---
description: Review of Sweet CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Sweet CRM | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Sweet CRM](/software/778718/Sweet-CRM)

# Sweet CRM

Canonical: https://www.softwareadvice.co.nz/software/778718/Sweet-CRM

> Sweet CRM is a cloud-based customer relationship management platform built for mid-to-large enterprises in banking, financial services, insurance, energy, real estate, automotive, manufacturing, and the public sector. It centralizes sales, customer service, and marketing operations in one place, reducing the need to switch between tools.

Core features include sales pipeline management, lead tracking, case management with automated routing, multi-channel intake, and marketing automation with audience segmentation and campaign management. Digital forms support e-signing and real-time data validation. Built-in automation handles workflows, document generation, and customer journeys. Compliance features cover AML and KYC workflows, and the platform holds ISO 27001 certification.

An embedded AI layer offers in-platform analysis, AI-generated summaries, configurable AI agents, and Next Best Action recommendations based on customer data. No-code tools let administrators customize dashboards, workflows, and forms without developer support.

Sweet CRM is deployed as a cloud-based platform, with data hosting available in Sweden. It integrates with Microsoft Outlook, ERP systems, and messaging platforms via REST API. Support is available through a knowledge base, and users can access the platform across devices. Primary markets are Nordic enterprises, with expansion into global markets underway.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Sweet Systems

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, Swedish
- **Available Countries**: Sweden

## Features

- Contact Management
- Interaction Tracking
- Lead Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/778718/Sweet-CRM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/778718-Sweet-CRM/> |
| en-AU | <https://www.softwareadvice.com.au/software/778718/Sweet-CRM> |
| en-GB | <https://www.softwareadvice.co.uk/software/778718/Sweet-CRM> |
| en-IE | <https://www.softwareadvice.ie/software/778718/Sweet-CRM> |
| en-NZ | <https://www.softwareadvice.co.nz/software/778718/Sweet-CRM> |

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