--- description: Review of SiteMinder Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SiteMinder | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Motel Software](/directory/3968/motel/software) > [SiteMinder](/software/79245/site-minder) # SiteMinder Canonical: https://www.softwareadvice.co.nz/software/79245/site-minder Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/79245/site-minder?page=2) > Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgrade or scale their businesses. Built on a foundation of core capabilities, SiteMinder is a platform with a rich ecosystem of hotel systems, apps and experts. By bringing it all seamlessly together, we’re opening up opportunities for more hotel businesses, every day. Our platform includes: a Channel Manager, Hotel Booking Engine, Metasearch, Hotel Website Builder, Hotel Payment Processing, Hotel Business Intelligence, Mobile App and access to the Global Distribution System. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: \#1πŸ† Best Hotel E-Commerce Platform \#1πŸ† Hoteliers Choice Award \#1πŸ† Best Channel Manager \#1πŸ† Best Booking Engine \#1πŸ† Best Metasearch Management Software \#1πŸ† Best Website Design \& CMS \#2πŸ₯ˆ Rate Shopping \& Market Intelligence > > Verdict: Rated **4.2/5** by 257 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 257 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SiteMinder - **Location**: Sydney, NSW, Australia - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$85.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Indonesian, Italian, Portuguese, Spanish, Thai - **Available Countries**: Australia, Canada, Colombia, Costa Rica, Estonia, Fiji, Finland, France, Germany, Ghana, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines and 11 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Availability Management - Billing & Invoicing - Booking Management - CRM - Calendar Sync - Channel Analytics - Channel Management - Communications Management - Credit Card Processing - Customer Database - Customer Support - Customisable Reports - Customisable Templates - Data Import/Export - Data Synchronisation - Discount Management ## Integrations (13 total) - 3RPMS - 5stelle - Avvio Suite - Booking Direct - Cendyn Guestrev - Cloudbeds - Little Hotelier - RevControl - Revpar Guru - Right Revenue - RoomPriceGenie - RoomRaccoon - Smartpricing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Motel Software](https://www.softwareadvice.co.nz/directory/3968/motel/software) ## Related Categories - [Motel Software](https://www.softwareadvice.co.nz/directory/3968/motel/software) - [Hotel Channel Management Systems](https://www.softwareadvice.co.nz/directory/4345/hotel-channel-management/software) - [Resort Management Software](https://www.softwareadvice.co.nz/directory/582/resort/software) - [Online Booking Systems](https://www.softwareadvice.co.nz/directory/432/reservation/software) - [Hotel Management Software](https://www.softwareadvice.co.nz/directory/4504/hotel-management/software) ## Alternatives 1. 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I highly recommended to revenue manager and general manager of small to mid sized properties > > **Cons**: none, I did not find anything that i would consider a flaw ----- ### "Excellent Service" β€” 5.0/5 > **Madison** | *13 June 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. The response was prompt and the guidance I received was clear and effective. > > **Cons**: Sometimes the channel name on a booking gets changed when the reservation is interfaced to Opera. This causes confusion for the front office team, as the original source of the booking becomes unclear such as Trip.com changed to TIP. Ensuring that the correct channel name remains consistent during the interface process would improve accuracy and operational efficiency. > > I sincerely thank you for the exceptional assistance provide. Your team was not only knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. From the moment I reached out, the response was prompt and the guidance I received was clear and effective. It's reassuring to know that we can rely on such a responsive and professional team when we need help. Additionally, I want to express my appreciation for the SiteMinder platform itself. It continues to be a reliable and user-friendly solution that supports our daily operations seamlessly. Thank you once again for your excellent service. ----- ### "Worst Customer Support\!" β€” 3.0/5 > **Sally** | *1 August 2019* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Easy for basic use, no installation cost, reasonably priced. This is where the pros stop. > > **Cons**: The customer support\!\! The worst I have experienced. In fact it is non existent. Since years I have been trying to get a rate loaded, and I was not getting anywhere. I follow the steps and it says its loaded, but when client tries to use the rate code, they cannot. So they tell us they don't see the rate code. Anyways I gave up, since it was taking up too much of my time and getting nowhere. A few months ago, I ran into the same contractual issue with client, who insisted I load the rate code. This time, (due to my previous experience), I delegated the job to another colleague of mine and was hoping she would have a different experience. But no, she was given the same run around and got nowhere. She has given up too. We are still without that rate loaded, and don't think it ever will be. Not with siteminder at least. > > Worst customer service. ----- ### "Best Channel Manager" β€” 5.0/5 > **Barbara** | *27 June 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: \* Easy to use \* I love the insights tab because it offers us a wealth of information \* The 24/7 live chat feature facilitates prompt access to answers. > > **Cons**: The updated version. I still favor the previous Siteminder version. There is nothing else significant aside from the above mentioned > > Consistently excellent, particularly with chat agents such as \[sensitive content hidden\]. Always responsive and capable of addressing any inquiries I have or providing assistance with the challenges I encounter. ----- ### "Reliable and Efficient Channel Manager with Great Support" β€” 5.0/5 > **Heshem** | *21 May 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: SiteMinder has consistently provided a reliable and user-friendly interface that simplifies channel management across multiple OTAs. What I appreciate most is the seamless integration process, real-time rate and availability updates, and the strong customer support. It significantly reduces manual work and ensures consistency across platforms, which is crucial for maintaining high occupancy and rate integrity. > > **Cons**: I haven't experienced any issues with the support β€” it has been responsive and helpful whenever needed. > > My overall experience with SiteMinder has been very positive. The platform is reliable, easy to use, and has streamlined our channel management. It saves time, reduces manual errors, and the support team has been consistently helpful. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.co.nz/software/79245/site-minder?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/79245/site-minder) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data