About 3CX

3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the features of an advanced contact center at a fraction of the cost. 3CX can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. Installation and maintenance can be handled effortlessly by anyone, whether installed on-premises on Windows or Linux on an appliance or server, or in the cloud.
3CX Software - 3CX chat box in website
3CX Software - 3CX incoming call
3CX Software - 3CX management console
3CX Software - 3CX wallboard
3CX Software - video conference
3CX video
3CX Software - 3CX chat box in website - thumbnail
3CX Software - 3CX incoming call - thumbnail
3CX Software - 3CX management console - thumbnail
3CX Software - 3CX wallboard - thumbnail
3CX Software - video conference - thumbnail

3CX pricing

3CX has a free version and offers a free trial. 3CX paid version starts at $0.00/month.

Starting Price:
$0.00/month
Free Version:
Yes
Free trial:
Yes

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Cisco Jabber

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Switchvox Phone System

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Zoiper is an on-premise and cloud-based softphone solution that caters to service providers, call centers, VoIP... Learn more

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Phone.com

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3CX Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.4
Customer Support
4.1
5 reviews of 404 View all reviews
Christoph
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
3

5
Reviewed on 3/09/2021

3CX offers everything you need for low budget

well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.

Pros

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.

Cons

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Response from 3CX

Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years!
Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/
We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.

Replied 18/10/2021
Cliff Ian
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/07/2022

3cX for your call center and VoIP needs

Overall, I have no complaints on 3CX as we are very satisfied.

Pros

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Cons

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Alternatives Considered

VICIdial

Reasons for Choosing 3CX

Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.

Switched From

Dialfire

Reasons for Switching to 3CX

VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.

Response from 3CX

Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!

Replied 3/08/2022
Bridget
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 4/12/2023

Why change what isn't broken

Pros

It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk.

Cons

The app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore.

Response from 3CX

Hello Bridget,

Thank you for your review. We appreciate you highlighting the benefits of using the mobile app for business calls.

Regarding the desktop app, we understand your concern about its size. Visual changes often accompany system updates as the software evolves.

We now offer a Windows softphone, which might be a more suitable option for you. You can find more information about the Windows softphone at https://www.3cx.com/user-manual/windows-softphone-app/.

If you have any further questions please reach out to 3CX Customer Service team via Live Chat bubble found on our website and they will be happy to answer your questions.

Replied 15/12/2023
Mia
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2023

Easy Peasy

Overall I've liked using 3CX. Easy to use, and efficient.

Pros

I like the efficiency of the product. Its easy to make, receive and transfer calls using this system. No need for big bulky phone taking up more room on the desk, just simply type the number in using the numbers on the keyboard, and plug in a headset to the USB port.

Cons

Its not great when the internet goes down, as the calls then drop. However this is part and parcel of not having a physical desk phone.

Response from 3CX

Hello Mia! Thank you for your great review. We're pleased to hear you appreciate the efficiency of 3CX and find making, receiving, and transferring calls easy with our system. It's great that the space-saving aspect and simplicity of using a keyboard and headset are beneficial for you. Thanks for choosing 3CX!

Replied 3/01/2024
Andreas
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 5/07/2022

phonesystems do still excist and usability ontop

3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

Pros

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Cons

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

Alternatives Considered

RingCentral MVP and Zoom

Reasons for Choosing 3CX

to many bugs and price

Switched From

Skype

Reasons for Switching to 3CX

for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings

Response from 3CX

Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.

Replied 11/07/2022

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