Push Operations

Pros

this is the easiest payroll system I have ever used! It is easy to maneuver your way around the system and it is so quick to complete. I have never been able to complete payroll faster than this system. This frees me up for getting on with other work. The support team are amazing! They are always so very helpful and courteous

Cons

This is a tough question as it is very hard to find something that I dislike. If I really had to think of something I guess it would be that if I complete an offrun and there has been a stat day, I have to remember to make that calculation and add it to the run

Pros

Very intuitive, very easy to use. Small business, so they listen to what you need, and if there are any issue

Cons

Customer service can be a bit slow sometimes; but often it's because I want something that added to the program that doesn't already exist.

Alternatives Considered

Reasons for Choosing Push Operations

Switched From

Pros

The look of the sight is appealing. It is easy for Managers to get comfortable with the software.
Easy payroll application; I process payroll for 5 companies and use the application on a daily basis. I'm happy with the support that PUSH offers.

Cons

I would like to see more use of the HR functions. I also find that there some functions that can be streamlined.

Pros

I liked that employee annual reviews could be stored on Push Operations and easily accessed,

Cons

I don't really have anything negative to say. It is a pretty straight forward program.

Pros

Very easy to use and the scheduling made our lives easier!

Cons

There isn't much we don't like! I would like to see if Push could talk to our POS company so our labour reports could work with our system!!

Pros

My team uses the scheduling feature. This saves several hours, with the team adding in their own availability and admin using the information to schedule 2 -3 weeks out.

Cons

If employees work in more than one class, under the same company, they don't get just 1 T4 but up to 6 of them. It's a hassle.

Pros

Push Operations: Efficient workforce management with real-time data & support.

Cons

Push Operations has a steep learning curve initially

Pros

The software is straight forward and easy to learn. It has allowed us to better match staffing to demand and most importantly, control our labour costs. The support staff are friendly, responsive and very knowledgeable. They intuitively understand hourly labour in the hospitality sector.

Cons

If PUSH could provide product updates faster it would be appreciated as there are a few areas for improvement with the software (i.e. employees cannot view timesheets on the time clock). But we are grateful for the platform they have developed and the support they continue to provide and are confident that their development team will have a solution within a few months.

Pros

Very user friendly, easy to setup, excellent customer service.

Cons

Could use some more reporting for auditing. Does not interface with Quickbooks yet.

Alternatives Considered

Pros

I work at a small Thai restaurant and needed a good payroll software that was easy and fast and this one didn't disappoint. I tried a few others but this one worked well for our needs. I liked the interface and it was pretty intuitive as well. My manager and I have been using for a little while and would recommend.

Cons

It could have a little more q&a page to answer questions when learning but the customer support was good as well. I would like to use more to fully understand.

Pros

It’s simple. For scheduling, budgeting labour, ensuring everyone’s clocked in and paid. I also train others to use the program and that is simple as well

Cons

A few quality of life changes could be made. But nothing major enough that I can conjure it off the top of oh head

Pros

Automated stat pay calculations, clock ins/outs, user empowered communication platform such as staff leaving special requests such as vacation pay, incorrect punch in/out notes, etc.

Cons

I can't really pin point anything at this point but if I had to leave a feedback on its challenges are the development of its mobile apps to feature more wholesome and advanced usability for admin users.

Pros

Ease of use for the staff plus accountability for time off an shift change requests.

Cons

Some of the challenges handling administrators access.

Alternatives Considered

Reasons for Switching to Push Operations

Pros

The personal support and the emailed chat conversation that is provided after getting assistance.
The reps are amazing!

Cons

The "online manual" is not very helpful at all. That is definitely balanced out by the level/style of customer support provided though.

Pros

Easy to use and very convenient. Love the ability to login and adjust hours for our guys

Cons

Sometimes it doesn't capture employees login.

Pros

The ease of running payroll with this system saves so much time and stress.

Cons

One very small issue is that when you are creating push messages if it times out your draft is not saved.

Pros

Easy to use, visually appealing, pretty reliable. There is a smooth layout and it is pretty intuitive for navigating around the site.

Cons

There is no direct integration with our POS system. Would be much better for transferring data and creating reports.

Pros

Push takes the reign on payroll so we don't have to worry about if things are correct or not, they get it right every time! It makes our company flow so much better and takes away a lot of anxiety and stress.

Cons

Not necessarily a con, but when you submit a question to them you receive an auto e message saying they have received it. Getting another email, without the answer is not great, I would prefer to just wait for my answer.

Pros

It is very easy to use and navigate so that I can teach our newest recruits with no problem.

Cons

The side icons can be a bit confusing as some of the wording is the same.

Pros

We moved from ADP and it was a night and day difference. The ease of running payroll and setting up a weekly schedule is hardly worth comparison. As well, the integration between timekeeping, scheduling, and running payroll makes services like ADP seem like complete dinosaurs. No need for a clunky time-clock - employees clock in and out on an iPad. Holidays are automatically calculated - Yay! I literally spend about 2 minutes to run payroll. Finally, submitting an ROE is as easy as clicking one button. Two major headaches removed from my workflow. This industry has been waiting a long time for a product like this. Don't think twice about moving to Push. Rid yourself of the pains of payroll and scheduling.

Cons

Navigating user permissions and categories can be confusing at times. There have been a couple of times where I have had to contact customer support in order to locate a user permission.

Pros

I love the web interface. It's clear and easy to use and makes running payroll a breeze. Scheduling is incredibly easy and allowing different users separate permissions has helped me a lot in terms of delegating certain tasks to different staff. I have referred many people to push, and I will continue to do so.

Cons

I don't like that the website does not work very well from phone/tablets. I can't approve hours or shift changes unless I'm at a desktop/laptop.
This is quite annoying and I hope that you can fix this issue in the coming months.

Pros

The ability it gives the staff to find their own replacements for shifts. I can post the schedule and if anyone wants to trade or give up a shift, I know that the other person has accepted the change by the shift swap request.

Cons

I have been using the system since April 2017 and have not found anything to complain about. The least liked feature would be the employee request screen that lists all asked for requests. Would be nice to sort by date and hide last years requests.

Pros

PUSH is easy to navigate once brief overview of the online platform is reviewed. The photo clock in and clock out serves as an efficient and convenient way for employees and employers to match hours to a given schedule as well.

Cons

There are many features and sometimes one function on the top tab must be entered before being able to access a page of interest such as earnings and deductions which could create increased time spent on accessing some functions.

Pros

The ease of having my schedule combined with my staff clock in and clock out, and have it communicate with my payroll has saved time and money doing stat count backs, processing ROEs T4s and really just everything.

Cons

The scheduling module still needs work for ease of use, but is a work in progress. Excellent upgrades have been made in the year and a half that we have been using it. I am sure this will continue.

Pros

Easy to use. Simple step by step online manuals.
Excellent live chat option for assistance
the reps in customer service are phenomenal.

Cons

that it caters to restaurant scheduling. We are a hotel and would love to see the system grow and be able to code:
hotel occupancy, arrivals and departures so that we could use the scheduling system in full.

Pros

Payroll for 60 employees takes minutes. Extremely cost effective. We scan all employee documents and upload the files to the individual record eliminating hard copies. Scheduling is a breeze and easy to learn. Customer support is the absolute best. If you have a restaurant you NEED Push.

Cons

Admin permissions can be a little confusing. Mobile functionality is somewhat lacking at this time

Pros

The payroll processing is really helpful for my team and has really improved our processes. I appreciate that I can see who else is on vacation when approving requests.

Cons

The entire program could be more intuitive. It is also quite slow to load. I wish there was more option for customization.

Pros

The immediate response of customer service

Cons

The Fact that I can't jump this step cause there is not enough bad feedback

Pros

The software is user friendly and easy to navigate

Cons

If you are inactive for a certain amount of time, the software logs you out automatically. I use the software throughout the day and would prefer if it allowed me to remain logged in

Pros

Intuitive and easy to use! Customer service is fantastic.

Cons

Nothing to mention - the product works so well.

Pros

Payroll can be done online from anywhere, I don't have to go in my business and have to write cheques.
The time capture is easy, no more spread sheets, and the staff likes the system as well.

Cons

Upgrades for the tablet should be done automatically, or announced per email.
Otherwise I do not have any problems with the software or tablet.

Pros

The platform is easy to use and incredibly intuitive. Restaurants have an incredibly transient workforce so we love systems that are easy to learn quickly.

Part of what I love is the automated features that support calculating labour and completing payroll. It reduced the amount of admin tasks and burden are managers are required to do and makes the entire process streamlined and quick to use.

And of course, the platform is on top of compliance!

Cons

Haven't found anything that I dislike yet!

Pros

Transparency (managers and staff can check info themselves),
Ease of approval between managers and accounting, and
Smooth workflow from scheduling

Cons

Mobile feature could improve to get close to full experience from the web, especially on the accounting side.

Pros

The ease and the organization of information for staff and reporting.

Cons

Some of the glitches that occurred from simple user error that impacted payment timing. The service to correct the issue was superb

Pros

The product is tailored to restaurants so there are a lot of features that are baked into the system that are made specifically for my operations.

Cons

The time attendance hardware deposit is $. Waiting for them to launch their time attendance mobile app

Pros

ease of use and the team at PUSH is very accommodating. When we request something they have their developers build it.

Cons

There is nothing we do not like about this software
The implementation and daily use are so easy !

Pros

I've used Push for 5-10 years with various companies, and I feel extremely protected and secure on this platform. I know my information is protected, and the layout is clean, crisp, and easy to use. I find it includes way more employee details than I have seen from other platforms, with information displayed thoughtfully and clearly.

Cons

I've honestly never had any issues with Push Operations. I currently use it for the purpose of retrieving and reviewing paystubs, and I can do so efficiently and without hassle with Push.

Pros

I find it easy to look at schedules and see daily rosters. I also like that everyone is on direct payment vs the cheques we used to have to issue. Overall having schedules and payroll integrated makes sense for our business

Cons

Wish full weekly schedules printed better and would like to have a digiatal version of the daily roster available to look at on the login tablet

Pros

The program is user friendly, it simplifies everyday tasks, and reduces the risk of error. All the team member info I need is available in one place through reporting that I can customize to my needs.

Cons

A few hiccups in functionality but the team at Push is quick (as in immediate!) to resolve any questions, issues, or concerns.

Pros

Very user friendly, easy to navigate and understand

Cons

So far, none that i think of at this time

Pros

that in one full complete payroll program. That we can log in from any where and have full control of the payroll.

Cons

Sometimes processing of the ROE is not instance as it is in other payroll programs that I use. and no reminder email if by change I missed processing one of the payrolls.

Pros

Easy to manage team member information. We have grown our business by 3x over the course of the last 12 months, and this application has made payroll administration manageable.

Cons

Multiple ways to do a few things, and that I have on occasion selected the wrong method to complete a task.

Pros

It is easy and they take care of all payroll, saved us so much money as I was trying to do myself.

Cons

There is nothing I dislike about this software.

Pros

Help improve the accuracy and calculations of our payroll. With the customization that we require, they were able to make it happen and support is great.

Cons

We are a "one-off" user so some of the features we can't use. Would love to have an umbrella view of all stores to help debug a bit quicker, but still overall satisfied with their product.

Pros

The transition from our old provider to Push was simple and efficient. The software is far more user friendly than the last provider we had, which speeds up the learning process dramatically.

Cons

Our only issue to date is live support is slow.

Pros

Easy to use, my bookkeeper and accountants love it, and when there is a mistake the people are great.

Cons

I cant think of anything, honestly. I used to do this myself, and what a waste of time! For the cost, this is amazing.

Pros

The ease of process payroll and adding earnings/deductions is the biggest draw for me, and is what pulled me away from Payworks to Push.

Cons

I wish the total withdrawal amount would be available immediately after processing (including all the fees)

Pros

I appreciate the layout of the product, having it in the browser allows for amazing flexibility with multiple windows. The scheduler is good, makes communication between managers and staff a breeze with push messages to phone and/or email.

Cons

The reports could use polish, they are not as intuitive or user friendly as the rest of the program.

Pros

is very easy to used , and very practice

Cons

I lither problem for install in the computer

Pros

Simplicity overall. Easy to navigate and edit employee information. Very basic interface and it's not difficult to train others on how to use it.

Cons

The lack of information around what-does-what. Always having to reach out for assistance from customer service reps.