized and accessible.

Cons

I would appreciate more customizable features in the dashboard to tailor the interface to our specific needs.

Pros

What stood out most about CallHippo VOIP was its user-friendly interface, providing seamless call management. The extensive feature set, including call recording and analytics, enhanced communication efficiency. The affordability, scalability, and responsive customer support further solidified CallHippo as our preferred VOIP solution

Cons

I couldn't find anything negative about the system

Alternatives Considered

Reasons for Switching to CallHippo

Pros

Call Hippo provides the best prices in VoIP

Cons

Customer service is too slow, Like they reply so late

Alternatives Considered

Reasons for Choosing CallHippo

Switched From

Pros

User-friendly interface.
Mobile and Web Applications.

Cons

International calling rates are bit pricy .

Pros

It is one of the only VOIP services I used that provides an easy-to-use dashboard, with almost every feature readily available.

Cons

I haven't noticed too many issues as of now. However, the frequent verification for numbers can be reduced.

Pros

CallHippo provides excellent call quality, and I've never encountered any echo or other issues while using their services.

Pros

CallHippo shines with its affordability and user-friendly interface, making it a popular choice for businesses, especially those new to call center solutions. Users also appreciate its call recording, routing, voicemail features, and integrations with other tools. International calling capabilities are a major perk for globally operating businesses.

Cons

While CallHippo is praised for affordability and ease of use, some users found pricing plans confusing and call quality inconsistent. Difficulty canceling service and limitations with SMS receiving were also mentioned. Consider these factors if you're evaluating CallHippo for your business.

Pros

He helped me change my number quickly. He took the initiative and got this done.

Cons

Excellent with his knowledge and quite courteous

Pros

No call drops and excellent service call record update immediate

Cons

nothing compared to other software no specific

Pros

It serves the purpose of obtaining virtual US numbers and this helps us to test our software products more accurately.

Cons

I'm sure many bugs can be found in this product. I found a few by just using it for one or two days.

Examples:

1. To convert a "Test Analyst" user to a different role (even with the Owner profile) I had to open a chat and talk to support.
2. When trying to view the Help section, it redirects to a login page & even with the correct usernames & passwords, it says invalid login.

Pros

The interface is very friendly to new users and I love it comes with a browser extension.

Cons

Sometimes the quality of the call can be improved.

Pros

The ease of use with this is beyond exceptional. The kind of support and the TAT is something to talk about. The best software we have invested in.

Cons

There is actually nothing that we do not like about the CallHippo.

Pros

Timely service, Quick TAT, Clarity in calls incoming and outgoing

Cons

More often texting gets impacted due to slow connectivity

Pros

It works
support people are very helpful!

Cons

It could be a little more user friendly, sometimes I need to test a number when it just sits there...and it will ring busy on my own number.

Pros

User-friendly application. More accurate & quality of voice.

Cons

Easy to use and has a greater number of features as well. It fulfills all business needs accurately.

Pros

Value for Money. Easy interface. Good customer support

Cons

I did not find any such shortcomings in Call Hippo till date