--- description: Review of Cytracom Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cytracom | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Auto Attendant Software](/directory/1328/auto-attendant/software) > [Cytracom](/software/79209/cytracom) # Cytracom Canonical: https://www.softwareadvice.co.nz/software/79209/cytracom Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/79209/cytracom?page=2) > Designed to connect MSPs and customers, Cytracom is a complete UCaaS platform that streamlines business communications by centralizing business messaging \& calling in one platform. Cytracom contextualizes business calls by providing system integration with Microsoft, Salesforce, Hubspot, Zendesk, and more. As a critical component for day-to-day operations, Cytracom provides a fully-featured platform that includes SMS/MMS messaging, visual voicemail system, call queueing, call recording, auto attendants, contact management, and more. Engage customers 24/7 with unlimited calling within the US and Canada. Leverage Cytracom's iOS and Android compatible app for on-the-go access. Live support is available to provide dedicated assistance for simplifying Cytracom to customers. > > Verdict: Rated **4.7/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 18 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Cytracom - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$29.95 - **Pricing model**: Per Feature (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automatic Call Distribution - CRM - Call Centre Management - Call Conferencing - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Caller ID - Chat/Messaging - Computer Telephony Integration ## Integrations (2 total) - ConnectWise Automate - HubSpot CRM ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) ## Related Categories - [Auto Attendant Software](https://www.softwareadvice.co.nz/directory/1328/auto-attendant/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) ## Alternatives 1. [Wildix](https://www.softwareadvice.co.nz/software/208756/wildix) — 4.7/5 (209 reviews) 2. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24046 reviews) 3. [Microsoft Teams](https://www.softwareadvice.co.nz/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Zoom Workplace](https://www.softwareadvice.co.nz/software/101384/zoom) — 4.6/5 (14526 reviews) 5. [Flock](https://www.softwareadvice.co.nz/software/165028/flock) — 4.5/5 (344 reviews) ## Reviews ### "Cytracom Desktop App is great for a mobile or remote workforce" — 5.0/5 > **Brian** | *22 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers. > > **Cons**: I would like it to provide integration with Zoom/Webex/Video conferencing. > > The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point. ----- ### "Glad I learned about this company" — 5.0/5 > **Bobby** | *9 March 2021* | Maritime | Recommendation rating: 10.0/10 > > **Pros**: Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites. > > **Cons**: I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new. > > He’s been excellent and have received tremendous customer support. ----- ### "Partnership with Cytracom was painful" — 1.0/5 > **Verified Reviewer** | *6 April 2021* | Computer Networking | Recommendation rating: 0.0/10 > > **Pros**: Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him > > **Cons**: its built by them on some own platform that i never got any demo > > will not partner again with them ----- ### "Cytracom, support makes all the difference" — 5.0/5 > **Bob** | *9 February 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best. > > **Cons**: Sorry, but I just haven't experienced any downside yet. > > We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner. ----- ### "Cytracom is the Best Hosted VoIP service provider for MSPs and Customers" — 5.0/5 > **Samuel** | *17 December 2020* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Everything included in low monthly price, phones, service, etc. Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring. > > **Cons**: So easy anyone can do it. What happed to complex job security? > > The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/79209/cytracom?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/79209/cytracom) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data