---
description: Review of Helpium Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Helpium | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Helpium](/software/778975/Helpium)

# Helpium

Canonical: https://www.softwareadvice.co.nz/software/778975/Helpium

> Helpium is an AI-powered customer service platform built for small to mid-sized businesses in e-commerce, healthcare, real estate, professional services, and software or SaaS. Larger organizations can access an Enterprise tier with SSO, audit logs, and custom integrations. The software is cloud-based, with a mobile app for support teams and an embeddable chat widget for customer websites.

Core features include a unified inbox that sorts conversations by SLA, priority, channel, or assignee, plus live chat and email support with WhatsApp, Instagram, and Messenger planned. An AI chatbot answers customer questions using knowledge base articles, follows business-defined step-by-step workflows, and calls external APIs with results shown inline. When a conversation needs human attention, the AI hands it off with full context intact. The knowledge base doubles as a public help center, and the AI chatbot can book appointments directly, synced to a calendar. A dashboard tracks volume, response times, resolution rates, and customer sentiment. All plans include unlimited seats at a flat rate. The AI layer can be disabled to use Helpium as a traditional help desk. Support options are not specified by the vendor.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Helpium

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: One flat price per account with unlimited users: no per-seat or per-agent fees. All plans include every channel (live chat, email, WhatsApp, Instagram, Messenger, Mercado Libre), AI Actions and AI Workflows. Plans differ in the number of AI messages per month. Annual billing saves 20% (Basic $12/month, Pro $42/month billed annually). WhatsApp conversation fees are charged by Meta, not by Helpium.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, Guatemala, Mexico, Panama, Paraguay, Peru, Spain, United States, Uruguay

## Features

- A/B Testing
- AI
- AI Copilot
- AI/Machine Learning
- API
- API Access for Business System Integration
- API Flexibility
- Activity Dashboard
- Adaptive Learning
- Alerts/Escalation
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Autonomous Task Execution
- Autoresponders
- CRM
- Campaign Management
- Campaign Segmentation
- Chat Transcript
- Chat/Messaging

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software)
- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software)
- [Conversational Marketing Platforms](https://www.softwareadvice.co.nz/directory/4671/conversational-marketing/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/778975/Helpium)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/778975-Helpium/> |
| en-AU | <https://www.softwareadvice.com.au/software/778975/Helpium> |
| en-GB | <https://www.softwareadvice.co.uk/software/778975/Helpium> |
| en-IE | <https://www.softwareadvice.ie/software/778975/Helpium> |
| en-NZ | <https://www.softwareadvice.co.nz/software/778975/Helpium> |

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