Agiliron

Pros

(1) Best value for the money.
(2) Onboarding process is great.
(3) Staff training is great.
(4) Centrally managed inventory for multiple stores/warehouses and multiple sales channels.
(5) Inventory includes ability to enter SEO information and product images (used with B2C/B2B/POS channels), maintain multiple vendors for each product, and several other features which we have yet to implement.
(6) CRM is good.
(7) Ability to perform bulk updates is great.
(8) Moving to Agiliron allowed us to standardize our inventory throughout the organization.

Cons

(1) Learning curve is steep. We have leaned heavily on Onboarding team.
(2) Product requires multiple steps to perform the same tasks compared to QuickBooks.
(3) Agiliron interface is not very intuitive. Its focus is on looking up information versus creating new transactions or list items.
(4) Support is slow to respond to requests outside of the simple.
(5) The online Learning Center does not give good directions in the How-To sections.
(6) CRM side does not allow creation of Quotes for Leads and Prospects, only Customers.
(7) Built-in reports are lacking, and common reports are missing (e.g., Customer A/R Aging Report, Product Margin Report).
(8) Payment Terms do not do anything. They are just another list item. If a customer has terms of 1% 10 Net 30 and they pay within the 10-day discount window, Agiliron will just treat the payment as being short, leaving a balance due. You must reopen the original invoice and enter the discount manually, line-by-line, for each product before you post the customer payment. This is not efficient and is time-consuming.
(9) QuickBooks Desktop is not updated for each change to an order. Sales are not posted until the sale is paid in full. If you change the point upon which the import occurs, you will have issues in Agiliron. We have been told that Agiliron integrates better with QuickBooks Online. This should not be the case if you advertise that your software integrates with both online and desktop versions.

Pros

Attention from Agiliron support was consistent throughout the entire process.

Cons

Agiliron seems to be working hard to add more custom features.

Pros

Agiliron has alot of connections with online platforms and we were looking for that and it works well in this aspect.

Cons

The program is in a testing state so there are lots of bugs, things not functioning as they are said to. What works works good but new udates can bring new headaches.

Pros

The UI is pretty intuitive.
I really like how the support team is very quick to help resolve any issues or answer your questions.

Cons

There are a few lookups that aren't as seamless as I'd like.

Alternatives Considered

Reasons for Choosing Agiliron

Switched From

Reasons for Switching to Agiliron

Pros

The software offers everything we need at a reasonable price, and the onboarding team has been incredibly helpful and easy to reach out to.

Cons

one thing that i didn't like that we cant switch the order to an invoice from the shipping section we have to go back to order management and invoice it, it's not a real issue its just will be easer to be able to handle everything from one place

Alternatives Considered

Reasons for Switching to Agiliron

Pros

You select the merchant service provider that meets your needs and the future of Multi-Channel Agilion and NetSuite's architecture integration similarities.

Cons

To meet our end goal, we use OOS IT support.

Alternatives Considered

Reasons for Choosing Agiliron

Switched From

Reasons for Switching to Agiliron

Pros

Being able to have Agiliron customize our pricing system to have a complete landed cost of getting imported products priced properly was a huge asset to our company

Cons

Many small corrections had to be made as it seems geared towards selling on-hand products rather than quoting and selling products that we do not keep in stock, and would have to order if a customer accepts the quote. Some of this was just due to figuring out the product in the 'learning curve' portion of getting a new system.

Pros

Wide range of integrations and the integrations are solid and in depth.
Formula based pricing options are really good
Many features compared to alternatives
Reasonable price considering the alternatives.

Cons

Software is localised for USA/Northern America. Weight/Date/Phone formats are all tailored to North America rather than Europe/Global.
Payment processing options are also limited to North America

Alternatives Considered

Reasons for Choosing Agiliron

Switched From

Pros

Responsive Support: Agiliron offers timely and responsive support, ensuring that issues are addressed quickly, minimizing downtime or disruptions in daily operations.

Cons

Takes too long to load, no pick option, QBO did not integrate well.

Pros

Built in integration with multiple sales channels, robust POS

Cons

steep learning curve, user interface could be improved to be more intuitive

Pros

Agiliron is used to house all of our inventory and is distributed to multiple Shopify websites.

Cons

Agiliron solves all of our needs, there isn't anything I dislike.

Pros

Agiliron is a quality software. [sensitive content hidden]
was very helpful and patient with the on boarding. Agiliron keeps getting better and has integrated with many other systems. It has helped us grow our business exponentially.

Cons

I wish that it ran a little bit faster.

Pros

The onboarding process, ease of use, and customer support.

Cons

I have not experienced anything that I can say I like least.

Pros

We have been working with Agiliron for a number of years and could not be happier. We have been in business over 45 years and have had a hard time finding a company that is not only personable, but efficient as well.

Most companies we find, wanted to sell you their system then basically forget about you. Frankly, we are a small company and I know they must have bigger clients but they always make us feel like we are very important and go out of their way to help us. I find it amazing, and refreshing, in today's business atmosphere that their are still companies like Agiliron with old fashioned values and the willingness to see us succeed.

Cons

There is nothing that I don't like about this software.

Pros

We searched for a long time for a software system that had everything we needed. Agiliron had everything we needed plus more options that we look forward to utilizing in the future. Everyone has been so helpful in integration and training on how to use the software.

Cons

The transfer of items from our current system to Agiliron has been very time consuming. I understand that would be with any company we where transferring to though.

Alternatives Considered

Reasons for Choosing Agiliron

Switched From

Reasons for Switching to Agiliron

Pros

-Connects us to Amazon, eBay, Shopify, CommerceHub and EDI systems. Collects orders from all those sources as well as in-store and phone orders into one place, allowing for easy shipping and sales tracking.
-Connected systems let our customer support personnel easily find accounts and orders and attach records from service calls.
-Developers work to create tools for new business needs as they arise.

Cons

-System complexity requires extensive training for new staff
-Requires multiple steps for most common operations

Pros

Overall, the product is easy to use and offers many facets of use. After over a year of using the service, I am discovering there are more and more features I could be - and could have been - using all along. I am sure I will continue to discover more features as I work with our new customer representative who has been recently assigned to our account. Parry has been excellent in educating me and going above and beyond to help me with what I need Agiliron to do for me.

Cons

Although I did not help set up this product and I was not involved with integration, we have used Agiliron since the start of opening our retail store over a year ago. One thing I have found to be difficult with Agiliron is physical inventory. We have only done physical inventory once, and while we were trained, the process was clunky and inventory was not recorded correctly.

Pros

The software helps to easily manage sales from Amazon, eBay, POS, etc. This is a great solution to help organize and manage your entire business in one location.

Cons

Over the years the company has done an excellent job of adding to their software and integrations to marketplaces. This has helped to minimize things I was finding more difficult in the software.

Pros

I like that it integrates with Shopify and Quickbooks, it has options for customization, and there is endless opportunities for growth. Support is almost instantaneous, and they helped me implement the program and continue to support us.

Cons

So far the only downside is not being able to rearrange the products in a quote/sales order, and not being able to enter a product by any word it has to be entered exactly how it is labeled in the product screen, there are ways around both of these items, and I have been assured they are working on a permanent fix.

Alternatives Considered

Reasons for Choosing Agiliron

Reasons for Switching to Agiliron

Pros

I’m a QuickBooks user have been using the POS and Enterprise for 14years, but my business grew and was looking for a software that will fit my business. We did a lot of research, and we came across Agiliron, did the 30-day free trial. Found out that Agiliron was very easy to use, has the features that I was looking for and is at an affordable price. Have been using Agiliron for more than year, works perfect and the best part is that it has a great support team that resolve your situation as soon as possible.

Cons

Only downsize is not their certain features that need upgrading but like any other software upgrading is needed.

Pros

Agiliron has an inventory and POS system. It works well for our company. We can set up different pricing for the different catalog customers. It is easy to use after the full setup. The system has the clock in and out for the staff and counts cash. It also can works well with QuickBooks. It is good for small or medium businesses to do the inventory.

Cons

Get Ready to learn. Agiliron is software. Please get ready to learn. You were maybe stressed at the beginning. However, it is easier when you familiar with the system. It takes time to set up. Please download the template and start to work on your inventory. It will save time to sync the system.

Pros

Agiliron is just that Agile. They are opened to working with us and our growing business needs. They are very helpful in building and designing the software experience to meet our needs. They welcome input from us and are willing to help in any way possible

Cons

Right now there are no Cons. Early on we had some issues with how to implement the system to fit all of our needs but as we learned the product and our relationship matured with Agiliron this became a non issue.

Pros

Agiliron's B2B website features have helped us streamline our order processes. Our customers now have the ability to place orders online and the orders appear in our back office ready to go. This has eliminated a ton on manual entries and has saved us time and money compared to other systems. We also do not need to try and connect a bunch of different programs through various enterprise systems.

Cons

Sometime was a little buggy when we first implemented, but customer support is always there to help and correct issues.

Pros

I liked that I can have a front website customized to my particular needs, an internal management system for my business, and it is easily accessible across any device that can access the internet.

Cons

The only slight downside is a large learning curve to get used to its complex system.

Pros

Setting up the online store was easy and the onboarding folks did the product import.

Cons

The reporting is the not the most intuitive.